{"id":58,"date":"2018-07-17T14:00:55","date_gmt":"2018-07-17T12:00:55","guid":{"rendered":"http:\/\/sites.les.univr.it\/eisic\/?p=58"},"modified":"2025-11-12T11:02:04","modified_gmt":"2025-11-12T10:02:04","slug":"best-papers-2","status":"publish","type":"post","link":"https:\/\/sites.les.univr.it\/eisic\/archives\/58","title":{"rendered":"Best Papers"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p class=\"has-luminous-vivid-orange-color has-text-color has-link-color has-medium-font-size wp-elements-0b243347d0d1a706b8474ddb17a8295c\"><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2024\/10\/BEST-PAPER-AWARDS-2008-2023.pdf\">Best Papers 2008-2024<\/a><\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-luminous-vivid-orange-color has-text-color has-link-color has-medium-font-size wp-elements-acf896128ee8298e2d5dcd22e9f05fc4\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-luminous-vivid-orange-color\">27th Excellence in Services International Conference at Bergamo, Italy (2024)<\/mark><\/strong><\/p>\n\n\n\n<p><strong>N. M. Gusmerotti, T. Ianuzzi, F. Testa, H. Meer, M. Frey<\/strong><\/p>\n\n\n\n<p>Exploring Tourist Behaviour Towards the Circular Economy: A Quantitative Analysis<\/p>\n\n\n\n<p><strong>D. Lo Conte<\/strong><\/p>\n\n\n\n<p>Too Small to Fail? Leveraging AI for Early Insolvency Detection in Italian SMEs<\/p>\n\n\n\n<p><strong>A. Scroccaro<\/strong><\/p>\n\n\n\n<p>Challenge-based Learning applied to Open Social Innovation: impacts on social companies<\/p>\n\n\n\n<p><strong>D. Vallat, S. Bertezene, J. Martin<\/strong><\/p>\n\n\n\n<p>Do-it-yourself to adapt: lessons from the COVID-19 crisis<\/p>\n\n\n\n<p><strong>G. Walsh, K.P. Wiedmann, A. Deseniss<\/strong><\/p>\n\n\n\n<p>When Birds of Different Feathers Flock Together in Professional Service Encounters<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-luminous-vivid-orange-color has-text-color has-link-color has-medium-font-size wp-elements-39b4374f019cfd9c24945b2d690f6cae\"><strong>26th Excellence in Services International Conference at Paisley, Scotland (2023)<\/strong><\/p>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color has-link-color wp-elements-e43425c0b260093640529598fdc1820d\"><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2023\/11\/BINCI.pdf\"><strong>Earth Observation and Sustainable Development Goals: A Literature Review<\/strong><\/a><\/p>\n\n\n\n<p>Binci D.<\/p>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color has-link-color wp-elements-5699b22756269ef3324bcf405fa9a987\"><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2023\/11\/DANIAS-KOUKOPOULOS.pdf\"><strong>Artificial Intelligence and Regulation: Total Quality Management for Mental Health Services<\/strong><\/a><\/p>\n\n\n\n<p>Danias N., Koukopoulos A.<\/p>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color has-link-color wp-elements-ee274b470f4104ca045b1f3f5e966f68\"><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2023\/11\/ESPOSITO-FISICHELLA.pdf\"><strong>Museum Sustainability: Perspectives from Generation Z<\/strong><\/a><\/p>\n\n\n\n<p>Esposito A., Fisichella C.<\/p>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color has-link-color wp-elements-4916acee986c0a807fec9c7a2207ff4c\"><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2023\/11\/LEBEC.pdf\"><strong>Approaches to quality for third sector organisations delivering social care in Scotland<\/strong><\/a><\/p>\n\n\n\n<p>Lebec L.<\/p>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color has-link-color wp-elements-439cdffb7d30a09d4d711653d08623b9\"><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2023\/11\/ROSVALL.pdf\"><strong>Process Mapping for relevance: Revisiting the sustainability opportunity study<\/strong><\/a><\/p>\n\n\n\n<p>Rosvall M.