{"id":644,"date":"2018-07-29T11:40:49","date_gmt":"2018-07-29T09:40:49","guid":{"rendered":"http:\/\/sites.les.univr.it\/eisic\/?p=644"},"modified":"2018-07-29T12:10:05","modified_gmt":"2018-07-29T10:10:05","slug":"19th-toulon-verona-international-conference-on-excellence-in-services","status":"publish","type":"post","link":"https:\/\/sites.les.univr.it\/eisic\/archives\/644","title":{"rendered":"19th Toulon-Verona Conference"},"content":{"rendered":"<h1><span style=\"color: #d67d19;\"><strong>19th TVC on &#8220;Excellence in Services&#8221;<\/strong><\/span><\/h1>\n<h2><span style=\"color: #346782;\"><strong>September 5-6, 2016 &#8211;\u00a0<\/strong><\/span><span style=\"color: #346782;\"><strong>University of Huelva, Huelva (Spain)<\/strong><\/span><\/h2>\n<p>&nbsp;<\/p>\n<h3><strong><span style=\"color: #d67d19;\">Scope of the Conference<\/span><\/strong><\/h3>\n<div align=\"justify\">\n<div align=\"justify\">\n<p>The 19th\u00a0Toulon-Verona International Conference on \u201cExcellence in Services\u201d taken place at the University of Huelva, Campus El Carmen, Avenida de las Fuerzas Armadas, Huelva (Spain). It welcomed <strong>S. Karapetrovic<\/strong> and <strong>F. Alvarez Caballero<\/strong> as <strong>keynote speakers<\/strong>.<\/p>\n<p>As Excellence and Quality Management have been established as of paramount importance in Higher Education, Health Care, Local Government, Tourism, Banking, Logistics, the Conference looks at the role of Quality\/Excellence, stakeholders, resources, processes, certifications, accreditations and labels, measurement and improvement in such institutions and activities.<\/p>\n<div>Academics, researchers, managers, administrators, support staff in the areas of focus of the Conference.<\/div>\n<div><\/div>\n<\/div>\n<div align=\"justify\"><strong style=\"color: #000000;\">Areas of focus<\/strong><\/div>\n<\/div>\n<ul>\n<li>Education<\/li>\n<li>Health Care<\/li>\n<li>Local Government and public services<\/li>\n<li>Tourism and Leisure<\/li>\n<li>Financial and Banking Services<\/li>\n<li>Transport and logistics<\/li>\n<li>Theory and methodology in services<\/li>\n<li>Cases and experiences in services<\/li>\n<li>Statistics for excellence measurement<\/li>\n<li>Servitization in industry for value creation<\/li>\n<li>Information and communication technology<\/li>\n<li>Professional services<\/li>\n<li>Entrepreneurship, creativity and innovation in services, on the website information.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong><span style=\"color: #d67d19;\">Keynote speakers<\/span><\/strong><\/h3>\n<p><span lang=\"EN-US\"><span style=\"color: #346782;\"><strong>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-653\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/stanislav-karapetrovic-240x300.jpg\" alt=\"\" width=\"120\" height=\"150\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/stanislav-karapetrovic-240x300.jpg 240w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/stanislav-karapetrovic.jpg 640w\" sizes=\"auto, (max-width: 120px) 100vw, 120px\" \/><br \/>\n<\/strong><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.kau.se\/personal\/bo-edvardsson\" target=\"_blank\" rel=\"noopener\"><span lang=\"EN-US\"><span style=\"color: #346782;\"><strong>Prof. Stanislav Karapetrovic<\/strong><\/span><\/span><\/a><\/p>\n<p><span lang=\"EN-US\">University of Alberta<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-652\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Caballero.jpg-250x300.png\" alt=\"\" width=\"125\" height=\"150\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.congresointeligenciaturistica.com\/ponentes-inteligencia-turistica\/francisco-alvarez-cabellero\/\" target=\"_blank\" rel=\"noopener\"><span lang=\"EN-US\"><span style=\"color: #346782;\"><strong>Francisco \u00c1lvarez Cabellero<\/strong><\/span><\/span><\/a><\/p>\n<p>Corporacion Tecnologica de Andalucia<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #d67d19;\"><strong>Publication opportunities and awards<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">All submitted papers will be published with an <strong>ISBN number<\/strong> in\u00a0the <strong>Conference Proceedings Book<\/strong>, freely available on the\u00a0Conference website.<\/span><\/p>\n<p><span style=\"color: #000000;\">Each paper will also be singularly\u00a0indexed in <strong>Google Scholar<\/strong>.