conference

Conference History

The Toulon-Verona Conference is the longest running conference without interruption on Excellence in Services. The Conference was rebranded in 2017 in Excellence in Services International Conference (EISIC) for its 20th anniversary to highlight Excellence in Services as the peculiar research field of the Conference.

The Conference was founded in 1998 by Prof. Claudio Baccarani of the University of Verona (Italy) and Prof. Michel Weill of the University of Toulon (France). It has been organized each year in a different place in Europe, and not only, in cooperation with a host university.

Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government and public services, tourism and leisure, banking services, and logistics. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services.

 


20th Excellence in Services International Conference
7-8 September 2017
Verona

The Excellence in Services 20th International Conference will take place at the University of Verona, Via Cantarane 24, Verona (Italy). It will welcome Prof. Bosse Edvardsson, Karlstad University, Sweden, and Dr. Paolo Braguzzi, DAVINES limited company, as keynote speakers.

 

 

 


19th Toulon-Verona Conference “Excellence in Services”
5-6 September 2016 
Huelva

The 19th Toulon-Verona International Conference on “Excellence in Services” will take place at the University of Huelva, Campus El Carmen, Avenida de las Fuerzas Armadas, Huelva (Spain). It will welcome S. Karapetrovic and F. Alvarez Caballero as keynote speakers.

 

 

 


18th Toulon-Verona Conference “Excellence in Services”
31 August – 1 September 2015
Palermo

The 18th Toulon-Verona International Conference on “Excellence in Services” was hosted by the “Ricerche e Studi Direzionali” in collaboration with the University of Palermo, Italy. It will welcomed Prof. J. Antony, Heriot Watt, Edinburgh, Scotland and Prof. Alfonso Vargas, University of Huelva, Spain, as keynote speakers.

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17th Toulon-Verona Conference “Excellence in Services”
28-29 August 2014
Liverpool

The 17th Toulon-Verona International Conference on “Excellence in Services” was hosted by the John Moores University in Liverpool (UK). It welcomed Dr. Tito Conti and Prof. David Hutchins as guest speakers. Conference proceedings include 30 papers concerning the following six areas of focus: higher education, tourism, organization, theory and methodology, local government, logistics, strategy, health care, customer satisfaction, and human resources.

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16th Toulon-Verona Conference “Excellence in Services”
29-30 August 2013
Ljubljana

The 16th Toulon-Verona Conference was hosted by the Faculty of Administration of the University of Ljubljana in Slovenia. It welcomed Dr. Gregor Virant, Minister of Interior and Public Administration of Slovenia and Dr. Alex Douglas, Editor of the TQM Journal as guest speakers. Conference proceedings include 55 papers concerning the following six areas of focus: health care, higher education, public administration, tourism, finance & banking, and theory & methodology.

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15th Toulon-Verona Conference “Excellence in Services”
3-5 September 2012
Rishon Lezion

The 15th Toulon-Verona Conference was hosted by the College of Management Academic Studies, Rishon Lezion, Israel in 2012 and welcomed Prof. Ron Kenett as keynote speaker. Conference proceedings include 38 papers concerning the following five areas of focus: higher education, health care, public management, tourism, and theoretical and methodological approaches.

 

 


14th Toulon-Verona Conference “Excellence in Services”
1-3 September 2011
Alicante

The 14th Toulon-Verona Conference was hosted by the University of Alicante, Spain in 2011 and welcomed Prof. Alan Brown of Edith Cowan University, Perth, Australia as keynote speaker. 

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13th Toulon-Verona Conference “Excellence in Services”
28-29 August 2010
Coimbra

The 13th Toulon-Verona Conference was hosted by the University of Coimbra, Portugal in 2010. The conference welcomed the world famous Dr. Tito Conti, designer of the EFQM model and Prof. Pedro Saraiva of Portugal who paid homage to the late Prof. Gopal Kanji who largely contributed to the development and success of the Conference.

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12th Toulon-Verona (ICQSS) Conference “Excellence in Services”
27-28 August 2009
Verona

The 12th Toulon-Verona Conference was hosted by the University of Verona, Italy, in 2009 jointly with the 12th QMOD Conference, under the common name of International Conference on Quality and Service Sciences (ICQSS). The Conference welcomed Prof. Noriaki Kano of Tokyo University of Science andCornelis Versluis, Senior Director of Global quality, LEGO Group, as keynote speakers.