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-luminous-vivid-orange-color has-text-color has-link-color wp-elements-b8f639b34a71e0ca9ff76fff29fa65c4\" style=\"font-size:20px\"><strong>25th Excellence in Services International Conference at Uppsala, Sweden (2022)<\/strong><\/p>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color has-link-color wp-elements-12054cedcd4cd9d4d284895c0e69a7cb\"><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Masili-Cerruti-Binco-Giraldi.pdf\">Agile Distributed Teams: The combination of Agile and Distributed approaches<\/a><\/strong><\/p>\n\n\n\n<p>Masili G., Cerruti C., Binci D., Giraldi L.<\/p>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color has-link-color wp-elements-1accca340e3e9a03f272792ad44284fd\"><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Papaioannou-Balaska-Yfantidou-Korionos.pdf\"><strong>The Impact of Organizational Culture on Organizational Commitment and Innovation: Evidence from Sport Enterprises<\/strong><\/a><\/p>\n\n\n\n<p>Papaioannou A., Balaska P., Yfantidou G., Koronios K.<\/p>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color has-link-color wp-elements-f8a17408b16369c5b14770105940fa9c\"><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Satta-Vitellaro-Njikatoufon-Risitano.pdf\">Strategies of Port Managing Bodies: Empirical Evidence of Stakeholder Prioritisation in Italian Ports<\/a><\/strong><\/p>\n\n\n\n<p>Satta G., Vitellaro F., Njikatoufon A.G., Risitano M.<\/p>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color has-link-color wp-elements-f14a350f9326965599d1d1ee756e466e\"><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Wild-Cano-1.pdf\">Organisational sustainability using Quality Management: A conceptual framework for practitioners<\/a><\/strong><\/p>\n\n\n\n<p>Wild N., Cano M.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n<div id=\"region3wrap\" class=\"xtc-bodygutter\">\n<h3>\u00a0<\/h3>\n<h3 style=\"text-align: left;\"><span style=\"color: #ff9900;\"><strong>\u00a0\u00a0\u00a0\u00a0 24th Excellence in Services International Conference at Salerno, Italy (2021)<\/strong><\/span><\/h3>\n<ul>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/index.php\/isaksson-r-ramanathan-s-rosvall-m-sustainability-opportunity-study-diagnosing\/\"><span style=\"color: #5959ab;\"><strong>Sustainability Opportunity Study-Diagnosing<\/strong><\/span><\/a><\/li>\n<\/ul>\n<p>Isaksson R., Ramanathan S., Rosvall M.<\/p>\n<ul>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/index.php\/ciasullo-m-v-douglas-a-montera-r-doing-business-under-stress-the-role-of-big-data-analytics\/\"><span style=\"color: #5959ab;\"><strong>Doing Business under Stress: the Role of Big Data Analytics<\/strong><\/span><\/a><\/li>\n<\/ul>\n<p>Ciasullo M.V., Douglas A., Montera R.<\/p>\n<ul>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/index.php\/polese-f-megaro-a-carrubbo-l-conceptualizing-service-innovation-archetypes-as-antecedents-of-the-healthcare-service-ecosystem-well-being\/\"><span style=\"color: #5959ab;\"><strong>Conceptualizing service innovation archetypes as antecedents of the healthcare service ecosystem well-being<\/strong><\/span><\/a><\/li>\n<\/ul>\n<p>Polese F., Megaro A., Carrubbo L.<\/p>\n<ul>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/index.php\/binci-d-cerruti-c-massili-g-kazermagi-n-paternoster-c-paragano-c-agile-project-management-and-ambidexterity-a-reconciliation-of-contextual-exploration-and-ex\/\"><span style=\"color: #5959ab;\"><strong>Agile Project Management and ambidexterity &#8211; A reconciliation of contextual exploration and exploitation<\/strong><\/span><\/a><\/li>\n<\/ul>\n<p>Binci D., Cerruti C., Massili G., Kazermagi N., Paternoster C., Paragano C.