<\/span><\/p>\n<p><span style=\"color: #000000;\">After the Conference, the Scientific Committee will\u00a0select the best papers, including PhD papers with the\u00a0opportunity of publication in the cooperating journals:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-427\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/TQM-Journal-225x300.jpg\" alt=\"\" width=\"113\" height=\"150\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/TQM-Journal-225x300.jpg 225w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/TQM-Journal.jpg 300w\" sizes=\"auto, (max-width: 113px) 100vw, 113px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><em><span style=\"color: #346782;\"><strong>The TQM Journal<\/strong><\/span><\/em>\u00a0<span style=\"color: #000000;\">of the Emerald Group<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-429\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Sinergie-cover2-213x300.jpg\" alt=\"\" width=\"113\" height=\"159\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Sinergie-cover2-213x300.jpg 213w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Sinergie-cover2.jpg 300w\" sizes=\"auto, (max-width: 113px) 100vw, 113px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><em><strong><span style=\"color: #346782;\">Sinergie Italian Journal of Management<\/span><\/strong><\/em><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3><strong><span style=\"color: #d67d19;\">Submission<\/span><\/strong><\/h3>\n<p><span style=\"color: #000000;\">Participants who wish to present their research at the Conference are welcome to send\u00a0an<\/span> <strong><span style=\"color: #346782;\">abstract<\/span> <\/strong><span style=\"color: #000000;\">in word format (.doc or .docx) of no more than 200 words according to the\u00a0<\/span><span style=\"color: #346782;\"><strong>format Emerald<\/strong><\/span><span style=\"color: #000000;\">. Abstracts should be sent\u00a0by e-mail by<\/span> <span style=\"color: #346782;\"><strong><em><span style=\"color: #346782;\">April 30, 2016<\/span>\u00a0<\/em><\/strong><\/span><span style=\"color: #000000;\">at the latest to:<\/span> <span style=\"color: #346782;\"><em>jma.martin@wanadoo.fr<\/em><\/span><span style=\"color: #000000;\">.\u00a0All abstracts will be acknowledged and authors will be notified of the reviewers\u2019\u00a0comments.<\/span><\/p>\n<p><strong><span style=\"color: #346782;\">Papers<\/span> <\/strong><span style=\"color: #000000;\">have to follow the<\/span> <strong><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Paper-format.pdf\">guidelines<\/a><\/span><\/strong><span style=\"color: #000000;\">. The deadline for full paper submission is<\/span> <span style=\"color: #346782;\"><em><strong>June 30, 2016<\/strong><\/em><\/span>.<\/p>\n<p><span style=\"color: #000000;\">Every author (or where there are multiple authors, at least one\u00a0author) must present their paper during the parallel sessions of the\u00a0Conference. Failure to do so will result in the paper\u2019s exclusion from\u00a0the Conference Proceedings Book.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #d67d19;\"><strong>Conference venue<\/strong><\/span><\/h3>\n<div align=\"justify\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-657 alignright\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Casa-Colon-Huelva.png\" alt=\"\" width=\"216\" height=\"144\" \/><\/div>\n<div align=\"justify\"><\/div>\n<div align=\"justify\">The conference taken place at the <strong><span style=\"color: #346782;\">University of Huelva<\/span><\/strong>, Campus El Carmen, Avenida de las Fuerzas Armadas, Huelva.<\/div>\n<div align=\"justify\">The Gala Dinner taken place at <span style=\"color: #346782;\"><strong>Casa Colon<\/strong><\/span> in Huelva on Monday 5 September at 9.00 PM.<\/div>\n<div align=\"justify\"><\/div>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #d67d19;\"><strong>Costs and registration<\/strong><\/span><\/h3>\n<p align=\"justify\">The delegate fee is 300\u20ac (150\u20ac for Master\/PhD Students and University of Huelva affiliates), covering access to all daytime conference sessions, conference proceedings, lunches, refreshments, gala dinner (Surcharge of 50 \u20ac if payment after 30 June 2016). Free for session attendants without materials and catering services.<\/p>\n<p><span style=\"color: #000000;\">Fee payable in Euro (or equivalent in another currency) by cheque or bank transfer to:<\/span><br \/>\n<span style=\"color: #346782;\"><strong>ESOE<\/strong> <\/span><span style=\"color: #000000;\">(European Society for Organizational Excellence)<\/span><br \/>\n<span style=\"color: #000000;\">Bank: CREDIT AGRICOLE, La Garde, Var, France<\/span><br \/>\n<span style=\"color: #000000;\">Account (IBAN): FR76 1910 6000 0843 5028 0198 931<\/span><br \/>\n<span style=\"color: #000000;\">BANK IDENTIFIER CODE\/SWIFT: AGRIFRPP891<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #d67d19;\"><strong>Transportation<\/strong><\/span><\/h3>\n<p>The venue can be reached through Seville International Airport and Faro International Airport (Portugal) and Huelva Railway Station.