Proceedings of 19th Toulon-Verona Conference on “Excellence in Services”
University of Huelva | 5-6 September 2016
- Index
- Empowering patients by empowering health care organizations: a comparative study
Carmela Annarumma, Rocco Palumbo, Mauro Cavallone - Building active student participation in higher education
Claudio Baccarani, Vittorio Mascherpa, Chiara Rossato - Some current effects of mobile communication technologies on university-level education
Claudio Baccarani, Walter Tucker - Business process management to manage clinical risk: a case study in the healthcare sector
Fabrizio Baldassarre, Francesca Ricciardi, Raffaele Campo - Why should hotels turn green? Exploring emergent sustainable behaviors on lake Garda
Rossella Baratta, Marta Maria Ugolini, Fabio Cassia - Cooperation and strategy in higher education: evidence from Serbia
Sladjana Barjaktarovic Rakocevic, Sladjana Benkovic, Nela Milosevic - A review of service quality from the last three decades: reflections from the UK and Italian Higher Education sectors
Emilia Barone, Nina Anderson, Mercy Namonet, Michele Cano - A framework for implementing lean operations management in the higher education sector
Michele Cano, David Moyes, Abdessamad Kobi - An Italian perspective of “Dieselgate” related to Volkswagen’s brand image
Mauro Cavallone, Jan Freidank, Melanie Bowen, Enrico Ubiali - Excellence in Notary Services through ISO 9001 certification: an investigation from Italy
Andrea Chiarini, Alberto Forte - Evaluating the quality of entrepreneurial education analysing its ability to increase entrepreneurial attitude and intent of students
Cristiano Ciappei, Maria Carmen Laudano, Lamberto Zollo, Riccardo Rialti - Health care ecosystem: some evidence from the International Consortium for Health Outcomes Measurement (ICHOM)
Maria Vincenza Ciasullo, Silvia Cosimato, Alessandra Storlazzi, Alex Douglas - Effects of corporate ethical practices on financial performance in the Italian banking services listed companies
Maria Teresa Cuomo, Debora Tortora, Alice Mazzucchelli, Giuseppe Festa, Angelo Di Gregorio, Gerardino Metallo - Intellectual capital in function of increasing efficiency of business in organization
Veljko Dmitrović, Nikola Radovanović, Nevenka Žarkić-Joksimović - Improving the quality of information exchange among top managers
Elena Giaretta, Paola Castellani, Alessandro Garofalo - Education and Organic Pilot Farms
Gabriele Hoeborn - Serious Games in Engineering Higher Education
Gabriele Hoeborn - Quality Management – If Japan can, why can’t Africa?
Raine Isaksson, Alex Douglas, Jackie Douglas - Process optimization in manual assembly by software-based identification of quality-critical work steps
Christian Kern, Robert Refflinghaus - Market segmentation for e-marketing based on time & money resources and attitudes towards globalization Comparison between Sweden and Poland
Helena Lindskog, Staffan Brege, Alicja Senejko, Zbigniew Los - Sharing economy: comparing users’ and non-users’ perceptions
Francesca Magno, Marco De Boer, Brian Bentoglio - New technologies in commerce and sharing economy
Sanja Marinkovic, Branislava Gatalica, Jovana Rakicevic - Disruptive approaches to sustain value and performance in services’ relevant firms
Alberto Marino - Sinergy and leisure in Sicily
Maria Giuseppina Mazzola - How is transparency being regarded in education management literature?
Patrícia Moura e Sá, Rui Pedro Lourenço, Antigoni Papadimitriou - A tool application model for Root Cause Analysis
Iain Muir, Michele Cano, Alan Terry - Implementing Green Supply Chain Management for agro-industries in emerging countries: The case of Thanh Hoa Luong bamboo sector
Ngoc Dung Nguyen, Jacques Martin - Excellence in healthcare: Telemedicine project in an Italian region
Roberta Pinna, Pier Paolo Carrus, Marta Musso - Patient empowerment for healthcare service quality improvements: a value co-creation view
Francesco Polese, Andrea Moretta Tartaglione, Ylenia Cavacece - Local Italian banks and financial crisis: The immunity from EBA effect
Andrea Quintiliani, Francesco Verde - Can higher education transform itself for survival?
Yossi Raanan - A T-shaped model for rethinking higher education programs
Marialuisa Saviano, Francesco Polese, Francesco Caputo, Leonard Walletzký - The perceived image of en plein air tourism: Evidence from Italy
Francesca Simeoni, Serena Dal Maso - Model for selection of business process improvement methodologies
Dragana Stojanović, Dragoslav Slović, Ivan Tomašević, Barbara Simeunović - Knowledge Management. An asset for managing change?
David Vallat, Caroline Bayart, Sandra Bertezene, Jacques Martin - Customer Education Programs: An Investigation in Italian Opera Theatres and Foundations
Vania Vigolo, Federico Brunetti, Angelo Bonfanti - A Study of ISO 9001- and ISO 14001 – Registered Service Organizations in Murcia
Alexander Zayas, Stanislav Karapetrovic, Angel R. Martínez-Lorente