conference

22nd EISIC (Thessaloniki, 2019)

Proceedings of 22nd Excellence in Services International Conference

Thessaloniki (Greece) 29-30 August 2019

 

Full programme

How to get to the Perrotis College

 

Empowering internal customers by developing their engagement – The case of CCE Ltd.
BIJZAN A., JOVANOVIC J., KIAUTA M., RAHELIC I.

Efficiency and quality in services: empirical results from Data Envelopment Analysis in Nursing Homes in Italy
BARSANTI S., BUNEA A.M., COLOMBINI G., PARDINI E.

The economic impact of cultural events. A focus on professionals’ perceptions
BARRATA R., CASSIA F., SIMEONI F., VIGOLO V., UGOLINI M.

Blockchain acceptance and adoption in the tourism industry
BOLICI F., ACCIARINI C., MARCHEGIANI L., PIROLO L.

Utilising SERVQUAL to measure service quality of employer from employee perspective – Are current SERVQUAL dimensions applicable to the emergency services?
BRUCE D., CANO M., VIZA E.

New banks in the 4th Industrial Revolution: A review and typology
BÜCHI G., FASOLO L., CUGNO M., ZEBETTO A., CASTAGNOLI R.

Applying the “servicescape theory” to the museums: first evidence from Italy
CASTELLANI P., CONTI E., ROSSATO C., VESCI M.

A dualistic interpretation of value in higher education: Comparing the students and academics’ perspectives
CAVALLONE M., MANNA R., CIASULLO M.V., PALUMBO R.

Industry 4.0 and environmental sustainability. An empirical research inside a logistics company
CHIARINI A., KUMAR M.

Applying Blockchain Technology for Service Innovation. Finding from the Italy Government
CIASULLO M.V., MONTERA R.

New forms of tourism for experiential authenticity: A tourist perspective
CIASULLO M.V., MONTERA R.

Online content responsiveness. An exploratory empirical study on strategies for managing UGC in Italian hotels
CIASULLO M.V, MONTERA R., PALUMBO R.

Can value co-creation in SMEs be obtained through mHealth service digitalization?
COBELLI N., CHIARINI A.

The continuous collection of user experience for timely addressing critical factors of the hospital journey.
COLETTA L., MURANTE A.M., NUTI S.

Marital Status as a Key Factor in the Choice of Vacation Type and Outdoor Recreation Sport Chosen by Tourists in East Macedonia and Thrace in Greece
DALAKIS A., YFANTIDOU G., COSTA G., TZETZIS G.

Effects of packaging in quality perception of a dietetic food product
DE LUCA M., CAMPO R., TRIO O., REINOSO CARVALHO F.

Factorial Structure for Independent Coffee shops and Cafes’ success factors and barriers: A UK Study
DOUGLAS J., DOUGLAS A., CANO M., MOYES D.

Smart tourism and social networks: State of the art
ELIZONDO SLATOS A., VARGAS SANCHEZ A.

Sustainability in Museums practices. Evidences from Italian perspective
ESPOSITO A., FISICHELLA C.

Improving healthcare quality through smarter healthcare and value co-creation: the Service Science perspective
FORMISANO V., SANGUIGNI V., MORETTA TARTAGLIONE A., FEDELE M., CAVACECE Y.

Management consulting firms and marketing: An empirical analysis
GABBIANELLI L., PENCARELLI T.

Extrovert integrated management systems
GIANNI M., GOTZAMANI K.

Self-organization and self-determination versus creativity: teaching creativity – learning creativity
HOEBORN G., HEINICH P.

Development of the creative model UGVOSS to implement a successful change management
HOEBORN G., HOEBORN G., HEINICH P.

Describing building sustainability innovation potential – Block making in Tanzania and Uganda
ISAKSSON R.,BUREGYEYA A.

Application of the GAP model of service quality: An empirical case from Greece
KELPETSIDOU K., LIOUTA V., MARTSIOU K., PAPADIMITRIOU A.

Investigating the quality of services of the Greek Citizen’s Service Centers
KERAMIDA T., PSOMAS E., BOURANTA N., KOEMTZI M.

Concept for selecting and integrating traceability systems in the continuous improvement process of SMEs
KERN C., REFFLINGHAUS R., TROTSMANN T., WENZEL S., WITTINE N., HERRLICH F.

“Enhancing Sustainability Through Education, Starting at the Bottom”
KIRSHNER M., RAANAN Y.

Domestic vs. foreign consumer attitudes toward global retail brands: The case of Starbucks in the US and in Italy
MAGNO F., CASSIA F.

Putting higher education services’ quality at work: The employability of Italian doctors of philosophy
MANNA R., PALUMBO R., CAVALLONE M.

« Imagine… » : Climate change and management
MARTIN J., BACCARANI C. BRUNETTI F.

Collaborative design in public services: A problem reframing case
MOURA E SA P., FRADE C., JESUS F., LOPES M., MANECA T., RAPOSO V.

Examples of Electronic ISO 10000 Integrative Augmentation
ORTIZ M.B., KARAPETROVIC S.

TQM’s presence within legal systems: Example of impact on higher education
PADRO F., CHANG H., GREEN J.H., TRIMMER K.

Develop “solutions to reduce isolation and related stress of entrepreneurship” for female entrepreneurs in Baltimore’s creative industries: A databased approach
PAPADIMITRIOU A., FRANGAKIS C.

A big data-oriented approach to decisionmaking: a systematic literature review
POLESE F., TROISI O., GRIMALDI M.,ROMEO E.

The Public Value of E-Government: A Blockchain-Based Approach
P. SABBAGH

The walking tourism: opportunities and threats for the sustainable development. The case of the Va’ Sentiero project
SIMEONI F., DE CRECENZO V.

Religious Influences on Unrestrained Consumption
SINGH J., SINGH G., KUMAR S, SRIVASTAVA H.S.

Exploring the Role of Ethical Decision Making in Environment Friendly Consumption: A Choice of Transportation Medium Context
SINGH G., SRIVASTAVA H.S., KUMAR B.

Power Matters: A study on Influence of Power Distance on Customer’s Response to Service Failure
SRIVASTAVA H.S., SINGH G., RAJAN D.

Transfer of trust in relational embedded network of franchisee and franchisor: An attachment theory perspective
SRIVASTAVA H.S., SINGH G.

A Longitudinal Study of the Innovation Readiness within the Australian Supply Base – An Identification of Vulnerability in Cross-Sectoral, Cross-Regional Organisations
STYGER L., EDWARDS M., CHIANG K., RICHARDSON L.

Proactive Engagement and Riding the Double Death Valley Curves of the Innovation Cycle in Highly Regulated Sectors
STYGER L., EDWARDS M., CHIANG K., RICHARDSON L.

Questioning the validity of the knowledge produced in management sciences: The case of the elaboration of a digital strategy in a group of the sanitary, social and medico-social sector
VALLAT D., BERTEZENE S., MARTIN J.

Creating memorable service experiences to hotel senior guests
VIGOLO V., BONFANTI A., SALLAKU R., BARATTA R.

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