{"id":764,"date":"2018-07-31T18:34:22","date_gmt":"2018-07-31T16:34:22","guid":{"rendered":"http:\/\/sites.les.univr.it\/eisic\/?p=764"},"modified":"2018-07-31T18:34:22","modified_gmt":"2018-07-31T16:34:22","slug":"18th-tvc-palermo-2015","status":"publish","type":"post","link":"https:\/\/sites.les.univr.it\/eisic\/archives\/764","title":{"rendered":"18th TVC (Palermo, 2015)"},"content":{"rendered":"

Proceedings of 18th<\/sup>\u00a0Toulon-Verona Conference on “Excellence in Services”<\/span><\/strong><\/h1>\n

CERISDI in Palermo\u00a0 |\u00a0 31 August-1 September 2015<\/span><\/strong><\/h3>\n

 <\/p>\n

    \n
  • Index<\/strong><\/span><\/li>\n
  • Is the Role of the Academic Instructor Useful in the Age of the Internet? A Cross-Cultural Empirical Survey of Stakeholder Perceptions<\/span><\/strong>
    \nClaudio Baccarani, Zvi Josman<\/li>\n
  • Business Theatre Management Training: Peculiarities, Advantages and Disadvantages of the Performing-Lesson<\/span><\/strong>
    \nClaudio Baccarani, Paolo Vergnani, Angelo Bonfanti<\/li>\n
  • Social Responsibility in the Medical and Social Sector: The French Example<\/span><\/strong>
    \nSandra Bertezene, Bayart Caroline, David Vallat, Jacques Martin<\/li>\n
  • Lowest Level Employee Engagement in Quality System Compliance: Audits, and Improvement<\/span><\/strong>
    \nBryan Booker, Walter Tucker<\/li>\n
  • The Italian Prisons: An Emblematic Case of Chance of Improvement of a Public Service<\/span><\/strong>
    \nGloria Cammarata, Silvia Pennisi, Gianluca Scaccianoce<\/li>\n
  • Preliminary Insights into the Implementation of Lean Manufacturing in Higher Education (part one): A Grounded Theory Approach<\/span><\/strong>
    \nMichele Cano<\/li>\n
  • The Performance Measurement of Changes in the Logistics of Health Goods: A Theoretical Model<\/span><\/strong>
    \nPier Paolo Carrus, Fabiana Marras, Roberta Pinna<\/li>\n
  • Does Social Couponing Stimulate Positive E-Word-of-Mouth and Referrals?<\/span><\/strong>
    \nFabio Cassia, Francesca Magno, Marta Ugolini<\/li>\n
  • E-Tailing as an Evolution of the Distribution Channel in Tourism<\/span><\/strong>
    \nMauro Cavallone, Michele Modina<\/li>\n
  • Effects of ISO 9001 Certification on Academic Processes. A First Exploratory Research from Italy<\/span><\/strong>
    \nAndrea Chiarini<\/li>\n
  • E-Cultural Value Co-Creation. A Proposed Model for the Heritage Management<\/span><\/strong>
    \nMaria Vincenza Ciasullo, Matteo Gaeta, Giulia Monetta, Luigi Rarit\u00e0<\/li>\n
  • How to Keep the Cold Chain Safe, Secure and Competitive. An Italian Case Study of a Fruit and Vegetables Cold Chain<\/span><\/strong>
    \nMaria Vincenza Ciasullo, Silvia Cosimato, Orlando Troisi<\/li>\n
  • Quality Enhancement of Learning through Volunteering<\/span><\/strong>
    \nSiobhan Drummond<\/li>\n
  • The Innovative Financial Services for the Growth of Territorial Start-Ups<\/span><\/strong>
    \nVincenzo Formisano, Maria Fedele, Emanuela Antonucci<\/li>\n
  • Scholarly Management Journals: Are They Relevant for Practitioners? Results of a Pilot Study<\/span><\/strong>
    \nElena Giaretta, Federico Brunetti, Marco Minozzo, Chiara Rossato, Paola Castellani, Claudio Baccarani, Angelo Bonfanti<\/li>\n
  • Expo 2015 and Development of Slow Tourism: Are the Tourism Product Clubs in the Territory of Varese Successful?<\/span><\/strong>
    \nDaniele Grechi, Paola Ossola, Enrica Pavione<\/li>\n
  • Towards a Perfect Learning Process \u2013 Where is Sweden?<\/span><\/strong>
    \nRaine Isaksson, Yuji Yamamoto, Rickard Garvare<\/li>\n
  • Expert System for Evaluating Human Reliability in Manual Assembly Operations<\/span><\/strong>
    \nChristian Kern, Robert Refflinghaus<\/li>\n
  • Diversification Strategies in Information and Communication Industry Through Acquisitions: The Case Vodafone-Cobra<\/span><\/strong>
    \nGiulio Maggiore, Alessio Mataluni, Michela Matarazzo, Riccardo Resciniti<\/li>\n
  • Student Satisfaction In Higher Education: Empirical Evidence from University of Milano-Bicocca<\/span><\/strong>
    \nPaolo Mariani, Elisa Rancati, Niccol\u00f2 Gordini<\/li>\n
