EISIC 28th Conference Proceedings

Faculty of Organizational Sciences, University of Belgrade, Serbia

28 and 29 August 2025

LIST OF PAPERS

ISBN 979-10-979570-0-1

Abbasi Mohammad Waqar, Michuki Gidraph, George Christeen

The Role of Country of Origin and Marketing Communications in Shaping Student Identification with Transnational Higher Education Partners

Adeomi Chioma, Cano Michele, Johnston James B., Gibson Ryan M., McGlinchey Mark, Riddell Derek

Development of a Bid/No Bid Decision Tool for Strategic Decision Making: An SME Case Study

Baccarani Claudio, Brunetti Federico, Martin Jacques

Walls, bridges and the company political role

Bäckström Ingela, Sten Lilly-Mari, Ingelsson Pernilla, Häggström Marie, Näppä Ulla

An attractive place to work, inspired by the Magnet model

Biella Sebastiano, Pozzi Andrea, di Marco Antonio, Palumbo Rocco, Cavallone Mauro

The influence of social media on consumer purchase decisions in Italy: a category-based analysis

Böddeker Sebastian, Rothert-Schnell Caroline, Walsh Gianfranco

Visual and Auditory Cues in Telehealth: Shaping Service Providers’ Perceptions

Castellani Paola, Bonfanti Angelo, Cassia Fabio, Cobelli Nicola, Mion Giorgio

The drivers of hospitality experience quality in the long-term care organizations: preliminary empirical results

Ciasullo Maria Vincenza, Ferrara Miriana

Reconceptualizing smart cities in a 5.0 scenario: a service ecosystems’ approach. The case of Bologna

Ćirić Marija, Tomašević Ivan, Stojanović Dragana, Slović Dragoslav

Systematic Literature Review on Hoshin Kanri Methodology and Application in the Service Sector

Cronemyr Peter, Mårtensson Anna, Bäckström Ingela

Balancing Short-term and Long-term Behaviours in Process Management

Crucitti Diego, Buffa Federica, Gatti Lucia, Martini Umberto

Digital Nomadism and Opportunities for Sustainable Tourism in Minor Destinations: insights from the Valle dei Mocheni, Italy

Eberhardsson Ann, Isaksson Raine

Defining and interpreting quality and sustainability in healthcare – The case of Sweden

Eiró-Gomes Mafalda, de Jesus Rodrigues Maria, Ferreira João

Public Communication, algorithms and democracy: between the stamina of former political candidates and the fragility of municipalities social media pages

Espinosa Villalón Rafael Gerardo

Quality Management Evolution and Trends in Mexico (1990-2025)

Gaćeša Isidora

Evaluating the Circular Economy Performance of European Countries: A DEA-Based Approach to Resource Management, Waste Reduction and Innovation

Gatić Milena, Marinković Sanja

Exploring The Value Perspective of the Business Model Canvas

Gatić Milena, Simeunović Barbara, Tulimirović Nemanja, Jovanović Ivona

Lean in pharma: through the lenses of bibliometrics

Gatti Lucia, Serafini Valerio, Santini Erica

Technological Innovation and Web3 Strategies: Bulgari’s First High-Jewelry NFT Capsule Collection

Gatti Lucia, Zampedr Arianna, Santini Erica

No- and Low-Alcohol Beverages and the Italian Aperitivo: Cultural Boundaries or New Market Opportunities?

