{"id":583,"date":"2018-07-24T23:36:35","date_gmt":"2018-07-24T21:36:35","guid":{"rendered":"http:\/\/sites.les.univr.it\/eisic\/?p=583"},"modified":"2018-07-29T17:50:38","modified_gmt":"2018-07-29T15:50:38","slug":"19th-tvc-huelva","status":"publish","type":"post","link":"https:\/\/sites.les.univr.it\/eisic\/archives\/583","title":{"rendered":"19th TVC (Huelva 2016)"},"content":{"rendered":"<h1><strong><span style=\"color: #d67d19;\">Proceedings of 19<sup>th<\/sup>\u00a0Toulon-Verona Conference on &#8220;Excellence in Services&#8221;<\/span><\/strong><\/h1>\n<h3><strong><span style=\"color: #d67d19;\">University of Huelva<\/span><\/strong><strong><span style=\"color: #d67d19;\">\u00a0 |\u00a0\u00a0<\/span><\/strong><strong style=\"font-size: 16px;\"><span style=\"color: #d67d19;\">5-6 September 2016<\/span><\/strong><\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/index-TVC-2016.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Index<\/strong><\/span><\/a><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Annarumma-Palumbo-Cavallone.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Empowering patients by empowering health care organizations: a comparative study<\/strong><\/span><\/a><br \/>\n<em>Carmela Annarumma, Rocco Palumbo, Mauro Cavallone<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Baccarani-Mascherpa-Rossato.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Building active student participation in higher education<\/strong><\/span><\/a><br \/>\n<em>Claudio Baccarani, Vittorio Mascherpa, Chiara Rossato<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Baccarani-Tucker.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Some current effects of mobile communication technologies on university-level education<\/strong><\/span><\/a><br \/>\n<em>Claudio Baccarani, Walter Tucker<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Baldassarre-Ricciardi-Campo.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Business process management to manage clinical risk: a case study in the healthcare sector<\/strong><\/span><\/a><br \/>\n<em>Fabrizio Baldassarre, Francesca Ricciardi, Raffaele Campo<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Baratta-Ugolini-Cassia.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Why should hotels turn green? Exploring emergent sustainable behaviors on lake Garda<\/strong><\/span><\/a><br \/>\n<em>Rossella Baratta, Marta Maria Ugolini, Fabio Cassia<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Barjaktarovic-Rakocevic-Benkovic-Milosevic.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Cooperation and strategy in higher education: evidence from Serbia<\/strong><\/span><\/a><br \/>\n<em>Sladjana Barjaktarovic Rakocevic, Sladjana Benkovic, Nela Milosevic<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Barone-Anderson-Namonet-Cano.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>A review of service quality from the last three decades: reflections from the UK and Italian Higher Education sectors<\/strong><\/span><\/a><br \/>\n<em>Emilia Barone, Nina Anderson, Mercy Namonet, Michele Cano<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Cano-Moyes-Kobi.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>A framework for implementing lean operations management in the higher education sector<\/strong><\/span><\/a><br \/>\n<em>Michele Cano, David Moyes, Abdessamad Kobi<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Cavallone-Freidank-Bowen-Ubiali.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>An Italian perspective of \u201cDieselgate\u201d related to Volkswagen\u2019s brand image<\/strong><\/span><\/a><br \/>\n<em>Mauro Cavallone, Jan Freidank, Melanie Bowen, Enrico Ubiali<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Chiarini-Forte.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Excellence in Notary Services through ISO 9001 certification: an investigation from Italy<\/strong><\/span><\/a><br \/>\n<em>Andrea Chiarini, Alberto Forte<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Ciappei-Laudano-Zollo-Rialti.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Evaluating the quality of entrepreneurial education analysing its ability to increase entrepreneurial attitude and intent of students<\/strong><\/span><\/a><br \/>\n<em>Cristiano Ciappei, Maria Carmen Laudano, Lamberto Zollo, Riccardo Rialti<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Ciasullo-Cosimato-Storlazzi-Douglas.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Health care ecosystem: some evidence from the International Consortium for Health Outcomes Measurement (ICHOM)<\/strong><\/span><\/a><br \/>\n<em>Maria Vincenza Ciasullo, Silvia Cosimato, Alessandra Storlazzi, Alex Douglas<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Cuomo-Tortora-Mazzuchelli-Festa-Di-Gregorio-Metallo.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Effects of corporate ethical practices on financial performance in the Italian banking services listed companies<\/strong><\/span><\/a><br \/>\n<em>Maria Teresa Cuomo, Debora Tortora, Alice Mazzucchelli, Giuseppe Festa, Angelo Di Gregorio, Gerardino Metallo<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Dmitrovi\u0107-Radovanovi\u0107-\u017darki\u0107-Joksimovi\u0107.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Intellectual capital in function of increasing efficiency of business in organization<\/strong><\/span><\/a><br \/>\n<em>Veljko Dmitrovi\u0107, Nikola Radovanovi\u0107, Nevenka \u017darki\u0107-Joksimovi\u0107<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Giaretta-Castellani-Garofalo.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Improving the quality of information exchange among top managers<\/strong><\/span><\/a><br \/>\n<em>Elena Giaretta, Paola Castellani, Alessandro Garofalo<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Hoeborn-education.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Education and Organic Pilot Farms<\/strong><\/span><\/a><br \/>\n<em>Gabriele Hoeborn<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Hoeborn-serious-games.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Serious Games in Engineering Higher Education<\/strong><\/span><\/a><br \/>\n<em>Gabriele Hoeborn<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Isaksson-Douglas-Douglas.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Quality Management \u2013 If Japan can, why can\u2019t Africa?<\/strong><\/span><\/a><br \/>\n<em>Raine Isaksson, Alex Douglas, Jackie Douglas<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Kern-Refflinghaus.