{"id":2362,"date":"2023-11-14T10:58:36","date_gmt":"2023-11-14T09:58:36","guid":{"rendered":"https:\/\/sites.les.univr.it\/eisic\/?p=2362"},"modified":"2025-11-11T17:38:35","modified_gmt":"2025-11-11T16:38:35","slug":"26th-excellence-in-services-international-conference","status":"publish","type":"post","link":"https:\/\/sites.les.univr.it\/eisic\/archives\/2362","title":{"rendered":"26th Excellence in Services International Conference"},"content":{"rendered":"\n

26th<\/sup> Excellence In Services International Conference<\/p>\n\n\n\n

31st<\/sup> August and 1st<\/sup> September, 2023<\/p>\n\n\n\n

University of the West of Scotland, Paisley Campus, Paisley, Scotland<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Manal Ahmad AlMarwani<\/p>\n\n\n\n

Academic excellence: key enablers of teaching and learning governance<\/strong><\/a><\/p>\n\n\n\n

Ralitsa Arnaudova, Rangila Gurung, Michele Cano<\/p>\n\n\n\n

Identifying Elements Contributing to Effective Online Learning Delivery in Higher Education Institutions \u2013 A Systematic Literature Review<\/strong><\/a><\/p>\n\n\n\n

Ingela B\u00e4ckstr\u00f6m, Lilly-Mari Sten, Thomas Persson-Slumpi, Malin Bolin<\/p>\n\n\n\n

Experiences with and causes of work interruptions and fragmentation in academia \u2013 How can they be managed?<\/strong><\/a><\/p>\n\n\n\n

Sandra Bertezene, David Vallat, Philippe Michel, Jacques Martin<\/p>\n\n\n\n

Deciding in turmoil: Four University Hospital Centres in the Covid-19<\/strong><\/a><\/p>\n\n\n\n

Daniele Binci<\/p>\n\n\n\n

Earth Observation and Sustainable Development Goals: a scoping review<\/strong><\/a><\/p>\n\n\n\n

Jonas Bostr\u00f6m, Johan Lilja<\/p>\n\n\n\n

A Space for Understanding and Facilitating Transformational Change in a Swedish Healthcare Context<\/strong><\/a><\/p>\n\n\n\n

Hadjer Boulila, Widad Metadjer, Seyf Eddine Benbekhti<\/p>\n\n\n\n

What if banking was green? An essay to quantify the effect of fintech on financial inclusion and environmental sustainability<\/strong><\/a><\/p>\n\n\n\n

Federico Brunetti, Angelo Bonfanti, Francesco Bonetti, Arianna Persi<\/p>\n\n\n\n

Improving efficiency in tribunals through a fixed-term workforce: The experience of Verona and Vicenza judicial districts<\/strong><\/a><\/p>\n\n\n\n

Antonella Cammarota, Francesca Avallone, Vittoria Marino, Riccardo Resciniti<\/p>\n\n\n\n

University activism: a new dimension of the university public engagement?<\/strong><\/a><\/p>\n\n\n\n

Andrea Chiarini, Nicola Cobelli<\/p>\n\n\n\n

Performing audits in a service company which is implementing Lean and ISO 9001 principles. A case study from Italy<\/strong><\/a><\/p>\n\n\n\n

Maria Vincenza Ciasullo, Alexander Douglas, Emilia Romeo, Miriana Ferrara<\/p>\n\n\n\n

What about digital servitization? Insights from a bibliometric-interpretative review<\/a><\/strong><\/p>\n\n\n\n

Hilary J. Collins<\/p>\n\n\n\n

Creating a value driven entrepreneurship opportunity using design thinking and \u2018servitisation\u2019<\/a><\/strong><\/p>\n\n\n\n

Emanuela Conti, Linda Gabbianelli, Tonino Pencarelli<\/p>\n\n\n\n

Food Safety and Communication in Italian Agri-Food Firms<\/strong><\/a><\/p>\n\n\n\n

Simona Curiello, Leonardo Di Gioia, Fiammetta Fanizza, Enrica Iannuzzi, Claudio Nigro, Fiorella Spallone, Rosa Spinnato<\/p>\n\n\n\n

Digital Transformation challenge for Italian Universities\u2019 education: isomorphism or hybridization?<\/strong><\/a><\/p>\n\n\n\n

Nikolaos Danias, Anastasios Koukopoulos<\/p>\n\n\n\n

Artificial Intelligence and Regulation: Total Quality Management for Mental Health Services<\/a><\/strong><\/p>\n\n\n\n

