Proceedings of 18th Toulon-Verona Conference on “Excellence in Services”
CERISDI in Palermo | 31 August-1 September 2015
- Index
- Is the Role of the Academic Instructor Useful in the Age of the Internet? A Cross-Cultural Empirical Survey of Stakeholder Perceptions
Claudio Baccarani, Zvi Josman - Business Theatre Management Training: Peculiarities, Advantages and Disadvantages of the Performing-Lesson
Claudio Baccarani, Paolo Vergnani, Angelo Bonfanti - Social Responsibility in the Medical and Social Sector: The French Example
Sandra Bertezene, Bayart Caroline, David Vallat, Jacques Martin - Lowest Level Employee Engagement in Quality System Compliance: Audits, and Improvement
Bryan Booker, Walter Tucker - The Italian Prisons: An Emblematic Case of Chance of Improvement of a Public Service
Gloria Cammarata, Silvia Pennisi, Gianluca Scaccianoce - Preliminary Insights into the Implementation of Lean Manufacturing in Higher Education (part one): A Grounded Theory Approach
Michele Cano - The Performance Measurement of Changes in the Logistics of Health Goods: A Theoretical Model
Pier Paolo Carrus, Fabiana Marras, Roberta Pinna - Does Social Couponing Stimulate Positive E-Word-of-Mouth and Referrals?
Fabio Cassia, Francesca Magno, Marta Ugolini - E-Tailing as an Evolution of the Distribution Channel in Tourism
Mauro Cavallone, Michele Modina - Effects of ISO 9001 Certification on Academic Processes. A First Exploratory Research from Italy
Andrea Chiarini - E-Cultural Value Co-Creation. A Proposed Model for the Heritage Management
Maria Vincenza Ciasullo, Matteo Gaeta, Giulia Monetta, Luigi Rarità - How to Keep the Cold Chain Safe, Secure and Competitive. An Italian Case Study of a Fruit and Vegetables Cold Chain
Maria Vincenza Ciasullo, Silvia Cosimato, Orlando Troisi - Quality Enhancement of Learning through Volunteering
Siobhan Drummond - The Innovative Financial Services for the Growth of Territorial Start-Ups
Vincenzo Formisano, Maria Fedele, Emanuela Antonucci - Scholarly Management Journals: Are They Relevant for Practitioners? Results of a Pilot Study
Elena Giaretta, Federico Brunetti, Marco Minozzo, Chiara Rossato, Paola Castellani, Claudio Baccarani, Angelo Bonfanti - Expo 2015 and Development of Slow Tourism: Are the Tourism Product Clubs in the Territory of Varese Successful?
Daniele Grechi, Paola Ossola, Enrica Pavione - Towards a Perfect Learning Process – Where is Sweden?
Raine Isaksson, Yuji Yamamoto, Rickard Garvare - Expert System for Evaluating Human Reliability in Manual Assembly Operations
Christian Kern, Robert Refflinghaus - Diversification Strategies in Information and Communication Industry Through Acquisitions: The Case Vodafone-Cobra
Giulio Maggiore, Alessio Mataluni, Michela Matarazzo, Riccardo Resciniti - Student Satisfaction In Higher Education: Empirical Evidence from University of Milano-Bicocca
Paolo Mariani, Elisa Rancati, Niccolò Gordini - Consumer’ New (not “Recession Oriented”) Definitions in Current Two Decades: Comparison of Four Proposals and Contribution to Further Focal Impacts on Advanced Marketing
Alberto Marino - Cross Border Acquisitions and R&D Activities: Evidence from Case Studies in the Biotech Industry
Michela Matarazzo, Biagio Merola, Riccardo Resciniti - Disruptive Students within the Higher Education Classroom; Constructions of Natural Justice
David Moyes, Meg Dunn, Jacqueline Douglas - Implementing Clusters for Economic Development in Emerging Economies: The Case of Luong Bamboo Sector in Thanh Hoa Province, Vietnam
Ngoc Dung Nguyen, Jacques Martin - How Universities Institutionalize ‘Good’ Managerial Practices? Some Evidence from the Italian Cultural Sector
Claudio Nigro, Enrica Iannuzzi, Miriam Petracca - How Health Care Moves on the Web: The Case of Health Social Network
Claudio Nigro, Enrica Iannuzzi, Miriam Petracca, Sonia Del Vecchio - Exploring the Organizational Health Literacy of Municipal Pharmacies: The Quest for a Health Literate Organizational Environment
Rocco Palumbo, Carmela Annarumma - Adopting Service Strategy in Manufacturing Firms. A Framework for Services Recognition and Management Model Implications
Roberto Panizzolo, Alberto Maria de Crescenzo - Business Education and Students Learning Outcomes: A Comparative View
Antigoni Papadimitriou, Vasileia Adamidou - Security and Comfort in the School as a Primary Exigence for a Quality Service
Silvia Pennisi - Validating B2C Logistics Service Quality with Retail Practitioners
Bernd Philipp, David B. Grant - Is Higher Education at Risk of Being Disrupted?
Yossi Raanan - Augmented Reality for Enhancing the Customer Experience in Museums: An Exploratory Analysis
Elisa Rancati, Veronica Scuotto, Federica Codignola, Niccolò Gordini - Brand Building and Brand Extension in Service Sector: An Empirical Analysis
Marcello Sansone, Annarita Colamatteo - Performance Management in Innovative SMEs: the Key Role of the Social Media
Alberto Sardi, Patrizia Garengo - The Intelligent Destination Management Organization
Lorn Sheehan, Alfonso Vargas Sánchez, Angelo Presenza, Tindara Abbate - Quality of Public Symbol: The Five Principles Supported by the Drawings of Young Users
Kin Wai Michael SIU, Yi Lin WONG, Mei Seung LAM - Brand Reputation and Service Quality in the Italian Energy Market: A business-to-Business Perspective
Vania Vigolo, Fabio Cassia - Measuring the Impact of Smart Services: Insights into a Case Application
Doris Weitlaner, Angelika Höber, Patrick Schweighofer, Helmut Aschbacher