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong><span style=\"color: #d67d19;\">The Scientific Committee<\/span><\/strong><\/h3>\n<p><span style=\"color: #000000;\"><strong>Claudio Baccarani<\/strong>\u00a0&#8211; Verona University (Italy)<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Alan Brown<\/strong> &#8211; Edith Cowan University (Australia)<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Amnon Caspi<\/strong> &#8211; Bar-Ilan University (Israel)<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Michele Cano<\/strong> &#8211; University of West of Scotland (UK)<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Alex Douglas<\/strong> &#8211; The TQM Journal<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Esteban Fernandez Rico <\/strong>&#8211; Oviedo (Spain)<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Jacques Martin &#8211; <\/strong>Toulon University (France)<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong><span style=\"color: #d67d19;\">Contact information<\/span><\/strong><\/h3>\n<p><span style=\"color: #000000;\">Jacques Martin, ESOE, 30 Impasse Fleurie, 83130 La Garde, France<\/span><br \/>\n<span style=\"color: #000000;\">+33 608 63 49 97 jma.martin@wanadoo.fr<\/span><\/p>\n<p>&nbsp;<\/p>\n<h5><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/19-programme.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-121 alignleft\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf.png\" alt=\"\" width=\"40\" height=\"40\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf.png 250w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-150x150.png 150w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-170x170.png 170w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-60x60.png 60w\" sizes=\"auto, (max-width: 40px) 100vw, 40px\" \/><\/a><span style=\"color: #346782;\"><strong><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/19-programme.pdf\" target=\"_blank\" rel=\"noopener\">Final programme<\/a><\/strong><\/span><\/h5>\n<p>&nbsp;<\/p>\n<h5 style=\"text-align: left;\"><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/call_final-19TVC.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-121\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-150x150.png\" alt=\"\" width=\"40\" height=\"40\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-150x150.png 150w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-170x170.png 170w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-60x60.png 60w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf.png 250w\" sizes=\"auto, (max-width: 40px) 100vw, 40px\" \/><\/a><span style=\"color: #346782;\"><strong><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/call_final-19TVC.pdf\" target=\"_blank\" rel=\"noopener\">Call for papers<\/a><\/strong><\/span><\/h5>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><em>\u00a0<\/em><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-641 size-medium\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Image-19TVC2-300x196.jpg\" alt=\"\" width=\"300\" height=\"196\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Image-19TVC2-300x196.jpg 300w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Image-19TVC2.jpg 550w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\u00a0\u00a0<em><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-642\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Image-19TVC3-300x200.jpg\" alt=\"\" width=\"294\" height=\"196\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Image-19TVC3-300x200.jpg 300w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Image-19TVC3.jpg 550w\" sizes=\"auto, (max-width: 294px) 100vw, 294px\" \/><\/em><\/p>\n<p><em><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-640 size-medium\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Image-19TVC-300x159.jpg\" alt=\"\" width=\"300\" height=\"159\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Image-19TVC-300x159.jpg 300w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Image-19TVC.jpg 680w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>19th TVC on &#8220;Excellence in Services&#8221; September 5-6, 2016 &#8211;\u00a0University of Huelva, Huelva (Spain) &nbsp; Scope of the Conference The 19th\u00a0Toulon-Verona International Conference on \u201cExcellence in Services\u201d taken place at&hellip;<\/p>\n","protected":false},"author":3,"featured_media":437,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-644","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conference"],"_links":{"self":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/comments?post=644"}],"version-history":[{"count":17,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/644\/revisions"}],"predecessor-version":[{"id":670,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/644\/revisions\/670"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media\/437"}],"wp:attachment":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media?parent=644"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/categories?post=644"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/tags?post=644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}