{"id":770,"date":"2018-07-31T18:54:54","date_gmt":"2018-07-31T16:54:54","guid":{"rendered":"http:\/\/sites.les.univr.it\/eisic\/?p=770"},"modified":"2018-07-31T19:14:12","modified_gmt":"2018-07-31T17:14:12","slug":"15th-tvc-rishon-lezion-2013","status":"publish","type":"post","link":"https:\/\/sites.les.univr.it\/eisic\/archives\/770","title":{"rendered":"15th TVC (Rishon Lezion, 2012)"},"content":{"rendered":"

Proceedings of 15th<\/sup>\u00a0Toulon-Verona Conference on “Excellence in Services”<\/span><\/strong><\/h1>\n

College of Management Academic Studies in\u00a0Rishon Lezion \u00a0|\u00a0 3-5 September 2012
\n<\/span><\/strong><\/h3>\n

 <\/p>\n

    \n
  • Index<\/b><\/span><\/li>\n
  • Do you Want to Make an Impact with Quantitative Methods? Make Sure You Generate High InfoQ<\/span><\/strong>
    \nRon S. Kenett<\/li>\n
  • Improving the Quality of Services at the University of Oviedo<\/span><\/strong>
    \nAlberto A. Su\u00e1rez, Pablo Alba\u00f1il, Javier Alonso, Ramiro Martis, Carlos Catalan, Miguel Pascual<\/li>\n
  • The Quality of a Training Course. A Survey on Determinants<\/span><\/strong>
    \nRaffaele Adinolfi, Orlando Troisi<\/li>\n
  • Participatory Communication. A Case Study: Fuori Aula Network, University Of Verona Web-Radio<\/span><\/strong>
    \nClaudio Baccarani, Tiziana Cavallo, Alessia Rotta<\/li>\n
  • The Implementation of Learning Methods and Techniques in the Serbian University Classroom<\/span><\/strong>
    \nSla\u0111ana Benkovi\u0107, Sla\u0111ana Barjaktarovi\u0107 Rako\u010devi\u0107<\/li>\n
  • Lean in Practice: Lessons for Higher Education Institutes<\/span><\/strong>
    \nMichele Cano, Athanassios Kourouklis, Siobhan Drummond<\/li>\n
  • Volunteering: Enhancing the Quality of the Student Experience<\/span><\/strong>
    \nSiobhan Drummond<\/li>\n
  • Assessing the Quality of University Based on EFQM Model Excellence<\/span><\/strong>
    \nMilan Hutyra<\/li>\n
  • Higher Education in Tourism for a More Sustainable and Competitive Sector in Euro-Mediterranean Area<\/span><\/strong>
    \nSalvatore Messina, Vito Roberto Santamato, Francesco Redi<\/li>\n
  • An Elaborate New Paradigm for Higher Education<\/span><\/strong>
    \nYossi Raanan<\/li>\n
  • Rationalization and Institutionalization of Work Evaluation Practices. The Case of a Public Hospital<\/span><\/strong>
    \nSandra Bertezene, Benjamin Dubrion, Jacques Martin<\/li>\n
  • The Effect of Non-Work \/ Work Interface on Physicians\u2019 Care Service<\/span><\/strong>
    \nShirley Shlefer, Ran Lachman<\/li>\n
  • Accreditation of Hospitals in Slovenia: What Does it Reveal?<\/span><\/strong>
    \nBiserka Sim\u010di\u010d, Mircha Poldrugovac<\/li>\n
  • Social Networks and the Situation of Blood Donation in Poland: A Logistics Perspective<\/span><\/strong>
    \nJacek Szo\u0142tysek, Sebastian Twar\u00f3g, Martyna Wronka<\/li>\n
  • The Total Quality Approach in Public Administration: Surveys in the 244 Municipalities of the Province of Bergamo<\/span><\/strong>
    \nChiara Casadio<\/li>\n
  • Productivity at SUMA Tax Offices: A Step Further<\/span><\/strong>
    \nRam\u00f3n Fuentes<\/li>\n
  • Public Services Quality, Citizen Orientation and Austerity Programs: An Empirical Study of Trends and Evolving Practices within Italian Municipalities<\/span><\/strong>
    \nFrancesca Magno, Fabio Cassia<\/li>\n
  • The Effectiveness of Internal Auditing in Israeli Local Authorities: An Empirical Examination of its Determinants<\/span><\/strong>
    \nGabriel Sayag<\/li>\n
  • The Liberalization of Local Public Service in Italy and the Need for New Competences for a Different Role of the Public Sector<\/span><\/strong>
    \nAntonio Alizzi, Federico Testa<\/li>\n
  • Total Quality Research of Tourism Services. Special Case: \u201cAlbergo Diffuso\u201d<\/span><\/strong>
    \nPaola Orlandini, Cinzia Vallone, Anna De Toni, Raffaella Cecchetti<\/li>\n
