{"id":2690,"date":"2024-10-09T17:47:29","date_gmt":"2024-10-09T15:47:29","guid":{"rendered":"https:\/\/sites.les.univr.it\/eisic\/?p=2690"},"modified":"2026-01-21T18:06:10","modified_gmt":"2026-01-21T17:06:10","slug":"27th-excellence-in-services-international-conference","status":"publish","type":"post","link":"https:\/\/sites.les.univr.it\/eisic\/archives\/2690","title":{"rendered":"27th EISIC (Bergamo 2024)"},"content":{"rendered":"\n

<\/p>\n\n\n\n

27th<\/sup> Excellence In Services International Conference<\/strong><\/p>\n\n\n\n

29th<\/sup> and 30th<\/sup> August, 2024<\/strong><\/p>\n\n\n\n

University of Bergamo, Bergamo, Italy<\/strong><\/p>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n
\"\"<\/figure>\n<\/figure>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

The Conference welcomed Dr. Federico Eichberg, Head of Cabinet of the Ministry of Industry and Made in Italy and Dr. Giuseppe De Beni, Senior Business Advisor at Horvat<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/div>\n\n\n\n

<\/p>\n\n\n\n

Conference Proceedings<\/mark><\/strong><\/p>\n\n\n\n

ISBN 979-10-415-5220-7<\/mark><\/strong><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Index<\/strong><\/a><\/p>\n\n\n\n

Bagnini E., Ubiali E., Germano I.S.<\/p>\n\n\n\n

A case of excellence in archive, documents and communication purposes: yesteryears imaginary analysis and enhancement of the memory of the World Champion Felice Gimondi<\/a><\/strong><\/mark><\/strong><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Baldit Meyer S., Espinosa Villal\u00f3n R.<\/p>\n\n\n\n

Measuring management commitment impact to quality strategy implementation in Mexico City Public Notaries<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Binci D., Masili G., Briatore F.<\/p>\n\n\n\n

Industry 4.0 and Process Management: challenges, drivers and setbacks for its adoption<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Bonifazi A., Ubiali E., Vicari M., Liu J.<\/p>\n\n\n\n

Belt and Road Initiative and Indo-Pacific Economic Corridor: A comparative analysis between uprising commercial and geopolitical challenges<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Cheng M., Corsaro D.<\/p>\n\n\n\n

Nexus of Digitalization and Internationalization: A Review of Digital Dynamic Capabilities in International Business Strategy<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Chiarini A., Cobelli N.<\/p>\n\n\n\n

Exploring the Landscape of Big Data and AI Applications in Manufacturing Small-Sized Enterprises: Insights from Italian Business-to-Business companies<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Ciasullo M.V., Ferrara M., Douglas A.<\/p>\n\n\n\n

Customers\u2019 behaviour depiction in the Italian railway transportation: the role of customer-centricity<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Conti E., Camillo F., Suomi K., Capanna Pisc\u00e8 G.<\/p>\n\n\n\n

Motivations to use Social Media, Socio-Demographic Characteristics, and Perceived Quality of Life of Italian Generation Z<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Cronemyr P., Fundin A.<\/p>\n\n\n\n

Managing Process Innovation learning loops in Change-Based Process Management<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Danias N., Koukopoulos A.<\/p>\n\n\n\n

Neuralink Technology and Superego Functions: The case of China’s Social Credit System<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Douglas J., Finn K., Foster S., Saunders L., Squires K., Dowson J.<\/p>\n\n\n\n

Comparing the female leadership journey between UK and Kenya women<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Eiro-Gomes M., Rodrigues M. de J.<\/p>\n\n\n\n

Local governments Facebook pages: do they provide a public-service?<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Esposito A., Fisichella C.<\/p>\n\n\n\n

Enhancing Sustainability in Italian Opera: Artistic Innovations and Inclusive Engagement<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Gabbianelli L., Pencarelli T.<\/p>\n\n\n\n

Students’ Satisfaction with University Canteens Foodservice: the role of gender<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Gianni M., Gotzamani K.<\/p>\n\n\n\n

Lean digital transformation of integrated management systems towards sustainability<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Grandinetti R.<\/p>\n\n\n\n

In search of a theory of value co-creation in consumption contexts<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Gusmerotti N.M., Iannuzzi T., Testa F., Meer H., Frey M.<\/p>\n\n\n\n

Exploring Tourist Behaviour Towards the Circular Economy: A Quantitative Analysis<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Hazarika S., Prasad G., Sarma M.K.<\/p>\n\n\n\n

Understanding Heavy Equipment Rental Services in India: A Managerial Perspective<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Igini F., Cafaro A.<\/p>\n\n\n\n

Does ESG Disclosure foster business performance in the fashion industry? Assessing the impact through the Fashion Transparency Index<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Isaksson R., Garvare R., Karapetrovic S., Mauleon C., Searcy C., Tontini G.<\/p>\n\n\n\n

Swedish Sustainability Potential – Quality for Sustainability (Q4S)<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Izcan E., G\u00f6\u00e7er A., Altunta\u015f Vural C.<\/p>\n\n\n\n

Investigating the Sustainability of Crowd Delivery Businesses in the Three Pillars<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Lebec L.<\/p>\n\n\n\n

