Best Papers

     24th Excellence in Services International Conference at Salerno (2021)

Isaksson R., Ramanathan S., Rosvall M.

Ciasullo M.V., Douglas A., Montera R.

Polese F., Megaro A., Carrubbo L.

Binci D., Cerruti C., Massili G., Kazermagi N., Paternoster C., Paragano C.

Martin J., Baccarani C.

22nd Excellence in Services International Conference at Thessaloniki (2019)

21th Excellence in Services International Conference at Paris (2018)


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19th Toulon-Verona Conference “Excellence in Services” at Huelva (2016)

18th Toulon-Verona Conference “Excellence in Services” at Palermo (2015) 

  • Social responsibility in the medical and social sector: the exmaple of France
  • Does social couponing stimulate positive E-word-of-mouth and referrals?
  • E-tailing as an evolution of the distribution channel in tourism
  • Scholarly management journals: Are they relevant for practitioners? Results of a pilot study
  • Towards a perfect learning process. – Where is Sweden?
  • Implementing clusters for economic development in emerging economies: the case of Luong Bamboo sector in Thanh Hoa province, Vietnam
    Nguyen Ngoc Dung-Martin
  • How universities institutionalize ‘good’ managerial practices? Some evidence from the Italian cultural sector

17th Toulon-Verona Conference “Excellence in Services” at Liverpool (2014)

16th Toulon-Verona Conference “Excellence in Services” at Ljubljana (2013)

  • Serious Games: Leverage for Knowledge Management
    Bayart C., Bertezene S., Martin J., Vallat D.
  • Social Media Marketing in the Wellness Industry
    Lagrosen S., Grundén K.
  • Strategic Planning and Benchmarking Perceptions and Concerns from Public and Private Western Balkan Universities
    Papadimitriou A.
  • Efficiency Levels of Public Sector Units – Empirical Analysis for Local Jurisdictions in Slovenia
    Pevcin P.
  • A 5 Senses Perspective to Quality in Hospitals
    Baccarani C., Ugolini M.
  • Loyalty and Switching Behavior among Corporate Energy Customers: A Study in the Italian Context
    Vigolo V., Cassia F.
  • Service quality kaizen blitz: the road to improving customer satisfaction
    Teehan R., Tucker W.

15th Toulon-Verona Conference “Excellence in Services” at Rishon Lezion (2012)

  • Services Branding: Is it a Matter of Gender?
    Ugolini M., Cassia F., Vigolo V.
  • Optimising the pathway for an organisational change management program
    Cocks G.
  • The last minute market model: An innovative service of efficient assortment management in a sustainability perspective
    Bonfanti A., Brunetti F., Castellani P.
  • Improving the quality of services at the University of Oviedo
    Suárez A.A., Albañil P., Alonso J., Martís R., Catalán C., Pascual M.G.

14th Toulon-Verona (ICQSS) Conference “Excellence in Services” at Alicante (2011)

  • The creation of sustainable value in SMEs: a case study
    Ciasullo M, Troisi O.
  • Co-Innovation in Creative Intensive Business Services: The Role of Clients in Advertising Agencies’ Innovation Processes
    Masiello B., Marasco A., Izzo F.
  • Schools Self-Assessment: A Study on the Levels of Stakeholders’ Involvement in the Process
    Moura e Sá P., Maia I.
  • Tourism Enterprises and Sustainable Tourism: Empirical Evidence from the Province of Pesaro Urbino
    Splendiani S., Pencarelli T., Dini M.
  • Teaching Innovation Projects Associated with the Introduction of the new Information Technologies (ICTS) Improve Expected Educational Results: The Case of Engineering Studies at the University of Oviedo
    Suárez A., Pascual M., Alonso J., Fuentes R., Catalán C., Martís R.
  • Approaches for Reducing Medical Errors and Increasing Patient Safety: TRM, Quality and 5QS Method
    Zineldin M., Zineldin J., Vasicheva V.

13th Toulon-Verona (ICQSS) Conference “Excellence in Services” at Coimbra (2010)

  • Which Quality for System Competitiveness? The “Long-Tail” Touristic Service Case
    Pilotti L., Tedeschi-Toschi A., Apa R.
  • From Industrial Museums to Cultural Industry. An Empirical Exploration of how this Heritage is being Safeguarded by the Members of Museimpresa
    Castellani P., Rossato C., Ciarmela L.
  • Alliances and Groupings in the Local Public Transportation Sector: A Preliminary Survey of Strategic Motivations
    Danovi A., Karletsos D.
  • Board Compensation in the Italian Public Utilities
    Menozzi A., Erbetta F., Fraquelli G.
  • Distances in Public Administrators’ and Elected Officials’ Perspectives on Services Quality: Exploring the Implications for Citizens’ Role in Quality Improvement Processes
    Cassia Fabio, Magno F.

12th Toulon-Verona (ICQSS) Conference “Excellence in Services” at Verona (2009)

  • A Set of Statistical Techniques to Implement Continuous Improvement: Outcomes of a Citizen’s Satisfaction Survey
    Cappelli L., Guglielmetti R., Mattia G., Merli R., Renzi M.F.
  • Emerging Concepts for Implementing Strategy
    Cocks G.
  • Market Orientation and Adoption of Quality Management Tools in Greek Universities
    Papadimitriou A., Westerheijden D.
  • New Enterprise Models: Trial Runs of “Capitalism with a Human Face”
    Brunetti F.

11th Toulon-Verona Conference “Excellence in Services” at Florence (2008)

  • The Application of Quality Function Deployment in Service Quality Management
    Andronikidis A., Georgiou A.C., Gotzamani K., Kamvisi K.
  • Process Improvement Measures in Social Area Organizations: A Study in Institutions for Elderly: Survey Preliminary Results
    Antunes G., Pires A., Machado V.
  • Mastering Performance through Quality and Networking: The Example of French Social and Medical Establishments
    Bertezene S., Martin J.
  • Comparing Critical Incident Technique and Survey Questionnaires as a Means of Collecting Student Feedback
    Douglas J., McClelland R., Sudbury L., Davies J.
  • Organisational Culture, Job Satisfaction and Higher Education Service Quality: The Case of Technological Educational Institute of Larissa
    Trivellas P., Dargenidou D.