<\/p>\n<ul>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/index.php\/martin-j-baccarani-c-artificial-intelligence-and-management-dr-jekyll-or-mr-hyde\/\"><span style=\"color: #5959ab;\"><strong>Artificial Intelligence and Management : Dr. Jekyll or Mr. Hyde?<\/strong><\/span><\/a><\/li>\n<\/ul>\n<p>Martin J., Baccarani C.<\/p>\n<h3 style=\"padding-left: 30px;\"><strong><span style=\"color: #d67d19;\">22<\/span><span style=\"color: #d67d19;\"><span lang=\"EN-US\"><sup>nd <\/sup><\/span><\/span><span style=\"color: #d67d19;\">Excellence in Services International Conference at Thessaloniki, Greece (2019)<\/span><\/strong><\/h3>\n<ul>\n<li><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/11\/20-Gianni-Gotzamani-2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Extrovert integrated management systems<\/strong><\/a><\/span><br \/>Gianni M., Gotzamani K.<\/li>\n<li><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/11\/23-Isaksson-Buregyeya-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Describing building sustainability innovation potential \u2013 Block making in Tanzania and Uganda<\/strong><\/a><\/span><br \/>Isaksson R., Buregyeya A.<\/li>\n<li><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/11\/26-Magno-Cassia-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Domestic vs. foreign consumer attitudes toward global retail brands: the case of Starbucks in the US and Italy<\/strong><\/a><\/span><br \/>Magno F, Cassia F.<\/li>\n<li><span style=\"color: #346782;\"><strong style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/11\/32-Psomas-Keramida-Bouranta-Koemtzi-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Investigating service quality in Greek Citizens Service Centers<\/a><\/strong><\/span><br \/>Psomas E., Keramida T., Bouranta N., Koemtzi M.<\/li>\n<li><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/11\/41-Vallat-Bertezene-Martin-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Questioning the validity of the knowledge produced in management sciences: The case of the elaboration of a &#8216;digital strategy&#8217; in a group of sanitary, social and medico-social sector<\/strong><\/a><\/span><br \/>Vallat D., Bertezene S., Martin J.<\/li>\n<\/ul>\n<h3 style=\"padding-left: 30px;\"><strong><span style=\"color: #d67d19;\">21<\/span><span style=\"color: #d67d19;\"><span lang=\"EN-US\"><sup>th\u00a0<\/sup><\/span><\/span><span style=\"color: #d67d19;\">Excellence in Services International Conference at Paris, France (2018)<\/span><\/strong><\/h3>\n<ul>\n<li><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/11\/10-Cavallone-Palumbo.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u201cTurn\u00e0 a \u2018Ndom\u00e0\u201d when public service co-production meets territorial identity<\/strong><\/a><\/span><br \/>Cavallone M., Palumbo R.<\/li>\n<li><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/11\/23-Formisano-Cavacece-Moretta-Fedele.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Investigating the links between the use of Internet, value co-creation and customer satisfaction in the banking sector<\/strong><\/a><\/span><br \/>Formisano V., Cavacece Y., Moretta Tartaglione A., Fedele\u00a0 M.<\/li>\n<li><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/11\/25-Hartzl-Knefz-Reichman-Pergler-Jungwirth.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>E-Service pricing: State-of-the-art analysis and requirements mapping<\/strong><\/a><\/span><br \/>Hatzl S., Knefz-Reichmann A., Pergler E., Jungwirth G.