| The economic impact of cultural events. A focus on professionals’ perceptions |
| Baratta R., Cassia F., Simeoni F. |
| Efficiency and quality in services: empirical results from Data Envelopment Analysis in Nursing Homes in Italy |
| Barsanti R., Bunea A., Colombini G., Pardini E. |
| Empowering internal customers by developing their engagement – The case of CCE Ltd. |
| Bizjan A., Jovanović J., Kiauta M. , Rahelić I. |
| Blockchain acceptance and adoption in the tourism industry |
| Bolici F., Acciarini C., Marchegiani L., Pirolo L. |
| Are Current SERVQUAL Dimensions Applicable for Measuring Service Quality within the Scottish Emergency Services? |
| Bruce D., Cano M., Viza E. |
| New banks in the 4th industrial revolution: a review and typology |
| Bȕchi G., Fasolo L., Cugno M., Zerbetto A., Castagnoli R. |
| Applying the “servicescape theory” to the museums: first evidence from Italy |
| Castellani P., Conti E., Rossato C., Vesci M. |
| A dualistic interpretation of value in higher education: Comparing students and academics’ perspectives |
| Cavallone M., Manna R., Ciasullo MV., Palumbo R. |
| Industry 4.0 and environmental sustainability. An empirical research inside a manufacturing company |
| Chiarini A., Kumar M. |
| Online content responsiveness. An exploratory empirical study on strategies for managing UGC in Italian hotels |
| Ciasullo MV., Montera R., Palumbo R. |
| Can value co-creation in SMEs be obtained through mHealth service digitalization? |
| Cobelli N., Chiarini A. |
| The continuous collection of user experience for timely addressing critical factors of the hospital journey |
| Coletta L., Murante AM., Nuti S. |
| Marital Status as a Key Factor of the Choice for Vacation Type and Outdoor Recreation Sport Chosen by Tourists in East Macedonia and Thrace in Greece |
| Dalakalis A., Yfantidou G., Costa G., Tzetzis G. |
| Effects of packaging in the perception of dietetic cookies |
| De Luca M., Campo R., Trio O., Reinoso Carvalho F. |
| Factorial structure for independent coffee shops and cafes’ success factors: a UK study |
| Douglas J., Douglas A., Cano M., Moyes D. |
| Smart tourism and social networks: state of the art |
| Elizondo Saltos A., Vargas-Sánchez A. |
| Sustainability in museums practices evidences from Italian perspective |
| Esposito A., Fisichella C. |
| Evaluating the quality of banking services for SMEs internationalization: a study in Italy |
| Formisano V., Sanguigni V., Tartaglione AM., Fedele M., Cavacece Y. |
| Marketing practice in management consulting: an empirical analysis |
| Gabbianelli M., Pencarelli T. |
| Extrovert integrated management systems |
| Gianni M., Gotzamani K. |
| Self-organization and self-determination versus creativity |
| Hoeborn G., Heinich P. |
| The reason lies in the unwillingness, the inability is only a pretext (Seneca) – Development of the creative model ugvoss to implementa successful change management |
| Hoeborn G., Hoeborn G., Heinich P. |
| Describing building sustainability innovation potential – Block making in Tanzania and Uganda |
| Isaksson R., Buregyeya A. |
| Concept for selecting and integrating traceability systems in the continuous improvement process of SMEs |
| Kern C., Refflinghaus R., Trostmann T., Wenzel S., Wittine N., Herrlich F. |
| Enhancing sustainability through education, starting at the bottom |
| Kirshner M., Raanan Y. |
| Domestic vs. foreign consumer attitudes toward global retail brands: the case of Starbucks in the US and in Italy |
| Magno F., Cassia F. |
| Putting higher education services’ quality at work: The employability of Italian doctors of philosophy |
| Manna R., Palumbo R., Cavallone M. |
| « Imagine… » Climate change and management |
| Martin J., Baccarani C., Brunetti F. |
| Collaborative design in public services: a problem reframing case |
| Moura e Sá P., Frade C., Jesus F., Lopes M., Maneca T., Raposo V. |
| TQM’s presence within legal systems: Example of impact on higher education |
| Padro FF., Chang H., C., Jonathan H., Greena,C,, Trimmerb GK. |
| A big data-oriented approach to decision-making: a systematic literature review |
| Polese F., Troisi O., Grimaldi M., Romeo E. |
| Investigating service quality in Greek citizens service centres |
| Psomas E., Keramida E., Bouranta N., Koemtzj M. |
| The Public Value of E-Government: A Blockchain-Based Approach |
| Sabbagh P. |
| Walking tourism: opportunities and threats for sustainable development. The case of the ‘va’ sentiero’ project |
| Simeoni F., De Crescenzo V. |
| Religious Influences on Unrestrained Consumption |
| Singh J., Singh G., Kumar S., Srivastava HS. |
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| A Longitudinal Study of New Product Development Capability in Generalist Australian Grass Roots Suppliers – An Insight into In-novation |
| Styger LEJ., Edwards MG., Chiang KN., Richardson LP. |
| Navigating the Double Death Valley Curve of New Product Introduction and Successful Product Lifecycle Management – A Longitudinal Study into Product Development Strategy in Regulated Australian Grass Roots Suppliers |
| Styger LEJ., Edwards MG., Chiang KN., Richardson LP. |
| Questioning the validity of the knowledge produced in management sciences: The case of the elaboration of a ‘digital strategy’ in a group of the sanitary, social and medico-social sector |
| Vallat D., Bertezene S., Martin J. |
| Creating memorable service experiences to hotel senior guests |
| Vigolo V., Bonfanti A., Sallaku R., Baratta R. |
| Six Sigma and Lean approach for enhanced process value chain |
| Zulfiqar M., Cano M. |
