{"id":671,"date":"2018-07-29T17:19:08","date_gmt":"2018-07-29T15:19:08","guid":{"rendered":"http:\/\/sites.les.univr.it\/eisic\/?p=671"},"modified":"2019-06-24T06:30:20","modified_gmt":"2019-06-24T04:30:20","slug":"18th-tvc","status":"publish","type":"post","link":"https:\/\/sites.les.univr.it\/eisic\/archives\/671","title":{"rendered":"17th TVC (Liverpool 2014)"},"content":{"rendered":"<h1><strong><span style=\"color: #d67d19;\">Proceedings of 17<sup>th<\/sup>\u00a0Toulon-Verona Conference on &#8220;Excellence in Services&#8221;<\/span><\/strong><\/h1>\n<h3><strong><span style=\"color: #d67d19;\">Johon Moores University in Liverpool\u00a0 |\u00a0 28-29 August 2014<\/span><\/strong><\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/index-TVC-2016.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Index<\/strong><\/span><\/a><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Annarumma-Palumbo-Cavallone.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Empowering patients by empowering health care organizations: a comparative study<\/strong><\/span><\/a><br \/>\n<em>Carmela Annarumma, Rocco Palumbo, Mauro Cavallone<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Alhuraish-Robledo-Kobi.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Key Success Factors of Implementing Lean Manufacturing and Six Sigma<\/strong><\/span><\/a><br \/>\nIbrahim Alhuraish, Christian Robledo, Abdessamad Kobi<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Bertezene-Vallat-Martin.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>An Overview of the Main Strategies and Approaches to CSR<\/strong><\/span><\/a><br \/>\nSandra Bertezene, David Vallat, Jacques Martin<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Bonfanti-Brunetti.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Customer Education, Evaluation Skills And Perceived Value: A Theoretical Framework<\/strong><\/span><\/a><br \/>\nAngelo Bonfanti, Federico Brunetti<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Cano-O\u2019Reilly-Kourouklis.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Lean Second Time Around: Lessons learned for Higher Education<\/strong><\/span><\/a><br \/>\nMichele Cano, Elizabeth O\u2019Reilly, Athanassios Kourouklis<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Cassia-Ugolini-Cobelli-Gill.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Service-Based vs. Goods-Based Positioning of the Offering: Effects on Customer Perceived Value<\/strong><\/span><\/a><br \/>\nFabio Cassia, Marta Ugolini, Nicola Cobelli, Liz Gill<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Cavallone-ITER.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>The I.T.E.R. Marketing Model: A Proposal for a New Approach to Consumer Behaviour<\/strong><\/span><\/a><br \/>\nMauro Cavallone<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Cavallone-Marketing.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>The Marketing of Public Services: A New Comparative Analysis of Citizens\u2019 Expectations<\/strong><\/span><\/a><br \/>\nMauro Cavallone<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Chiarini.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Lean Thinking Implementation in The Public Healthcare: Results From Italy<\/strong><\/span><\/a><br \/>\nAndrea Chiarini<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Cosimato-Troisi.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>The Influence of Green Innovation in Logistics Competitiveness and Sustainability. The DHL Case Study<\/strong><\/span><\/a><br \/>\nSilvia Cosimato, Orlando Troisi<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Dettori-Giudici.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Sustainability, Social Networks, and Teaching Offer<\/strong><\/span><\/a><br \/>\nAngela Dettori, Ernestina Giudici<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Douglas.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Students Behaving Badly: The Jaystudent<\/strong><\/span><\/a><br \/>\nJackie Douglas<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Esposito.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Are Ecomuseums and Marketing a Possible Combination?<\/strong><\/span><\/a><br \/>\nAnnamaria Esposito<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Francesconi-Cuel.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>S-Grouper: A Semantic Approach to Increase Quality Performance by Innovating Information Systems in Healthcare Organizations<\/strong><\/span><\/a><br \/>\nAndrea Francesconi, Roberta Cuel<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Grant-Philipp.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>An International Study of the Impact of B2C Logistics Service Quality on Shopper Satisfaction and Loyalty<\/strong><\/span><\/a><br \/>\nDavid B. Grant, Bernd Philipp<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/H\u00f6ber-Pergler-Weitlaner-Grahsl.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Performance Journey Mapping: Evaluation of a Service Performance Assessment Framework<\/strong><\/span><\/a><br \/>\nAngelika H\u00f6ber, Elisabeth Pergler, Doris Weitlaner, Hans-Peter Grahsl<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Iaffaldano-Mariella.