<\/li>\n<li><span style=\"color: #346782;\"><strong style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/11\/33-Manna-Adinolfi-Calzone-Palumbo.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Bullied and bounced: an investigation of school bullying aftermaths among pupils with migrant background<\/a><\/strong><\/span><br \/>Manna R., Adinolfi P., Calzone S., Palumbo R.<\/li>\n<li><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/11\/40-Navarro-Cronemyr-and-Huge-Brodin.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>How to implement green logistics using improvement processes for increasing environmental initiatives in freight transport companies<\/strong><\/a><\/span><br \/>Navarro P., Cronemyr P., Huge-Brodin M.<\/li>\n<\/ul>\n<\/div>\n<hr \/>\n<div id=\"region3wrap\" class=\"xtc-bodygutter\">\n<div id=\"region3pad\" class=\"xtc-wrapperpad\">\n<div id=\"region3\" class=\"row-fluid xtc-wrapper r3spacer\">\n<div class=\"span9\">\n<div id=\"component\" class=\"r3spacer_top\">\n<div class=\"item-page\">\n<h3 style=\"padding-left: 30px;\"><strong><span style=\"color: #d67d19;\">20<\/span><span style=\"color: #d67d19;\"><span lang=\"EN-US\"><sup>th\u00a0<\/sup><\/span><\/span><span style=\"color: #d67d19;\">Excellence in Services International Conference at Verona, Italy (2017)<\/span><\/strong><\/h3>\n<ul>\n<li class=\"article_text\"><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/20-EISIC-Baratta-Cassia-Vigolo-Ugolini.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>City Image: Comparing residents&#8217; and tourists&#8217; perceived image of Verona<\/strong><\/a><\/span><br \/>Baratta R., Cassia F., Vigolo V., Ugolini M.<\/li>\n<li class=\"article_text\"><strong><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/20-EISIC-Galeone-Sebastiani.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Transformative Service Research in the hospitality industry: The case of the \u201cAlbergo Diffuso\u201d<\/a><\/span><\/strong><br \/>Galeone A., Sebastiani R.<\/li>\n<li class=\"article_text\"><strong><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/20-EISIC-Ieva-Ziliani.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">The interplay between customer experience and customer loyalty: Which touchpoints matter?<\/a><\/span><\/strong><br \/>Ieva M., Ziliani C.<\/li>\n<li class=\"article_text\"><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/20-EISIC-Paiola.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Digitalization and servitization: opportunities and challenges for Italian SMES<\/strong><\/a><\/span><br \/>Paiola M.<\/li>\n<li class=\"article_text\"><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/20-EISIC-Palumbo-Annarumma-Musella-Adinolfi.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Realizing excellence in health care: the relationship between health literacy, self-efficacy, awareness and health services\u2019 use<\/strong><\/a><\/span><br \/>Palumbo R., Annaruma C., Musella M., Adinolfi P.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p style=\"text-align: left; padding-left: 30px;\"><em><strong><span style=\"color: #ff6600;\"><a href=\"https:\/\/www.emeraldinsight.com\/toc\/tqm\/30\/5\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-427\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/TQM-Journal-225x300.jpg\" alt=\"\" width=\"75\" height=\"100\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/TQM-Journal-225x300.jpg 225w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/TQM-Journal.jpg 300w\" sizes=\"auto, (max-width: 75px) 100vw, 75px\" \/><\/a><a style=\"color: #ff6600;\" href=\"https:\/\/www.emeraldinsight.com\/toc\/tqm\/30\/5\">SPECIAL ISSUE