27th EISIC (Bergamo 2024)

27^th Excellence In Services International Conference

29^th and 30^th August, 2024

University of Bergamo, Bergamo, Italy

The Conference welcomed Dr. Federico Eichberg, Head of Cabinet of the Ministry of Industry and Made in Italy and Dr. Giuseppe De Beni, Senior Business Advisor at Horvat

Conference Proceedings

ISBN 979-10-415-5220-7

Index

Bagnini E., Ubiali E., Germano I.S.

Enhancing the post-mortem memory of the former World Champion Felice Gimondi: the variety of tangible and intangible tools to guarantee the future to his fanship

Baldit Meyer S., Espinosa Villalón R.

Measuring management commitment impact to quality strategy implementation in Mexico City Public Notaries

Binci D., Masili G., Briatore F.

Industry 4.0 and Process Management: challenges, drivers and setbacks for its adoption

Bonifazi A., Ubiali E., Vicari M., Liu J.

Belt and Road Initiative and Indo-Pacific Economic Corridor: A comparative analysis between uprising commercial and geopolitical challenges

Cheng M., Corsaro D.

Nexus of Digitalization and Internationalization: A Review of Digital Dynamic Capabilities in International Business Strategy

Chiarini A., Cobelli N.

Exploring the Landscape of Big Data and AI Applications in Manufacturing Small-Sized Enterprises: Insights from Italian Business-to-Business companies

Ciasullo M.V., Ferrara M., Douglas A.

Customers’ behaviour depiction in the Italian railway transportation: the role of customer-centricity

Conti E., Camillo F., Suomi K., Capanna Piscè G.

Motivations to use Social Media, Socio-Demographic Characteristics, and Perceived Quality of Life of Italian Generation Z

Cronemyr P., Fundin A.

Managing Process Innovation learning loops in Change-Based Process Management

Danias N., Koukopoulos A.

Neuralink Technology and Superego Functions: The case of China’s Social Credit System

Douglas J., Finn K., Foster S., Saunders L., Squires K., Dowson J.

Comparing the female leadership journey between UK and Kenya women

Eiro-Gomes M., Rodrigues M. de J.

Local governments Facebook pages: do they provide a public-service?

Esposito A., Fisichella C.

Enhancing Sustainability in Italian Opera: Artistic Innovations and Inclusive Engagement

Gabbianelli L., Pencarelli T.

Students’ Satisfaction with University Canteens Foodservice: the role of gender

Gianni M., Gotzamani K.

Lean digital transformation of integrated management systems towards sustainability

Grandinetti R.

In search of a theory of value co-creation in consumption contexts

Gusmerotti N.M., Iannuzzi T., Testa F., Meer H., Frey M.

Exploring Tourist Behaviour Towards the Circular Economy: A Quantitative Analysis

Hazarika S., Prasad G., Sarma M.K.

Understanding Heavy Equipment Rental Services in India: A Managerial Perspective

Igini F., Cafaro A.

Does ESG Disclosure foster business performance in the fashion industry? Assessing the impact through the Fashion Transparency Index

Isaksson R., Garvare R., Karapetrovic S., Mauleon C., Searcy C., Tontini G.

Swedish Sustainability Potential – Quality for Sustainability (Q4S)

Izcan E., Göçer A., Altuntaş Vural C.

Investigating the Sustainability of Crowd Delivery Businesses in the Three Pillars

Lebec L.

Towards a theoretical foundation for third sector organisational performance measurement and quality

Lo Conte D., Antonini V., Sancetta G.

Too Small to Fail? Leveraging AI for Early Insolvency Detection in Italian SMEs

Loodin H., Nordgren L.

Co-creating value in the Scandinavian welfare system: matching elderly care in a larger Swedish municipality

Lukić V., Marinković S.

Development of mobile applications and customer satisfaction

Malinconico A., Virguti E.

The evolution of business models in debt collection agencies: overview of the Italian market

Martin J., Baccarani C., Brunetti F.

Is Quality off the agenda?

Martin J., Baccarani C.,

In search of the lost chord: philosophical and spiritual foundations for a humanistic enterprise

Meer H., Cerruti C., Gusmerotti N.M.

Do Public and Private Actors cooperate in the realization of circular economy innovations? Results of the systematic literature review (SLR)

Mitoshi T., Ziobrowska-Sztuczka J.

Data-Driven Marketing Strategies: A catalyst for sustainable business development in corporations

Naumović T., Lukovac P., Despotović V., Barać D.

Building a digital business ecosystem in a food industry

Njikatoufon A.G., Satta G.

Innovative Business Model for Port Renewable Energy Community

Palumbo R., Cavallone M.

Building libraries’ attractiveness: a service-based perspective

Papadopoulou G., Vouzas F.

Exploring Quiet Quitting in the organizational context: A Systematic Literature Review and a Theoretical Framework

Parežanin M., Jednak S.

The Energy Transition in the Western Balkans Countries: A Path to Sustainability

Raanan J.

The future of higher education

Rauf K., Abbasi W.

Influence of Corporate Communication on Corporate Reputation of UK Cobranded HEIs through Student-HEI Identification

Savatić I., Andrić Gušavac B., Popović M.

Analysis of humanitarian aid outcomes in the Republic of South Sudan using business analytics methods

Sayag G., Vashdi D.

Internal audit effectiveness in Israeli Hospitals

Scroccaro A.

Challenge-based Learning applied to Social Entrepreneurship and Social Innovation: impacts on companies’ problems?

Spanovic I., Cano M.

Enhancing Sustainable Management Through the Integration of Project Resilience

Stojanović D., Tomašević I., Simeunović B., Jovanović I., Tulimirović N., Slović D.

Evolving Paradigms in Business Process Management: A Decade of Transformation in Serbia, 2012-2022

Syed F.U., Rialti R., Donvito R., Aiello G.

TQM as a Service: How industrial employees transform total quality management

Ta Huy Hùng, Martin J.,

An Extension of Social Exchange Theory and Green Human Resource Management to Explain Employee In-Role Green Performance: A Mediated Model in the Vietnamese Hospitality Industry

Tsiourva O., Vouzas F.

Αrtificial Ιntelligence (AI) in Human Resource Management (HRM)

Ubiali E., Bagnini E., Germano I.S., Bonifazi A.

Vespa’s large-scale events as a socio-economic tool to promote Italian spirit around the world: an analysis on Vespa Club Ponte San Pietro history and members’ perception

Vallat D., Bertezene S., Martin J.

‘Do-It-Yourself’ to adapt: Lessons from the COVID-19 crisis

Vargas Sanchez A.

Micronations and Tourism: A multi-case study research

Walsh G., Wiedmann K.P., Deseniss A.

When Birds of Different Feather Flock Together in Professional Service Encounters