{"id":55,"date":"2018-07-17T13:59:56","date_gmt":"2018-07-17T11:59:56","guid":{"rendered":"http:\/\/sites.les.univr.it\/eisic\/?p=55"},"modified":"2018-09-15T11:00:21","modified_gmt":"2018-09-15T09:00:21","slug":"conference-proceedings-2","status":"publish","type":"post","link":"https:\/\/sites.les.univr.it\/eisic\/archives\/55","title":{"rendered":"Conference Proceedings"},"content":{"rendered":"
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20th\u00a0<\/sup>Excellence in Services International Conference <\/strong><\/span><\/h3>\n

2017 – University of Verona<\/strong><\/span><\/h4>\n

The 20th<\/sup>\u00a0Excellence in Services International Conference (formerly Toulon-Verona Conference) was hosted by the University of Verona (Italy).\u00a0The conference included plenary sessions with the two following keynote speakers:\u00a0Bosse Edvardsson<\/strong>, Karlstad University (Sweden) about \u201cA service-dominant logic lens on Innovation\u201d, and\u00a0Paolo Braguzzi<\/strong>, CEO of Davines limited company about \u201cFraming service innovation: the case of a loyalty program\u201d.\u00a0Conference proceedings include 62 papers concerning the 11 following areas of focus:\u00a0banking,\u00a0consumer-customer behavior,\u00a0health care,\u00a0higher education,\u00a0logistics,\u00a0public service,\u00a0quality and e-services,\u00a0quality and SMEs,\u00a0sport,\u00a0theory and methodology,\u00a0tourism.<\/span><\/p>\n<\/div>\n

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19th<\/sup>\u00a0Toulon-Verona Conference “Excellence in Services”<\/span><\/strong><\/h3>\n

2016 – University of Huelva<\/strong><\/span><\/h4>\n
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The 19th<\/sup>\u00a0Toulon-Verona International Conference on \u201cExcellence in Services\u201d will take place at the University of Huelva, Campus El Carmen, Avenida de las Fuerzas Armadas, Huelva (Spain). It will welcome S. Karapetrovic<\/strong> and F. Alvarez Caballero<\/strong> as keynote speakers. As Excellence and Quality Management have been established as of paramount importance in Higher Education, Health Care, Local Government, Tourism, Banking, Logistics, the Conference looks at the role of Quality\/Excellence, stakeholders, resources, processes, certifications, accreditations and labels, measurement and improvement in such institutions and activities.<\/span><\/p>\n

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18th<\/sup>\u00a0Toulon-Verona Conference “Excellence in Services”<\/strong><\/span><\/h3>\n

2015 – CERISDI in Palermo<\/strong><\/span><\/h4>\n
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The 18th<\/sup>\u00a0Toulon-Verona International Conference on \u201cExcellence in Services\u201d will be hosted by the “Ricerche e Studi Direzionali” in collaboration with the University of Palermo, Italy. It will welcome Prof. J. Antony<\/strong>, Heriot Watt, Edinburgh, Scotland and Prof. Alfonso Vargas<\/strong>, University of Huelva, Spain, as keynote speakers. As Quality Management and Excellence have been established as of paramount importance in Higher Education, Health Care, Local Government, Tourism, Banking, Logistics, the Conference looks at the role of Quality\/Excellence, stakeholders, resources, processes, certifications, accreditations and labels, measurement and improvement in such institutions and activities.<\/span><\/div>\n<\/div>\n

\"\"under construction<\/b><\/span><\/p>\n

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17th<\/sup>\u00a0Toulon-Verona Conference “Excellence in Services” <\/span><\/strong><\/h3>\n

2014 – John Moores University in Liverpool<\/strong><\/span><\/h4>\n
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The 17th<\/sup>\u00a0Toulon-Verona International Conference on \u201cExcellence in Services\u201d was hosted by the John Moores University in Liverpool (UK). It welcomed Dr. Tito Conti<\/strong> and Prof. David Hutchins<\/strong> as guest speakers. Conference proceedings include 30 papers concerning the following six areas of focus: higher education, tourism, organization, theory and methodology, local government, logistics, strategy, health care, customer satisfaction, and human resources.<\/span><\/div>\n<\/div>\n

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16th<\/sup>\u00a0Toulon-Verona Conference “Excellence in Services” <\/span><\/strong><\/h3>\n

2013 – University of Ljubljana<\/strong><\/span><\/h4>\n
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The 16th<\/sup>\u00a0Toulon-Verona Conference was hosted by the Faculty of Administration of the University of Ljubljana in Slovenia. It welcomed\u00a0Dr. Gregor Virant<\/strong>, Minister of Interior and Public Administration of Slovenia and\u00a0Dr. Alex Douglas<\/strong>, Editor of the TQM Journal as guest speakers. Conference proceedings include 55 papers concerning the following six areas of focus: health care, higher education, public administration, tourism, finance & banking, and theory & methodology.<\/span><\/p>\n

\"\"under construction<\/b><\/span><\/div>\n
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15th<\/sup>\u00a0Toulon-Verona Conference “Excellence in Services” <\/span><\/strong><\/h3>\n

2012 – College of Management Academic Studies in Rishon Lezion<\/strong><\/span><\/h4>\n<\/div>\n

The 15th<\/sup>\u00a0Toulon-Verona Conference was hosted by the College of Management Academic Studies,\u00a0Rishon Lezion<\/strong>, Israel in 2012 and welcomed\u00a0Prof. Ron Kenett<\/strong>\u00a0as keynote speaker. Conference proceedings include 38 papers concerning the following five areas of focus: higher education, health care, public management, tourism, and theoretical and methodological approaches.<\/span><\/p>\n

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\"\"under construction<\/b><\/span><\/p>\n

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14th<\/sup>\u00a0Toulon-Verona Conference \u201cExcellence in Services\u201d <\/span><\/strong><\/h3>\n

2011 – University of Alicante<\/strong><\/span><\/h4>\n<\/div>\n
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The 14th<\/sup>\u00a0Toulon-Verona Conference was hosted by the University of Alicante, Spain in 2011 and welcomed Prof. Alan Brown<\/strong> of Edith Cowan University, Perth, Australia as keynote speaker.<\/span><\/div>\n<\/div>\n

\"\"under construction<\/b><\/span><\/p>\n

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13th<\/sup>\u00a0Toulon-Verona Conference “Excellence in Services”<\/span><\/strong><\/h3>\n

2010 – University of Coimbra<\/strong><\/span><\/h4>\n
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The 13th<\/sup>\u00a0Toulon-Verona Conference was hosted by the University of Coimbra, Portugal in 2010. The conference welcomed the world famous Dr. Tito Conti<\/strong>, designer of the EFQM model and Prof. Pedro Saraiva<\/strong> of Portugal who paid homage to the late Prof. Gopal Kanji who largely contributed to the development and success of the Conference.<\/span><\/p>\n

\"\"under construction<\/b><\/span><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

20th\u00a0Excellence in Services International Conference 2017 – University of Verona The 20th\u00a0Excellence in Services International Conference (formerly Toulon-Verona Conference) was hosted by the University of Verona (Italy).\u00a0The conference included plenary…<\/p>\n","protected":false},"author":1,"featured_media":437,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-55","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conference"],"_links":{"self":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/55","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/comments?post=55"}],"version-history":[{"count":25,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/55\/revisions"}],"predecessor-version":[{"id":1814,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/55\/revisions\/1814"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media\/437"}],"wp:attachment":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media?parent=55"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/categories?post=55"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/tags?post=55"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}