on The TQM Journal<\/a><\/span><\/strong><\/em><\/p>\n<p style=\"padding-left: 30px;\"><strong>free access<\/strong> (until 22 September 2018)<\/p>\n<div id=\"region3wrap\" class=\"xtc-bodygutter\">\n<div id=\"region3pad\" class=\"xtc-wrapperpad\">\n<div id=\"region3\" class=\"row-fluid xtc-wrapper r3spacer\">\n<div class=\"span9\">\n<div id=\"component\" class=\"r3spacer_top\">\n<div class=\"item-page\"><hr \/>\n<h3><strong><span style=\"color: #d67d19;\">19<\/span><span style=\"color: #d67d19;\"><span lang=\"EN-US\"><sup>th\u00a0<\/sup><\/span><\/span><span style=\"color: #d67d19;\">Toulon-Verona Conference &#8220;Excellence in Services&#8221; at Huelva, Spain (2016)<\/span><\/strong><\/h3>\n<ul>\n<li class=\"article_text\"><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/www.toulonveronaconf.eu\/papers\/index.php\/tvc\/article\/view\/397\"><strong>Empowering patients by empowering health care organizations: a comparative study<\/strong><\/a><\/span><br \/>Annaruma C., Palumbo R., Cavallone M.<\/li>\n<li class=\"article_text\"><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/www.toulonveronaconf.eu\/papers\/index.php\/tvc\/article\/view\/412\"><strong>Improving the quality of information exchange among top managers<\/strong><\/a><\/span><br \/>Giaretta E., Castellani P., Garofalo A.<\/li>\n<li class=\"article_text\"><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/www.toulonveronaconf.eu\/papers\/index.php\/tvc\/article\/view\/429\"><strong>A T-shaped model for rethinking higher education programs<\/strong><\/a><\/span><br \/>Saviano M., Polese F., Caputo F., Walletzky L.<\/li>\n<li class=\"article_text\"><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/www.toulonveronaconf.eu\/papers\/index.php\/tvc\/article\/view\/432\"><strong>Knowledge management: an asset for managing change?<\/strong><\/a><\/span><br \/>Vallat D., Bayart C., Bertezene S., Martin J.<\/li>\n<\/ul>\n<hr \/>\n<h3><strong><span style=\"color: #d67d19;\">18<span lang=\"EN-US\"><sup>th<\/sup><\/span> Toulon-Verona Conference &#8220;Excellence in Services&#8221; at Palermo, Italy (2015)\u00a0<\/span><\/strong><\/h3>\n<ul>\n<li><span style=\"color: #346782;\"><strong>Social responsibility in the medical and social sector: the exmaple of France<\/strong><\/span><br \/>Bertezene-Bayart-Vallat-Martin<\/li>\n<li><span style=\"color: #346782;\"><strong>Does social couponing stimulate positive E-word-of-mouth and referrals?<\/strong><\/span><br \/>Cassia-Magno-Ugolini<\/li>\n<li><span style=\"color: #346782;\"><strong>E-tailing as an evolution of the distribution channel in tourism<\/strong><\/span><br \/>Cavallone-Modina<\/li>\n<li><span style=\"color: #346782;\"><strong>Scholarly management journals: Are they relevant for practitioners? Results of a pilot study<\/strong><\/span><br \/>Giaretta-Brunetti-Minozzo-Rossato-Castellani-Baccarani-Bonfanti<\/li>\n<li><span style=\"color: #346782;\"><strong>Towards a perfect learning process. &#8211; Where is Sweden?<\/strong><\/span><br \/>Isaksson-Yamamoto-Garvare<\/li>\n<li><span style=\"color: #346782;\"><strong>Implementing clusters for economic development in emerging economies: the case of Luong Bamboo sector in Thanh Hoa province, Vietnam<\/strong><\/span><br \/>Nguyen Ngoc Dung-Martin<\/li>\n<li><span style=\"color: #346782;\"><strong>How universities institutionalize &#8216;good&#8217; managerial practices? Some evidence from the Italian cultural sector<\/strong><\/span><br \/>Nigro-Ianuzzi-Petracca<\/li>\n<\/ul>\n<hr \/>\n<h3><span style=\"color: #d67d19;\"><strong>17<span lang=\"EN-US\"><sup>th<\/sup><\/span> Toulon-Verona Conference &#8220;Excellence in Services&#8221; at Liverpool, UK (2014)<\/strong><\/span><\/h3>\n<ul>\n<li><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/H\u00f6ber-Pergler-Weitlaner-Grahsl.