Conference Proceedings
ISBN 9791221015904
Sustainable tourism and Albergo Diffuso. A customer experience assessment
Anatomy of sustainable service-based business
Asi Aisa, Floris Michela, Argiolas Giuseppe
Bridging Relational Asymmetry through Sustainable Servitization: An Exploratory Study
Bäckström Ingela, Ingelsson Pernilla, Hasselblad Annika
A model for creating a shared picture of customer expectations
Bertezene Sandra, Vallat David, Michel Philippe, Martin Jacques
Have health professionals become do-it-yourself professionals?
Carignani Francesco, Iodice Gesualda, Greco Fabio, Bifulco Francesco
Enhancement and archaeological incoming. The Campi Flegrei experience
Chiarini Andrea, Cobelli Nicola, Brunetti Federico
Smart technologies and environmental management. Exploratory research from Italy
Ciasullo Maria Vincenza, Douglas Alex, Ferrara Miriana
The role of digital technologies to enhance corporate sustainability. An explorative analysis in the food and beverage service sector
Corazza Ilaria, Spataro Veronica, Hazelet Jan, Bonciani Manila, De Rosis Sabina
Rethinking youth’s engagement in evaluating the experience of hospitalization
The Blue economy potential for the development of the Adriatic Marine Sustainable Entrepreneurship Ecosystem
Cronemyr Peter, Smeds Magdalena
Do Big Data Analytics Lead to Tampering?
Cutugno Mariapia, Abbate Tindara, Cesaroni Fabrizio
Digital Service Innovation: exploration of Sicilian wineries
Eriksson Maria, Edlund Christer
Preventative actions in public services – a study of Skolfam
Fuster Begoña, Lillo-Bañuls Adelaida, Martínez Mora Carmen
Evolution of Offshoring and Reshoring in Tourism Services: the Spanish Case
From the hype to real business by utilizing Digital Twins in industrial services
Ingelsson Pernilla, Bäckström Ingela, Mårtensson Anna, Snyder Kristen
Assessing Quality Culture over Time
Isaksson Raine, Rmanathan Swaminathan, Rosvall Max
Understanding University Sustainability – A preliminary study
Another ISO 10000 + Application: Two courses, years and standards
Kern Christian, Klute-Wenig Sandra, Refflinghaus Robert
Using agile techniques for setting up a quality management system for startups
Marinkovic Sanja, Barjaktarovic Rakocevic Sladjana, Tornjanski Vesna
Enhancing innovation management competencies in banking
Could a virus save our software? Some reflections on post-coronavirus management
Martin Jacques, Baccarani Claudio, Brunetti Federico
Sustainability and decarbonization: can we afford it? Some implications for management
Masili Giorgia, Cerruti Corrado, Binci Daniele, Giraldi Luca
Distributed Teams: the effectiveness of the agile approach
The use of mixed methods in quality management research: a literature review
Navarro Priscilla, Cronemyr Peter, Huge-Brodin Maria, Sandberg Erik
Dynamic capabilities and process management: synergies, conflicts and missing relations
Best Practices for DFSS in Servitization
Academic freedom as both quality assurance and quality control mechanisms for universities
Papaioannou Alkistis, Balaska Panagiota, Yfantidou Georgia, Koronios Konstantinos
The impact of organizational culture on organizational commitment and innovation: Evidence from sport enterprises
Paul Leonie, Liu Shuangqi, Persson-Fischier Ulrika
Covid-19 and the MICE industry: challenges, opportunities and potential strategies
Peruzzo Elisa, De Rosis Sabina
Users’ experience with healthcare services: good practices from Tuscany hospitals
Polese Francesco, Carrubbo Luca, Ciasullo Maria Vincenza, Megaro Antonietta
Reasoned transparency in AI systems as enabling factor of value co-creation in case of neurodegenerative diseases
Upcycling – Can it be done with Higher Education?
Ramanathan Swaminathan, Isaksson Raine, Rosvall Max
Process Based System Model to Understand & Define Dynamic Materiality & Value Accounting for Sustainability Reporting: A Quality for Sustainability Case
Rantala Tuija, Hakanen Taru, Salo Minna
Data-driven decision making related to future service robotics
Conceptual clarifications of the process based system model: the case of innovation in Swedish cement-based building materials
Salo Minna, Hakanen Taru, Rantala Tuija
Customer value creation through multi-purpose service-robot-enabled solutions
Satta Giovanni, Vitellaro Francesco , Njikatoufon Abdel Ganir, Risitano Marcello
Green strategies of port managing bodies: Empirical evidence of stakeholder prioritization in Italian ports
Spataro Veronica, De Rosis Sabina, Vainieri Milena
User preferences for service delivery along chronic care pathways: results from a discrete choice experiment
Spyridopoulou Eleni, Yfantidou Georgia, Katsoni Vicky, Koustelios Athanasios
Human Resources training and development through internship programs for students
Stojanović Dragana, Simeunović Barbara, Tomašević Ivan, Slović Dragoslav, Jovanović Ivona
The BPM in service oriented companies: Experience of Serbia
Student Development via Service Learning: Lessons Learned
The development of the circular economy in the Spanish tourism industry: The role of technology start-ups
Vouzas Fotios, Alomair Sara, Romagnoli Daniela
The Impact of Technology and Distance Learning on the Future of Education in Saudi Arabia
Organisational sustainability using Quality Management: a conceptual framework for practitioners
Engagement Platforms: The Influence of Virtual and Physical Engagement Platforms on Value, Loyalty and Word of Mouth
Yfantidou Georgia, Ntobriki Evangelia, Spyridopoulou Eleni, Papaioannou Alkistis, Balaska Panagiota
Educational tourism: A pilot study on caves at primary education