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Bäckström I., Ingelsson P., Hasselblad A., A Model for Creating a Shared Picture of Customer Expectations
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EISIC 25th – Full Program Conference Proceedings ISBN 9791221015904 Angelini Antonella Sustainable tourism and Albergo Diffuso. A customer experience assessment Antikainen Maria Anatomy of sustainable service-based business Asi Aisa, Floris…