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Performance journey mapping: Evaluation of a service performance assessment<\/strong><\/a><\/span><br \/>H\u00f6ber A., Pergler E., Weitlaner D., Grashsl H.-P.<\/li>\n<li><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Cassia-Ugolini-Cobelli-Gill.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #346782;\"><strong><span style=\"color: #346782;\">Service-b<\/span>ased vs. Goods-based positioning of the offering: Effects on customer perceived value<\/strong><\/span><\/a><br \/>Cassia F., Ugolini M., Cobelli N., Gill L.<\/li>\n<li><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Grant-Philipp.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>An international study of the impact of B2C logistics service quality on shopper satisfaction and loyalty<\/strong><\/a><\/span><br \/>Grant D.B., Philipp B.<\/li>\n<li><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Magno-Cassia-Ugolini.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Local vs. Global social couponing sites: a study of merchants&#8217; satisfaction<\/strong><\/a><\/span><br \/>Magno F., Cassia F., Ugolini M.<\/li>\n<li><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Cosimato-Troisi.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>The influence of green innovation in logistics competitiveness and sustainability. The DHL case study<\/strong><\/a><\/span><br \/>Cosimato S., Troisi O.<\/li>\n<li><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Pinna-Carrus-Marras.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>The drug logistics between efficiency and safety for patients: The experience of an Italian region<\/strong><\/a><\/span><br \/>Pinna R., Carrus P.P., Marras F.<\/li>\n<li><span style=\"color: #346782;\"><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Bonfanti-Brunetti.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Customer education, evaluation skill and perceived value: A theoretical framework<\/strong><\/a><\/span><br \/>Bonfanti A., Brunetti F.<\/li>\n<\/ul>\n<hr \/>\n<h3><span style=\"color: #d67d19;\"><strong>16<span lang=\"EN-US\"><sup>th<\/sup><\/span> Toulon-Verona Conference &#8220;Excellence in Services&#8221; at Ljubljana, Slovenia (2013)<\/strong><\/span><\/h3>\n<ul>\n<li><span style=\"color: #346782;\"><strong>Serious Games: Leverage for Knowledge Management<\/strong><\/span><br \/>Bayart C., Bertezene S., Martin J., Vallat D.<\/li>\n<li><span style=\"color: #346782;\"><strong>Social Media Marketing in the Wellness Industry<\/strong><\/span><br \/>Lagrosen S., Grund\u00e9n K.<\/li>\n<li><span style=\"color: #346782;\"><strong>Strategic Planning and Benchmarking Perceptions and Concerns from Public and Private Western Balkan Universities<\/strong><\/span><br \/>Papadimitriou A.<\/li>\n<li><span style=\"color: #346782;\"><strong>Efficiency Levels of Public Sector Units &#8211; Empirical Analysis for Local Jurisdictions in Slovenia<\/strong><\/span><br \/>Pevcin P.<\/li>\n<li><span style=\"color: #346782;\"><strong>A 5 Senses Perspective to Quality in Hospitals<\/strong><\/span><br \/>Baccarani C., Ugolini M.<\/li>\n<li><span style=\"color: #346782;\"><strong>Loyalty and Switching Behavior among Corporate Energy Customers: A Study in the Italian Context<\/strong><\/span><br \/>Vigolo V., Cassia F.<\/li>\n<li><span style=\"color: #346782;\"><strong>Service quality kaizen blitz: the road to improving customer satisfaction<\/strong><\/span><br \/>Teehan R., Tucker W.