The economic impact of cultural events. A focus on professionals’ perceptions |
Baratta R., Cassia F., Simeoni F. |
Efficiency and quality in services: empirical results from Data Envelopment Analysis in Nursing Homes in Italy |
Barsanti R., Bunea A., Colombini G., Pardini E. |
Empowering internal customers by developing their engagement – The case of CCE Ltd. |
Bizjan A., Jovanović J., Kiauta M. , Rahelić I. |
Blockchain acceptance and adoption in the tourism industry |
Bolici F., Acciarini C., Marchegiani L., Pirolo L. |
Are Current SERVQUAL Dimensions Applicable for Measuring Service Quality within the Scottish Emergency Services? |
Bruce D., Cano M., Viza E. |
New banks in the 4th industrial revolution: a review and typology |
Bȕchi G., Fasolo L., Cugno M., Zerbetto A., Castagnoli R. |
Applying the “servicescape theory” to the museums: first evidence from Italy |
Castellani P., Conti E., Rossato C., Vesci M. |
A dualistic interpretation of value in higher education: Comparing students and academics’ perspectives |
Cavallone M., Manna R., Ciasullo MV., Palumbo R. |
Industry 4.0 and environmental sustainability. An empirical research inside a manufacturing company |
Chiarini A., Kumar M. |
Online content responsiveness. An exploratory empirical study on strategies for managing UGC in Italian hotels |
Ciasullo MV., Montera R., Palumbo R. |
Can value co-creation in SMEs be obtained through mHealth service digitalization? |
Cobelli N., Chiarini A. |
The continuous collection of user experience for timely addressing critical factors of the hospital journey |
Coletta L., Murante AM., Nuti S. |
Marital Status as a Key Factor of the Choice for Vacation Type and Outdoor Recreation Sport Chosen by Tourists in East Macedonia and Thrace in Greece |
Dalakalis A., Yfantidou G., Costa G., Tzetzis G. |
Effects of packaging in the perception of dietetic cookies |
De Luca M., Campo R., Trio O., Reinoso Carvalho F. |
Factorial structure for independent coffee shops and cafes’ success factors: a UK study |
Douglas J., Douglas A., Cano M., Moyes D. |
Smart tourism and social networks: state of the art |
Elizondo Saltos A., Vargas-Sánchez A. |
Sustainability in museums practices evidences from Italian perspective |
Esposito A., Fisichella C. |
Evaluating the quality of banking services for SMEs internationalization: a study in Italy |
Formisano V., Sanguigni V., Tartaglione AM., Fedele M., Cavacece Y. |
Marketing practice in management consulting: an empirical analysis |
Gabbianelli M., Pencarelli T. |
Extrovert integrated management systems |
Gianni M., Gotzamani K. |
Self-organization and self-determination versus creativity |
Hoeborn G., Heinich P. |
The reason lies in the unwillingness, the inability is only a pretext (Seneca) – Development of the creative model ugvoss to implementa successful change management |
Hoeborn G., Hoeborn G., Heinich P. |
Describing building sustainability innovation potential – Block making in Tanzania and Uganda |
Isaksson R., Buregyeya A. |
Concept for selecting and integrating traceability systems in the continuous improvement process of SMEs |
Kern C., Refflinghaus R., Trostmann T., Wenzel S., Wittine N., Herrlich F. |
Enhancing sustainability through education, starting at the bottom |
Kirshner M., Raanan Y. |
Domestic vs. foreign consumer attitudes toward global retail brands: the case of Starbucks in the US and in Italy |
Magno F., Cassia F. |
Putting higher education services’ quality at work: The employability of Italian doctors of philosophy |
Manna R., Palumbo R., Cavallone M. |
« Imagine… » Climate change and management |
Martin J., Baccarani C., Brunetti F. |
Collaborative design in public services: a problem reframing case |
Moura e Sá P., Frade C., Jesus F., Lopes M., Maneca T., Raposo V. |
TQM’s presence within legal systems: Example of impact on higher education |
Padro FF., Chang H., C., Jonathan H., Greena,C,, Trimmerb GK. |
A big data-oriented approach to decision-making: a systematic literature review |
Polese F., Troisi O., Grimaldi M., Romeo E. |
Investigating service quality in Greek citizens service centres |
Psomas E., Keramida E., Bouranta N., Koemtzj M. |
The Public Value of E-Government: A Blockchain-Based Approach |
Sabbagh P. |
Walking tourism: opportunities and threats for sustainable development. The case of the ‘va’ sentiero’ project |
Simeoni F., De Crescenzo V. |
Religious Influences on Unrestrained Consumption |
Singh J., Singh G., Kumar S., Srivastava HS. |
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A Longitudinal Study of New Product Development Capability in Generalist Australian Grass Roots Suppliers – An Insight into In-novation |
Styger LEJ., Edwards MG., Chiang KN., Richardson LP. |
Navigating the Double Death Valley Curve of New Product Introduction and Successful Product Lifecycle Management – A Longitudinal Study into Product Development Strategy in Regulated Australian Grass Roots Suppliers |
Styger LEJ., Edwards MG., Chiang KN., Richardson LP. |
Questioning the validity of the knowledge produced in management sciences: The case of the elaboration of a ‘digital strategy’ in a group of the sanitary, social and medico-social sector |
Vallat D., Bertezene S., Martin J. |
Creating memorable service experiences to hotel senior guests |
Vigolo V., Bonfanti A., Sallaku R., Baratta R. |
Six Sigma and Lean approach for enhanced process value chain |
Zulfiqar M., Cano M. |