  • Consumer\u2019 New (not \u201cRecession Oriented\u201d) Definitions in Current Two Decades: Comparison of Four Proposals and Contribution to Further Focal Impacts on Advanced Marketing<\/span><\/strong>
    \nAlberto Marino<\/li>\n
  • Cross Border Acquisitions and R&D Activities: Evidence from Case Studies in the Biotech Industry<\/span><\/strong>
    \nMichela Matarazzo, Biagio Merola, Riccardo Resciniti<\/li>\n
  • Disruptive Students within the Higher Education Classroom; Constructions of Natural Justice<\/span><\/strong>
    \nDavid Moyes, Meg Dunn, Jacqueline Douglas<\/li>\n
  • Implementing Clusters for Economic Development in Emerging Economies: The Case of Luong Bamboo Sector in Thanh Hoa Province, Vietnam<\/span><\/strong>
    \nNgoc Dung Nguyen, Jacques Martin<\/li>\n
  • How Universities Institutionalize \u2018Good\u2019 Managerial Practices? Some Evidence from the Italian Cultural Sector<\/span><\/strong>
    \nClaudio Nigro, Enrica Iannuzzi, Miriam Petracca<\/li>\n
  • How Health Care Moves on the Web: The Case of Health Social Network<\/span><\/strong>
    \nClaudio Nigro, Enrica Iannuzzi, Miriam Petracca, Sonia Del Vecchio<\/li>\n
  • Exploring the Organizational Health Literacy of Municipal Pharmacies: The Quest for a Health Literate Organizational Environment<\/span><\/strong>
    \nRocco Palumbo, Carmela Annarumma<\/li>\n
  • Adopting Service Strategy in Manufacturing Firms. A Framework for Services Recognition and Management Model Implications<\/span><\/strong>
    \nRoberto Panizzolo, Alberto Maria de Crescenzo<\/li>\n
  • Business Education and Students Learning Outcomes: A Comparative View<\/span><\/strong>
    \nAntigoni Papadimitriou, Vasileia Adamidou<\/li>\n
  • Security and Comfort in the School as a Primary Exigence for a Quality Service<\/span><\/strong>
    \nSilvia Pennisi<\/li>\n
  • Validating B2C Logistics Service Quality with Retail Practitioners<\/span><\/strong>
    \nBernd Philipp, David B. Grant<\/li>\n
  • Is Higher Education at Risk of Being Disrupted?<\/span><\/strong>
    \nYossi Raanan<\/li>\n
  • Augmented Reality for Enhancing the Customer Experience in Museums: An Exploratory Analysis<\/span><\/strong>
    \nElisa Rancati, Veronica Scuotto, Federica Codignola, Niccol\u00f2 Gordini<\/li>\n
  • Brand Building and Brand Extension in Service Sector: An Empirical Analysis<\/span><\/strong>
    \nMarcello Sansone, Annarita Colamatteo<\/li>\n
  • Performance Management in Innovative SMEs: the Key Role of the Social Media<\/span><\/strong>
    \nAlberto Sardi, Patrizia Garengo<\/li>\n
  • The Intelligent Destination Management Organization<\/span><\/strong>
    \nLorn Sheehan, Alfonso Vargas S\u00e1nchez, Angelo Presenza, Tindara Abbate<\/li>\n
  • Quality of Public Symbol: The Five Principles Supported by the Drawings of Young Users<\/span><\/strong>
    \nKin Wai Michael SIU, Yi Lin WONG, Mei Seung LAM<\/li>\n
  • Brand Reputation and Service Quality in the Italian Energy Market: A business-to-Business Perspective<\/span><\/strong>
    \nVania Vigolo, Fabio Cassia<\/li>\n
  • Measuring the Impact of Smart Services: Insights into a Case Application<\/strong><\/span>
    \nDoris Weitlaner, Angelika H\u00f6ber, Patrick Schweighofer, Helmut Aschbacher<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

    Proceedings of 18th\u00a0Toulon-Verona Conference on “Excellence in Services” CERISDI in Palermo\u00a0 |\u00a0 31 August-1 September 2015   Index Is the Role of the Academic Instructor Useful in the Age of…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-764","post","type-post","status-publish","format-standard","hentry","category-conference"],"_links":{"self":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/764","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/comments?post=764"}],"version-history":[{"count":1,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/764\/revisions"}],"predecessor-version":[{"id":765,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/764\/revisions\/765"}],"wp:attachment":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media?parent=764"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/categories?post=764"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/tags?post=764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}