<\/li>\n<\/ul>\n<hr \/>\n<h3><span style=\"color: #d67d19;\"><strong>15<span lang=\"EN-US\"><sup>th<\/sup><\/span> Toulon-Verona Conference &#8220;Excellence in Services&#8221; at Rishon Lezion, Israel (2012)<\/strong><\/span><\/h3>\n<ul>\n<li><span style=\"color: #346782;\"><strong>Services Branding: Is it a Matter of Gender?<\/strong><\/span><br \/>Ugolini M., Cassia F., Vigolo V.<\/li>\n<li><span style=\"color: #346782;\"><strong>Optimising the pathway for an organisational change management program<\/strong><\/span><br \/>Cocks G.<\/li>\n<li><span style=\"color: #346782;\"><strong>The last minute market model: An innovative service of efficient assortment management in a sustainability perspective<\/strong><\/span><br \/>Bonfanti A., Brunetti F., Castellani P.<\/li>\n<li><span style=\"color: #346782;\"><strong>Improving the quality of services at the University of Oviedo<\/strong><\/span><br \/>Su\u00e1rez A.A., Alba\u00f1il P., Alonso J., Mart\u00eds R., Catal\u00e1n C., Pascual M.G.<\/li>\n<\/ul>\n<hr \/>\n<h3><span style=\"color: #d67d19;\"><strong>14<span lang=\"EN-US\"><sup>th<\/sup><\/span> Toulon-Verona (ICQSS) Conference &#8220;Excellence in Services&#8221; at Alicante, Spain (2011)<\/strong><\/span><\/h3>\n<ul>\n<li><span style=\"color: #346782;\"><strong>The creation of sustainable value in SMEs: a case study<\/strong><\/span><br \/>Ciasullo M, Troisi O.<\/li>\n<li><span style=\"color: #346782;\"><strong>Co-Innovation in Creative Intensive Business Services: The Role of Clients in Advertising Agencies&#8217; Innovation Processes<\/strong><\/span><br \/>Masiello B., Marasco A., Izzo F.<\/li>\n<li><span style=\"color: #346782;\"><strong>Schools Self-Assessment: A Study on the Levels of Stakeholders&#8217; Involvement in the Process<\/strong><\/span><br \/>Moura e S\u00e1 P., Maia I.<\/li>\n<li><span style=\"color: #346782;\"><strong>Tourism Enterprises and Sustainable Tourism: Empirical Evidence from the Province of Pesaro Urbino<\/strong><\/span><br \/>Splendiani S., Pencarelli T., Dini M.<\/li>\n<li><span style=\"color: #346782;\"><strong>Teaching Innovation Projects Associated with the Introduction of the new Information Technologies (ICTS) Improve Expected Educational Results: The Case of Engineering Studies at the University of Oviedo<\/strong><\/span><br \/>Su\u00e1rez A., Pascual M., Alonso J., Fuentes R., Catal\u00e1n C., Mart\u00eds R.<\/li>\n<li><span style=\"color: #346782;\"><strong>Approaches for Reducing Medical Errors and Increasing Patient Safety: TRM, Quality and 5QS Method<\/strong><\/span><br \/>Zineldin M., Zineldin J., Vasicheva V.<\/li>\n<\/ul>\n<hr \/>\n<h3><span style=\"color: #d67d19;\"><strong>13<span lang=\"EN-US\"><sup>th<\/sup><\/span> Toulon-Verona (ICQSS) Conference &#8220;Excellence in Services&#8221; at Coimbra, Portugal (2010)<\/strong><\/span><\/h3>\n<ul>\n<li><span style=\"color: #346782;\"><strong>Which Quality for System Competitiveness? The &#8220;Long-Tail&#8221; Touristic Service Case<\/strong><\/span><br \/>Pilotti L., Tedeschi-Toschi A., Apa R.<\/li>\n<li><span style=\"color: #346782;\"><strong>From Industrial Museums to Cultural Industry. An Empirical Exploration of how this Heritage is being Safeguarded by the Members of Museimpresa<\/strong><\/span><br \/>Castellani P., Rossato C., Ciarmela L.<\/li>\n<li><span style=\"color: #346782;\"><strong>Alliances and Groupings in the Local Public Transportation Sector: A Preliminary Survey of Strategic Motivations<\/strong><\/span><br \/>Danovi A., Karletsos D.<\/li>\n<li><span style=\"color: #346782;\"><strong>Board Compensation in the Italian Public Utilities<\/strong><\/span><br \/>Menozzi A., Erbetta F., Fraquelli G.