  • Sponsorship: A Service that Satisfies Different Stakeholders<\/span><\/strong>
    \nPaolo Pietro Biancone, Maura Mattalia<\/li>\n
  • The Last Minute Market Model: An Innovative Service of Efficient Assortment Management in a Sustainability Perspective<\/span><\/strong>
    \nAngelo Bonfanti, Federico Brunetti, Paola Castellani<\/li>\n
  • Optimising the Pathway for an Organisational Change Management Program<\/span><\/strong>
    \nGraeme Cocks<\/li>\n
  • Aligning Organizational Structure with Strategy, through Business Processes Analysis<\/span><\/strong>
    \nRafael Espinosa, Jorge Parada<\/li>\n
  • Marketing Communication Strategies in Low Cost, Low Price, High Value Service Companies<\/span><\/strong>
    \nAnnamaria Esposito<\/li>\n
  • \u201cLa Citt\u00e0 del Gusto e della Salute\u201d: A New Model of Business Incubator Centers in Milan<\/span><\/strong>
    \nAlberto Nobolo, Anna De Toni<\/li>\n
  • Managing Online Reputation: The Role of Social Media<\/span><\/strong>
    \nPaola B. Floreddu, Francesca Cabiddu<\/li>\n
  • Key Success Factors of Social Services Organizations in the Public Sector<\/span><\/strong>
    \nAldona Fr\u0105czkiewicz-Wronka, Jacek Szo\u0142tysek, Maria Kotas<\/li>\n
  • Six Sigma: Help or Hoax for Quality?<\/span><\/strong>
    \nFausto Galetto<\/li>\n
  • Internal Control in the Function of Raising of Management Quality in Banks<\/span><\/strong>
    \nAndrijana Laki\u0107evi\u0107, Sne\u017eana Kne\u017eevi\u0107, Aleksandra Stankovi\u0107, Veljko Dmitrovi\u0107<\/li>\n
  • The \u201cITER\u201d of Systemic Marketing: An Effective Approach for Implementing a Successful Services\u2019 (Consumer-)Persumer Involvement<\/span><\/strong>
    \nAlberto Marino<\/li>\n
  • Benefits of Developing Corporate Social Responsibility (CSR) in Israel<\/span><\/strong>
    \nShiri Filberg<\/li>\n
  • Sustainable Advantage for a Rural Family Business; Service Quality, Innovation, Relationship Capital, and Market Orientation<\/span><\/strong>
    \nDavid Moyes<\/li>\n
  • Are Happy Customer Service Representatives More Efficient? The Relationship Between Happiness and Work Performance Among Insurance Company Call Center Representatives<\/span><\/strong>
    \nHadar Shany, Oren Kaplan<\/li>\n
  • An Exploration of Applying Knowledge Based Engineering into a Quality Management Framework – Extending the Quality Triangle for Establishing the first Principles of Knowledge Business Modelling<\/span><\/strong>
    \nLee E.J. Styger<\/li>\n
  • The Application of Supply Chain Analysis to the Evaluation of the Effectiveness of Social Service Organizations<\/span><\/strong>
    \nJacek Szo\u0142tysek, Aldona Fr\u0105czkiewicz-Wronka<\/li>\n
  • Services Branding: Is it a Matter of Gender?<\/span><\/strong>
    \nMarta Ugolini, Fabio Cassia, Vania Vigolo<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

    Proceedings of 15th\u00a0Toulon-Verona Conference on “Excellence in Services” College of Management Academic Studies in\u00a0Rishon Lezion \u00a0|\u00a0 3-5 September 2012   Index Do you Want to Make an Impact with Quantitative…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-770","post","type-post","status-publish","format-standard","hentry","category-conference"],"_links":{"self":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/comments?post=770"}],"version-history":[{"count":2,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/770\/revisions"}],"predecessor-version":[{"id":774,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/770\/revisions\/774"}],"wp:attachment":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media?parent=770"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/categories?post=770"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/tags?post=770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}