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Process optimization in manual assembly by software-based identification of quality-critical work steps<\/strong><\/span><\/a><br \/>\n<em>Christian Kern, Robert Refflinghaus<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Lindskog-Brege-Senejko-Los.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Market segmentation for e-marketing based on time &amp; money resources and attitudes towards globalization Comparison between Sweden and Poland<\/strong><\/span><\/a><br \/>\n<em>Helena Lindskog, Staffan Brege, Alicja Senejko, Zbigniew Los<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Magno-De-Boer-Bentoglio.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Sharing economy: comparing users\u2019 and non-users\u2019 perceptions<\/strong><\/span><\/a><br \/>\n<em>Francesca Magno, Marco De Boer, Brian Bentoglio<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Marinkovic-Gatalika-Rakicevic.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>New technologies in commerce and sharing economy<\/strong><\/span><\/a><br \/>\n<em>Sanja Marinkovic, Branislava Gatalica, Jovana Rakicevic<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Marino.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Disruptive approaches to sustain value and performance in services\u2019 relevant firms<\/strong><\/span><\/a><br \/>\n<em>Alberto Marino<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Mazzola.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Sinergy and leisure in Sicily<\/strong><\/span><\/a><br \/>\n<em>Maria Giuseppina Mazzola<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Moura-e-S\u00e1-Louren\u00e7o-Papadimitriou.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>How is transparency being regarded in education management literature?<\/strong><\/span><\/a><br \/>\n<em>Patr\u00edcia Moura e S\u00e1, Rui Pedro Louren\u00e7o, Antigoni Papadimitriou<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Muir-Cano-Terry.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>A tool application model for Root Cause Analysis<\/strong><\/span><\/a><br \/>\n<em>Iain Muir, Michele Cano, Alan Terry<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Nguyen-Martin.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Implementing Green Supply Chain Management for agro-industries in emerging countries: The case of Thanh Hoa Luong bamboo sector<\/strong><\/span><\/a><br \/>\n<em>Ngoc Dung Nguyen, Jacques Martin<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Pinna-Carrus-Musso.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Excellence in healthcare: Telemedicine project in an Italian region<\/strong><\/span><\/a><br \/>\n<em>Roberta Pinna, Pier Paolo Carrus, Marta Musso<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Polese-Moretta-Tartaglione-Cavacece.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Patient empowerment for healthcare service quality improvements: a value co-creation view<\/strong><\/span><\/a><br \/>\n<em>Francesco Polese, Andrea Moretta Tartaglione, Ylenia Cavacece<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Quintiliani-Verdi.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Local Italian banks and financial crisis: The immunity from EBA effect<\/strong><\/span><\/a><br \/>\n<em>Andrea Quintiliani, Francesco Verde<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Raanan.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Can higher education transform itself for survival?<\/strong><\/span><\/a><br \/>\n<em>Yossi Raanan<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Saviano-Polese-Caputo-Walletzk\u00fd.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>A T-shaped model for rethinking higher education programs<\/strong><\/span><\/a><br \/>\n<em>Marialuisa Saviano, Francesco Polese, Francesco Caputo, Leonard Walletzk\u00fd<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Simeoni-Dal-Maso.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>The perceived image of en plein air tourism: Evidence from Italy<\/strong><\/span><\/a><br \/>\n<em>Francesca Simeoni, Serena Dal Maso<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Stojanovi\u0107-Slovi\u0107-Toma\u0161evi\u0107-Simeunovi\u0107.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Model for selection of business process improvement methodologies<\/strong><\/span><\/a><br \/>\n<em>Dragana Stojanovi\u0107, Dragoslav Slovi\u0107, Ivan Toma\u0161evi\u0107, Barbara Simeunovi\u0107<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Vallat-Bayart-Bertezene-Martin.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Knowledge Management. An asset for managing change?<\/strong><\/span><\/a><br \/>\n<em>David Vallat, Caroline Bayart, Sandra Bertezene, Jacques Martin<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Vigolo-Brunetti-Bonfanti.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Customer Education Programs: An Investigation in Italian Opera Theatres and Foundations<\/strong><\/span><\/a><br \/>\n<em>Vania Vigolo, Federico Brunetti, Angelo Bonfanti\u00a0<\/em><\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Zayas-Karapetrovic-Mart\u00ednez-Lorente.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>A Study of ISO 9001- and ISO 14001 &#8211; Registered Service Organizations in Murcia<\/strong><\/span><\/a><br \/>\n<em>Alexander Zayas, Stanislav Karapetrovic, Angel R. Mart\u00ednez-Lorente<\/em><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Proceedings of 19th\u00a0Toulon-Verona Conference on &#8220;Excellence in Services&#8221; University of Huelva\u00a0 |\u00a0\u00a05-6 September 2016 &nbsp; Index Empowering patients by empowering health care organizations: a comparative study Carmela Annarumma, Rocco Palumbo,&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-583","post","type-post","status-publish","format-standard","hentry","category-conference"],"_links":{"self":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/583","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/comments?post=583"}],"version-history":[{"count":9,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/583\/revisions"}],"predecessor-version":[{"id":749,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/583\/revisions\/749"}],"wp:attachment":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media?parent=583"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/categories?post=583"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/tags?post=583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}