{"id":781,"date":"2018-08-01T21:58:13","date_gmt":"2018-08-01T19:58:13","guid":{"rendered":"http:\/\/sites.les.univr.it\/eisic\/?p=781"},"modified":"2018-12-21T17:26:03","modified_gmt":"2018-12-21T16:26:03","slug":"pre-conference-proceedings-21st-eisic-paris-2018","status":"publish","type":"post","link":"https:\/\/sites.les.univr.it\/eisic\/archives\/781","title":{"rendered":"21st EISIC (Paris 2018)"},"content":{"rendered":"

Proceedings of 21st<\/sup>\u00a0Excellence in Services International Conference<\/strong><\/span><\/h1>\n

Le Cnam\u00a0<\/strong>|\u00a0<\/strong>30-31 August 201<\/strong>8<\/strong><\/span><\/h3>\n

 <\/p>\n

TQM and Competitive Advantage: Experiences within the Engineering, Electronics, and IT Industrial Sectors in Amman<\/span><\/strong><\/a>
\nAbu-rumman A.<\/p>\n

Employees\u2019 satisfaction in health sector: a structural equation approach<\/strong><\/span><\/a>
\nAntonelli V., D’Alessio R., Torre C., Cafaro E.<\/p>\n

Environmental sustainability and hospitality. An exploratory research on modalities, motivations and barriers<\/span><\/strong><\/a>
\nBaratta R., Vargas-S\u00e1nchez A., Ugolini M.<\/p>\n

Best Practices of Providers Advisory Services After the Adoption of e-Procurement Solutions: the Italian Market Case<\/span><\/strong><\/a>
\nBelisari S., Binci D.<\/p>\n

Efficiency, Effectiveness and Ethics: Proposal for a control system for health organizations<\/span><\/strong><\/a>
\nBertezene S., Vallat D., Martin J.<\/p>\n

Effects of severity and knowledge of a scandal on the perceived ethical behaviour and attitude towards a company: an intercultural perspective on CSR management<\/span><\/strong><\/a>
\nBowen M., Freidank J., Wannow S., Cavallone M.<\/p>\n

How environmentally friendly is e-commerce? An exploration into young shoppers’ perceptions and preferences<\/span><\/strong><\/a>
\nBrunetti F., Russo I., Confente I.<\/p>\n

Can Portfolio, Programme and Project Management be effective in Lean Management Implementation?<\/span><\/strong><\/a>
\nCano M., Garnett J., Kourouklis A.<\/p>\n

SMEs survival research project in Northern Italy<\/span><\/strong><\/a>
\nCastellani P., Rossato C., Simeoni F., Baratta R.<\/p>\n

\u201cTurn\u00e0 a \u2018Ndom\u00e0\u201d when public service co-production meets territorial identity<\/span><\/strong><\/a>
\nCavallone M., Palumbo R.<\/p>\n

Consumer experience, customer value, and branding<\/span><\/strong><\/a>
\nChen S.-C.<\/p>\n

Why service companies are not implementing EMAS as they are with ISO 14001. An exploratory research based on Italian service companies<\/span><\/strong><\/a>
\nChiarini A.<\/p>\n

User Acceptance of Hedonic Information System: a structural equation model to understand why some people prefer Apple products<\/span><\/strong><\/a>
\nCiasullo M., Troisi O., Maione G.<\/p>\n

Identifying critical success factors for Southern Italy SMEs: Some evidence from a pilot study<\/span><\/strong><\/a>
\nCiasullo M., Cosimato S., Troisi O.<\/p>\n

The impact of services and the experiential components on the global customer experience: preliminary results from an Italian art city<\/span><\/strong><\/a>
\nConti E., Forlani F., Pencarelli T.<\/p>\n

The last challenge of sustainable development: sustainable happiness<\/span><\/strong><\/a>
\nCosimato S., Del Prete M., Faggini M.<\/p>\n

The effect of demographics on tourist experience and competitiveness of tourist destinations in eastern Macedonia and Thrace<\/span><\/strong><\/a>
\nDalakis A., Yfantidou G., Costa G.<\/p>\n

The role of citizen-based support and finance mechanisms for strengthening and managing energy transition<\/span><\/strong><\/a>
\nDe Crescenzo V., Simeoni F.<\/p>\n

Communicating the third mission on Italian universities\u2019 websites A discourse analysis perspective<\/span><\/strong><\/a>
\nDella Volpe M., Esposito F.<\/p>\n

Concept store and service quality: real or fake increase?<\/span><\/strong><\/a>
\nDettori A., Caboni F., Giudici E.<\/p>\n

Investigating the Success of Independent Coffee Shops and Cafes in the UK: Findings from a Pilot Study<\/span><\/strong><\/a>
\nDouglas J., Douglas A., Cano M., Moyes D.<\/p>\n

Branding cultural institutions: A new era for italian museums. Randing Cultural Institutions<\/span><\/strong><\/a>
\nEsposito A., Besana A.<\/p>\n

Investigating the links between the use of Internet, value co-creation and customer satisfaction in the banking sector<\/span><\/strong><\/a>
\nFormisano V., Cavacece Y., Moretta Tartaglione A., Fedele\u00a0 M.<\/p>\n

What are the right performance dimensions to gain customers\u2019 satisfaction? A configural approach in the logistics service provider context<\/span><\/strong><\/a>
\nGaudenzi B., Confente I., Russo I.<\/p>\n

