21st Excellence in Services International Conference

formerly known as the TOULON-VERONA CONFERENCE

We are happy to inform you that the 21st “Excellence  in Services International Conference” taken place at the Conservatoire National des Arts et Métiers in Paris, France, on 30 and 31 August 2018.
Both academics and practitioners are welcomed to discuss current issues, exchange information, knowledge and experiences across the various domains of services. Participants  found the opportunity to present their studies in a friendly and informal atmosphere.
We look forward to seeing you next Conference in Greece
Conference Chairs: Sandra Bertezene, Federico Brunetti, Claudio Baccarani, Jacques Martin




Photo Gallery of the Conference


Presentation of Dana Johnson


Homage to Claudio Baccarani



Full programme