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>The Proposal of a Model to Build a Museum Network and its Management in a Systemic Perspective in Apulia<\/strong><\/span><\/a><br \/>\nNicolaia Iaffaldano, Graziella Mariella<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Isaksson-Taylor.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Lean Six Sigma for Cement Processes &#8211; CemLean6S<\/strong><\/span><\/a><br \/>\nRaine Isaksson, Neil Taylor<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Magno-Cassia-Ugolini.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Local vs. Global Social Couponing Sites: A Study of Merchants\u2019 Satisfaction<\/strong><\/span><\/a><br \/>\nFrancesca Magno, Fabio Cassia, Marta Ugolini<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Marino-1.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>New (BtoC) Systemic Marketing and related Emerging Framework: Contents and Theory from Practice and Literature<\/strong><\/span><\/a><br \/>\nAlberto Marino<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Moura-e-Sa-Martins.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Data Quality Requirements for Services of General Interest: The Case of Water Bills<\/strong><\/span><\/a><br \/>\nPatricia Moura e Sa, Rita Martins<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Palumbo-Annarumma.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>The Importance of Being Health Literate: An Organizational Health Literacy Approach<\/strong><\/span><\/a><br \/>\nRocco Palumbo, Carmela Annarumma<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Pencarelli-Gabbianelli.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Intercultural Aspect of Customer Management<\/strong><\/span><\/a><br \/>\nTonino Pencarelli, Linda Gabbianelli<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Pinna-Carrus-Marras.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>The Drug Logistics between Efficiency and Safety for Patients: The Experience of an Italian Region<\/strong><\/span><\/a><br \/>\nRoberta Pinna, Pier Paolo Carrus, Fabiana Marras<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Raanan-1.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>An Innovative Testing System for Improving Testing Quality<\/strong><\/span><\/a><br \/>\nYossi Raanan<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Ru\u017eevi\u010dius-Quality-of-Life.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Quality of Life and of Working Life: Conceptions and Research<\/strong><\/span><\/a><br \/>\nJuozas Ru\u017eevi\u010dius<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Ru\u017eevi\u010dius-quality.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Quality Value Orientations<\/strong><\/span><\/a><br \/>\nJuozas Ru\u017eevi\u010dius<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Serafinas-Vaicekauskaite.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Promoting the Impact of Research for Society: Quality Management of Research for QOL<\/strong><\/span><\/a><br \/>\nDalius Serafinas, Rita Vaicekauskaite<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Su\u00e0rez-Marchante-Mart\u00eds-Alonso.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>A Management Model for Spanish and Latin American Postgraduate Services<\/strong><\/span><\/a><br \/>\nAlberto A. Su\u00e1rez, Juan Manuel Marchante, Ramiro Mart\u00eds, Javier Alonso<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Pavione-Pezzetti.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Emerging Competitive Strategies in the Luxury Sector: Exploiting the Mass-Market vs Refocusing on the High-End Segment<\/strong><\/span><\/a><br \/>\nEnrica Pavione, Roberta Pezzetti<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/06\/Baccarani.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Is the professor still useful in the age of the Internet?<\/strong><\/span><\/a><br \/>\nClaudio Baccarani<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Proceedings of 17th\u00a0Toulon-Verona Conference on &#8220;Excellence in Services&#8221; Johon Moores University in Liverpool\u00a0 |\u00a0 28-29 August 2014 &nbsp; Index Empowering patients by empowering health care organizations: a comparative study Carmela&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-671","post","type-post","status-publish","format-standard","hentry","category-conference"],"_links":{"self":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/671","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/comments?post=671"}],"version-history":[{"count":12,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/671\/revisions"}],"predecessor-version":[{"id":1165,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/671\/revisions\/1165"}],"wp:attachment":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media?parent=671"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/categories?post=671"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/tags?post=671"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}