E-Service pricing: State-of-the-art analysis and requirements mapping<\/span><\/strong><\/a>
\nHatzl S., Knefz-Reichmann A., Pergler E., Jungwirth G.<\/p>\n

Definition of Creativity and Access to Creativity<\/span><\/strong><\/a>
\nHoeborn G., Heinich P.<\/p>\n

Supporting and hindering factors of creativity<\/span><\/strong><\/a>
\nHoeborn G., Heinich P.<\/p>\n

Modelling and measuring excellence for sustainability: examples from building in Tanzania<\/span><\/strong><\/a>
\nIsaksson R., Kinabo L.<\/p>\n

Customer education in service organizations: A proposed framework to enhance customer experience<\/span><\/strong><\/a>
\nJunaid M., Raza A., Goudarzi K.<\/p>\n

QM system: supporting organizational energy, the case of CCE Ltd<\/span><\/strong><\/a>
\nKiauta M., Jovanovic J., Bizjan A., Rahelic I<\/p>\n

Understanding the electricity market through the lens of service dominant logic<\/span><\/strong><\/a>
\nLarsson T.<\/p>\n

The effects of altruistic and egoistic motivations on online reviews writing frequency<\/span><\/strong><\/a>
\nMagno F., Cassia F., Bonfanti A., Vigolo V.<\/p>\n

Bullied and bounced: an investigation of school bullying aftermaths among pupils with migrant background<\/span><\/strong><\/a>
\nManna R., Adinolfi P., Calzone S., Palumbo R.<\/p>\n

“The Banquet” or the Art of management<\/span><\/strong><\/a>
\nMartin J.<\/p>\n

Some management paradoxes<\/span><\/strong><\/a>
\nMartin J., Baccarani C., Brunetti F.<\/p>\n

Hotel selection: The evaluation of competitive alternatives and their impact on guests’ service<\/span><\/strong><\/a>
\nMauri A., Minazzi R., Ivanov S.<\/p>\n

Public-private partnerships potentials in European health care systems<\/span><\/strong><\/a>
\nMilosavljevic M., Milanovic N., Dobrota M.<\/p>\n

Are vulnerable customers being left behind by voice mechanisms embedded in quality frameworks?<\/span><\/strong><\/a>
\nMoura e Sa P., Martins R.<\/p>\n

How social media platform can support value cocreation activities in healthcare<\/span><\/strong><\/a>
\nMusso A.,\u00a0Pinna R., Melis G., Carrus P.P.<\/p>\n

How to implement green logistics using improvement processes for increasing environmental initiatives in freight transport companies<\/span><\/strong><\/a>
\nNavarro P., Cronemyr P., Huge-Brodin M.<\/p>\n

The prevalence of workplace Internet gambling and its effects on productivity: A survey among management level professionals about quality management, continuous improvement and innovation in Vietnamese organizations<\/span><\/strong><\/a>
\nNdegwa M.,\u00a0Njihia S. N.,\u00a0James M.<\/p>\n

The role of regulation in Higher Education: Facilitator or inhibitor?<\/span><\/strong><\/a>
\nRaanan Y.<\/p>\n

What is that thing called internal quality assurance system?<\/span><\/strong><\/a>
\nSanchez-Puchol F., Pastor-Collado J.A., Casanovas J.<\/p>\n

Tourism Service Strategy for Japanese Traditional Ryokan: Proposing visitors a well-being long-term stay with town resource integration<\/span><\/strong><\/a>
\nSato C., Okude N.<\/p>\n

Social Media and customer engagement in tourism: Evidence from Facebook corporate pages of leading cruise companies<\/span><\/strong><\/a>
\nSatta G., Parola F., Buratti N., Persico L.<\/p>\n

Mindful Leadership for Sustainability: a theoretical and conceptual path<\/strong><\/span><\/a>
\nSaviano M., Caputo F., Del Prete M.<\/p>\n

Standardized augmentative subsystems in Serbian industry<\/span><\/strong><\/a>
\nSelakovic K., Spasojevic V., Karapetrovic S.<\/p>\n

From a pilot survey to improve the quality of a research: The case of the SMEs survival research project in Italy<\/span><\/strong><\/a>
\nSimeoni F., Baratta R., Rossato C., Castellani P.<\/p>\n

The impact of tourism on the wellbeing of residents<\/span><\/strong><\/a>
\nTokarchuk O., Gabriele R., Maurer O.<\/p>\n

ISO 10008 in Two Engineering Courses<\/span><\/strong><\/a>
\nVargas-Villarroel P., Karapetrovic S.<\/p>\n","protected":false},"excerpt":{"rendered":"

Proceedings of 21st\u00a0Excellence in Services International Conference Le Cnam\u00a0|\u00a030-31 August 2018   TQM and Competitive Advantage: Experiences within the Engineering, Electronics, and IT Industrial Sectors in Amman Abu-rumman A. Employees\u2019…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-781","post","type-post","status-publish","format-standard","hentry","category-conference"],"_links":{"self":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/comments?post=781"}],"version-history":[{"count":20,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/781\/revisions"}],"predecessor-version":[{"id":1533,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/781\/revisions\/1533"}],"wp:attachment":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media?parent=781"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/categories?post=781"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/tags?post=781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}