25th Excellence in Services International Conference

Silver Jubilee 

August 25 and 26, 2022

University of Upssala, Gotland Campus, Visby, Sweden

Conference program

Call for papers 

Founded by the University of Toulon and the University of Verona in 1998 as “Toulon-Verona Conference”, “Excellence in Services” is the 24th Conference in the series (Toulon 1998; Verona 1999; Derby 2000; Mons 2001; Lisbon 2002; Oviedo 2003; Toulon 2004; Palermo 2005, Paisley 2006; Thessaloniki 2007; Florence 2008; Verona 2009; Coimbra 2010; Alicante 2011; Rishon Lezion 2012; Ljubljana 2013; Liverpool 2014; Palermo 2015; Huelva 2016; Verona 2017; Paris 2018, Thessaloniki 2019, Coimbra 2020 – cancelled), Salerno 2021.

Organizational Excellence has established itself the key to success in management for all types of organizations for many years now. This Conference looks at the role of Excellence both from theoretical and practical points of view.

The Conference will include plenary sessions with keynote speakers and specialized parallel sessions.


Scope of the Conference

Academics, researchers, managers, administrators, support staff in the areas of focus of the Conference are invited to submit theoretical contributions, empirical analyses, experiences, case studies or reflections aimed at quality and excellence in services

All submissions must be written in English, the official language of the Conference

Areas of focus

1. Education
2. Health care
3. Local government and public services
4. Tourism and leisure
5. Financial and banking services
6. Transport and logistics
7. Theory and methodology in services
8. Cases and experiences in services
9. Statistics for excellence measurement
10. Servitization for value creation
11. Information and communication technology (ICT)
12. Professional services
13. Innovation and entrepreneurship in services

Call for papers

Publication opportunities and awards

All submitted papers will be published with an ISBN number in the Conference Proceedings Book, freely available on the Conference website

Each paper will also be singularly indexed in Google Scholar

After the Conference, the Scientific Committee will select the best papers, including PhD papers with the opportunity of publication in the cooperating journals:

The TQM Journal of the Emerald Group

Sinergie Italian Journal of Management





Participants who wish to present their research at the Conference are welcome to send an abstract in word format (.doc or .docx) of no more than 200 words according to the Abstract template (click here). Abstracts should be sent by e-mail by May 30, 2022 at the latest to All abstracts will be acknowledged and authors will be notified of the reviewers’ comments

Papers have to follow the Paper format (click here). The deadline for full paper submission is July 15, 2022

Every author (or where there are multiple authors, at least one author) must present their paper during the parallel sessions of the Conference. Failure to do so will result in the paper’s exclusion from the Conference Proceedings Book

Call for papers

Contact information

Jacques Martin, ESOE, 30 Impasse Fleurie, 83130 La Garde, France
+33 608 63 49 97


Here you can find a list of hotels not so far from the conference venue

Registration form 

Paper format

Abstract template