 


11th Toulon-Verona Conference “Excellence in Services”
4-5 September 2008
Florence

The 11th Toulon-Verona Conference was hosted by the University of Florence, Italy in 2008 and included the new theme of banking services. Prof. Tony Bendell, UK, and Dr. Stefano Nardini, Italy, were invited as keynote speakers.

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10th Toulon-Verona (ICQSS) Conference “Excellence in Services”
3-4 September 2007
Thessaloniki

The 10th Toulon-Verona Conference was hosted by Aristotle University in Thessaloniki, Greece, in 2007 and welcomed Prof. E.S. Savas of Baruch College/CUNY, New York, USA, Prof. Don Westerheijden, CHEPS/University of Twende, The Netherlands and Prof. Jens J. Dahlgaard, University of Linköking, Sweden.

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9th Toulon-Verona (ICQSS) Conference “Excellence in Services”
7-8 September 2006
Paisley

The 9th Toulon-Verona Conference was hosted by the University of Paisley, Scotland, in 2006 and was supported by the Renfrewshire Council, Gael, Quality Scotland and Ross International. The conference welcomed Prof. Joseph Kelada of HEC, Montreal, Canada, and Prof. Ton van der Wiele of Erasmus University in Rotterdam, Netherlands.

 


8th Toulon-Verona Conference “Excellence in Services”
8-9 September 2005
Palermo

The 8th Toulon-Verona Conference was hosted by the University of Palermo, Italy in 2005. The new theme of “Quality in Management of Cultural Heritage” appeared as, like for Health Care and Local Government previously, tourism, leisure and cultural activities began to adopt quality management principles and methods.

 


7th Toulon-Verona Conference “Excellence in Services”
2-3 September 2004
Toulon

The 7th Toulon-Verona Conference came back to the University of Toulon, France, in 2004 supported by the Provence Regional Council, the Var Council and the Toulon Provence Méditerranée Council. To consolidate the three main themes, the conference took on the name of “Quality in Services”.

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6th Toulon-Verona Conference “Excellence in Services”
10-12 September 2003
Oviedo

The 6th Toulon-Verona Conference was hosted by the University of Oviedo, Spain, in 2003 supported by the Centre for Quality in Asturias, the Oviedo City Council, ANECA and cajAstur.

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5th Toulon-Verona Conference “Excellence in Services”
28-29 August 2002
Lisbon

The 5th Toulon-Verona Conference was hosted by the ISEG of Lisbon, Portugal, in 2002 and supported, among others, by the Foundation for Science and Technology of the Portuguese Ministry for Science and Higher Education. Once again the scope of the conference was widened to include local government bodies which had begun to embrace quality management principles and practices.

 


4th Toulon-Verona Conference “Excellence in Services”
30-31 August 2001
Mons

The 4th Toulon-Verona Conference was hosted by the Polytechnic of Mons, Belgium, in 2001 and sponsored by the Mouvement Wallon pour la Qualité. For this 4th Conference the scope was widened to quality in health care, which was becoming a key issue in service quality.

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3rd Toulon-Verona Conference “Excellence in Services”
24-25 August 2000
Derby

The 3rd Toulon-Verona Conference was hosted by the University of Derby, UK, in 2000 and sponsored by Rolls-Royce.

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2nd Toulon-Verona Conference “Excellence in Services”
30-31 August 1999
Verona

The 2nd Toulon-Verona Conference was hosted by the University of Verona, Italy, in 1999, and welcomed Prof. Christian Delvosalle of the Mons Polytechnic, Belgium, Prof. Kostas Dervitsiotis of the University of Piraeus, Greece, Prof. Jens Dahlgaard of the Aarhus School of Business, Denmark and Peter Williams of the QAA, UK, to deliver keynote speeches.

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1st Toulon-Verona Conference “Excellence in Services”
28-29 August 1998
Toulon

The 1st Toulon-Verona Conference was hosted by the University of Toulon, France, in 1998, and supported by the European Foundation for Quality Management with one of its representatives delivering an address on quality in higher education.

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