<\/li>\n<li><span style=\"color: #346782;\"><strong>Distances in Public Administrators&#8217; and Elected Officials&#8217; Perspectives on Services Quality: Exploring the Implications for Citizens&#8217; Role in Quality Improvement Processes<\/strong><\/span><br \/>Cassia Fabio, Magno F.<\/li>\n<\/ul>\n<hr \/>\n<h3><span style=\"color: #d67d19;\"><strong>12<span lang=\"EN-US\"><sup>th<\/sup><\/span> Toulon-Verona (ICQSS) Conference &#8220;Excellence in Services&#8221; at Verona, Italy (2009)<\/strong><\/span><\/h3>\n<ul>\n<li><span style=\"color: #346782;\"><strong>A Set of Statistical Techniques to Implement Continuous Improvement: Outcomes of a Citizen&#8217;s Satisfaction Survey<\/strong><\/span><br \/>Cappelli L., Guglielmetti R., Mattia G., Merli R., Renzi M.F.<\/li>\n<li><span style=\"color: #346782;\"><strong>Emerging Concepts for Implementing Strategy<\/strong><\/span><br \/>Cocks G.<\/li>\n<li><span style=\"color: #346782;\"><strong>Market Orientation and Adoption of Quality Management Tools in Greek Universities<\/strong><\/span><br \/>Papadimitriou A., Westerheijden D.<\/li>\n<li><span style=\"color: #346782;\"><strong>New Enterprise Models: Trial Runs of &#8220;Capitalism with a Human Face&#8221;<\/strong><\/span><br \/>Brunetti F.<\/li>\n<\/ul>\n<hr \/>\n<h3><span style=\"color: #d67d19;\"><strong>11<span lang=\"EN-US\"><sup>th<\/sup><\/span> Toulon-Verona Conference &#8220;Excellence in Services&#8221; at Florence, Italy (2008)<\/strong><\/span><\/h3>\n<ul>\n<li><span style=\"color: #346782;\"><strong>The Application of Quality Function Deployment in Service Quality Management<\/strong><\/span><br \/>Andronikidis A., Georgiou A.C., Gotzamani K., Kamvisi K.<\/li>\n<li><span style=\"color: #346782;\"><strong>Process Improvement Measures in Social Area Organizations: A Study in Institutions for Elderly: Survey Preliminary Results<\/strong><\/span><br \/>Antunes G., Pires A., Machado V.<\/li>\n<li><span style=\"color: #346782;\"><strong>Mastering Performance through Quality and Networking: The Example of French Social and Medical Establishments<\/strong><\/span><br \/>Bertezene S., Martin J.<\/li>\n<li><span style=\"color: #346782;\"><strong>Comparing Critical Incident Technique and Survey Questionnaires as a Means of Collecting Student Feedback<\/strong><\/span><br \/>Douglas J., McClelland R., Sudbury L., Davies J.<\/li>\n<li><span style=\"color: #346782;\"><strong>Organisational Culture, Job Satisfaction and Higher Education Service Quality: The Case of Technological Educational Institute of Larissa<\/strong><\/span><br \/>Trivellas P., Dargenidou D.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Best Papers 2008-2024 27th Excellence in Services International Conference at Bergamo, Italy (2024) N. M. Gusmerotti, T. Ianuzzi, F. Testa, H. Meer, M. Frey Exploring Tourist Behaviour Towards the Circular&hellip;<\/p>\n","protected":false},"author":1,"featured_media":437,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-58","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conference"],"_links":{"self":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/58","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/comments?post=58"}],"version-history":[{"count":65,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/58\/revisions"}],"predecessor-version":[{"id":3289,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/58\/revisions\/3289"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media\/437"}],"wp:attachment":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media?parent=58"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/categories?post=58"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/tags?post=58"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}