WELCOME to the 21st Excellence in Services International Conference

formerly known as the TOULON-VERONA CONFERENCE

We are happy to inform you that the 21st “Excellence  in Services International Conference” will take place at the Conservatoire National des Arts et Métiers in Paris, France, on 30 and 31 August 2018.

Both academics and practitioners are welcome to discuss current issues, exchange information, knowledge and experiences across the various domains of services.

Participants will find the opportunity to present their studies in a friendly and informal atmosphere.

We look forward to seeing you next August.

Conference Chairs: Sandra Bertezene, Federico Brunetti, Claudio Baccarani, Jacques Martin


April 30, 2018

Full paper submission     
June 30, 2018




Full programme


Some hotels in the vicinity of Le CNAM


Registration form


Paper format


Abstract template


Call for papers