Gavelin Andersson Mikael

Systematic Literature Review – Variation in Quality Management

Georgopoulou Viktoria, Gotzamani Katerina, Gianni Maria

Integrated management systems and culture in the digital era – Impact on sustainability performance: Empirical insights

Ingelsson Pernilla, Sten Lilly-Mari, Blomqvist Emelie, Eriksson Camilla

Improving team-based ways of working to create functional teams and a sustainable quality culture

Isaksson Raine, Garvare Rickard, Karapetrovic Stan, Mauléon Christina, Searcy Cory, Tontini Gerson

Understanding quality and sustainability in higher education institutions

Ivezić Ilija, Stojanović Dragana, Gušavac Bisera Andrić

Application of the Lean 4.0 Approach in services

Latinovic Milica, Benković Slađana

ESG in fund industry

Lena Grazia Maria Alessandra, Formisano Anna Vittoria, Fedele Maria

From Disclosure to Impact: Evaluating ESG Double Materiality and Efficiency in the Italian Banking Sector

Lim Caroline, Thaiyalan Siva Gopal, Hock Lee Kheng

Interdependencies in Social Prescribing at the Health-Social Care Nexus

Liberato Lo Conte Davide, Sancetta Giuseppe, Antonini Valerio

Rethinking Business Continuity: A Critical Interpretability Perspective on Human-AI Crisis Integration

Mårtensson Anna, Snyder Kristen

Manifesting student-centric schools: perspectives and challenges for quality development in educational systems

Martin Jacques, Brunetti Federico, Baccarani Claudio

Management in a + 4°C world

Miloš Luli, Jeremić Emilija

Exploring the Readiness for AI Innovation in Higher Education at the Serbian Universities

Moura e Sá Patrícia, Santos Domingos

Competencies and Perceptions of Quality Managers in Healthcare: A Study in Portuguese Primary Care Units

Nicoletti Bernardo, Appolloni Andrea

Supply Chain 6.0: Embracing the Next Generation of Digital Transformation in Logistics and Supply Chain Management

Papadopoulou Georgia, Vouzas Fotios

Beyond the Hashtag: A Bibliometric Exploration of Quiet Quitting Research

Pusceddu Gianluca, Cabiddu Francesca, Lombardo Sebastiano

Wayfinding Through Crisis: A Practice-Based Perspective on the Emergence of Organizational Resilience Strategies

Pusceddu Gianluca, Radu-Lefebvre Miruna, Cabiddu Francesca

Business Support for Migrant Entrepreneurs: A Structured Literature Review and Agenda for Future Research

Raanan Yossi

Risk Management Approach Applied to Higher Education’s Future

Raggi Carlo Riccardo, Remondino Marco

A Systematic Literature Review on AI, Innovation, and Digitalisation in Airport Management: Enhancing Passenger Experience and Operational Efficiency

Rusnac Lolita, Masili Giorgia, Binci Daniele, Risso Mario: Digitalization and Employee Well-Being

The Role of Organizational Policy

Sayag Gabriel, Kohalny Alon: Reassessing Determinants of Internal Audit Effectiveness

The Primacy of Organizational Culture and Interpersonal Trust-Building in Israeli Local Government

Scroccaro Alessandra, Rossi Alessandro:

Beyond the Buzz: Which Entrepreneurial Competencies Endure? A 12-Month Tracking of Cognitive vs. Affective Skills

Spanovic Irena, Cano Michele, Buafi Blessed, Okafor Ifeanyi Jerome, Pahadee Babita

Corporate Strategy and Excellence: Advancing Project Resilience into Sustainable Management

Sten Lilly-Mari, Bäckström Ingela, Ingelsson Pernilla, Häggström Marie, Näppä Ulla

Improving teamwork between professionals at nursing homes – an interpretation through the lens of the Magnet model

Sten Lilly-Mari, Mårtensson Anna, Cronemyr Peter

Quality viewed through the lens of the ‘five facets’ of doctoral supervision

Tsiourva Olga, Vouzas Fotios

Integrating AI into Human Resource Management to Foster Adult Learning in the Workplace

Viviani Roberto, Guglielmetti Roberta, Renzi Maria Francesca, Ungaro Veronica

Transforming cities through circular economy: Overcoming fragmentation in policy and practice

Walsh Gianfranco, Deseniss Alexander, Wiedmann Klaus-Peter, Schaarschmidt Mario, Lippold Axel, Buxel Holger H.

Squaring the triangle – rethinking service excellence