Towards a theoretical foundation for third sector organisational performance measurement and quality<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Lo Conte D., Antonini V., Sancetta G.<\/p>\n\n\n\n

Too Small to Fail? Leveraging AI for Early Insolvency Detection in Italian SMEs<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Loodin H., Nordgren L.<\/p>\n\n\n\n

Co-creating value in the Scandinavian welfare system: matching elderly care in a larger Swedish municipality<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Luki\u0107 V., Marinkovi\u0107 S.<\/p>\n\n\n\n

Development of mobile applications and customer satisfaction<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Malinconico A., Virguti E.<\/p>\n\n\n\n

The evolution of business models in debt collection agencies: overview of the Italian market<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Martin J., Baccarani C., Brunetti F.<\/p>\n\n\n\n

Is Quality off the agenda?<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Martin J., Baccarani C.,<\/p>\n\n\n\n

In search of the lost chord: philosophical and spiritual foundations for a humanistic enterprise<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Meer H., Cerruti C., Gusmerotti N.M.<\/p>\n\n\n\n

Do Public and Private Actors cooperate in the realization of circular economy innovations? Results of the systematic literature review (SLR)<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Mitoshi T., Ziobrowska-Sztuczka J.<\/p>\n\n\n\n

Data-Driven Marketing Strategies: A catalyst for sustainable business development in corporations<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Naumovi\u0107 T., Lukovac P., Despotovi\u0107 V., Bara\u0107 D.<\/p>\n\n\n\n

Building a digital business ecosystem in a food industry<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Njikatoufon A.G., Satta G.<\/p>\n\n\n\n

Innovative Business Model for Port Renewable Energy Community<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Palumbo R., Cavallone M.<\/p>\n\n\n\n

Building libraries\u2019 attractiveness: a service-based perspective<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Papadopoulou G., Vouzas F.<\/p>\n\n\n\n

Exploring Quiet Quitting in the organizational context: A Systematic Literature Review and a Theoretical Framework<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Pare\u017eanin M., Jednak S.<\/p>\n\n\n\n

The Energy Transition in the Western Balkans Countries: A Path to Sustainability<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Raanan J.<\/p>\n\n\n\n

The future of higher education<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Rauf K., Abbasi W.<\/p>\n\n\n\n

Influence of Corporate Communication on Corporate Reputation of UK Cobranded HEIs through Student-HEI Identification<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Savati\u0107 I., Andri\u0107 Gu\u0161avac B., Popovi\u0107 M.<\/p>\n\n\n\n

Analysis of humanitarian aid outcomes in the Republic of South Sudan using business analytics methods<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Sayag G., Vashdi D.<\/p>\n\n\n\n

Internal audit effectiveness in Israeli Hospitals<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Scroccaro A.<\/p>\n\n\n\n

Challenge-based Learning applied to Social Entrepreneurship and Social Innovation: impacts on companies\u2019 problems?<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Spanovic I., Cano M.<\/p>\n\n\n\n

Enhancing Sustainable Management Through the Integration of Project Resilience<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Stojanovi\u0107 D., Toma\u0161evi\u0107 I., Simeunovi\u0107 B., Jovanovi\u0107 I., Tulimirovi\u0107 N., Slovi\u0107 D.<\/p>\n\n\n\n

Evolving Paradigms in Business Process Management: A Decade of Transformation in Serbia, 2012-2022<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Syed F.U., Rialti R., Donvito R., Aiello G.<\/p>\n\n\n\n

TQM as a Service: How industrial employees transform total quality management<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Ta Huy H\u00f9ng, Martin J.,<\/p>\n\n\n\n

An Extension of Social Exchange Theory and Green Human Resource Management to Explain Employee In-Role Green Performance: A Mediated Model in the Vietnamese Hospitality Industry<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Tsiourva O., Vouzas F.<\/p>\n\n\n\n

\u0391rtificial \u0399ntelligence (AI) in Human Resource Management (HRM)<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Ubiali E., Bagnini E., Germano I.S., Bonifazi A.<\/p>\n\n\n\n

Vespa\u2019s large-scale events as a socio-economic tool to promote Italian spirit around the world: an analysis on Vespa Club Ponte San Pietro history and members\u2019 perception<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Vallat D., Bertezene S., Martin J.<\/p>\n\n\n\n

\u2018Do-It-Yourself\u2019 to adapt: Lessons from the COVID-19 crisis<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Vargas Sanchez A.<\/p>\n\n\n\n

Micronations and Tourism: A multi-case study research<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Walsh G., Wiedmann K.P., Deseniss A.<\/p>\n\n\n\n

When Birds of Different Feather Flock Together in Professional Service Encounters<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

27th Excellence In Services International Conference 29th and 30th August, 2024 University of Bergamo, Bergamo, Italy The Conference welcomed Dr. Federico Eichberg, Head of Cabinet of the Ministry of Industry…<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-2690","post","type-post","status-publish","format-standard","hentry","category-conference"],"_links":{"self":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/2690","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/comments?post=2690"}],"version-history":[{"count":42,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/2690\/revisions"}],"predecessor-version":[{"id":3367,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/2690\/revisions\/3367"}],"wp:attachment":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media?parent=2690"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/categories?post=2690"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/tags?post=2690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}