Jacqueline Douglas, Alexander Douglas, Maria Vincenza Ciasullo, Rocco Palumbo<\/p>\n\n\n\n

An evaluation of the critical incident technique and its use within the global higher education community<\/a><\/strong><\/p>\n\n\n\n

Annamaria Esposito, Chiara Fisichella<\/p>\n\n\n\n

Museum Sustainability: Perspectives from Generation Z<\/a><\/strong><\/p>\n\n\n\n

Martha Friel, Grazia Murtarelli, Vittorio Ottaviani<\/p>\n\n\n\n

How is it made? Industrial tourism and company openings for corporate branding<\/a><\/strong><\/p>\n\n\n\n

Marco Giannini<\/p>\n\n\n\n

The excellence of the service starts from the relative delivery process<\/a><\/strong><\/p>\n\n\n\n

Maria Gianni, Katerina Gotzamani<\/p>\n\n\n\n

Lean and digital dimensions of organisational culture as antecedents of the intention to use Industry 4.0 technologies<\/a><\/strong><\/p>\n\n\n\n

Luca Giraldi, Luca Rossi, Elena Cedrola<\/p>\n\n\n\n

Examining the Impact of Smart Working on Economic Sustainability<\/a><\/strong><\/p>\n\n\n\n

Xiuli Guo, Bobby Mackie, Pravin Balaraman, Eileen Conlan<\/p>\n\n\n\n

Understanding postgraduate students\u2019 perception of service quality: a qualitative approach<\/a><\/strong><\/p>\n\n\n\n

Natalia Marzia Gusmerotti, Greta Colombi, Filippo Corsini, Alessandra Borghini, Marco Frey<\/p>\n\n\n\n

Supporting water resource resilience through an integrated risk management and collaborative approach: a management model for Water Safety Plans<\/a><\/strong><\/p>\n\n\n\n

Natalia Marzia Gusmerotti, Tiziana Iannuzzi, Filippo Corsini, Marco Frey<\/p>\n\n\n\n

Circular Economy in the tourism sector: a stakeholders’ perceptions analysis in the Mediterranean area<\/a><\/strong><\/p>\n\n\n\n

Raine Isaksson, Swaminathan Ramanathan, Max Rosvall, Arezou Ahmadi<\/p>\n\n\n\n

The Sustainability Opportunity Study. The Case of Swedish Cement and Concrete<\/a><\/strong><\/p>\n\n\n\n

Mikael Johnson, Daniela Lundesgaard<\/p>\n\n\n\n

Creating space for user involvement. The impact of system boundaries and stakeholders\u00b4 role on the outcome of service design<\/a><\/strong><\/p>\n\n\n\n

Ivona Jovanovi\u0107, Barbara Simeunovi\u0107, Milena Gati\u0107, Nemanja Tulimirovi\u0107, Dragoslav Slovi\u0107<\/p>\n\n\n\n

Lean implementation in Hospitality: challenges and future directions<\/a><\/strong><\/p>\n\n\n\n

Stanislav Karapetrovic<\/p>\n\n\n\n

ISO 10001\/2\/3\/4\/8 in teaching: 2022\/23 update<\/a><\/strong><\/p>\n\n\n\n

Christian Kern, Sandra Klute-Wenig, Robert Refflinghaus<\/p>\n\n\n\n

Implementing user stories by applying sprints in a microenterprise<\/a><\/strong><\/p>\n\n\n\n

Efthalia Kontou, Ilias Avdikos, Maria Gianni, Eftychia Kessopoulou, Styliani Xanthopoulou<\/p>\n\n\n\n

Springboarding on EFQM in vocational education \u2013 A stakeholder perspective<\/a><\/strong><\/p>\n\n\n\n

Wojciech Marek Kwiatkowski<\/p>\n\n\n\n

Upsetting clients to keep them satisfied \u2013 the paradox of service delivery in a specialised IT consultancy<\/a><\/strong><\/p>\n\n\n\n

Laura Lebec<\/p>\n\n\n\n

Approaches to quality for third sector organisations delivering social care in Scotland<\/a><\/strong><\/p>\n\n\n\n

Davide Liberato lo Conte, Giuseppe Sancetta<\/p>\n\n\n\n

Ethical businesses in an ethical world: does the adoption of the Italian \u201clegality rating\u201d affect firms\u2019 insolvency risk?<\/a><\/strong><\/p>\n\n\n\n

Jacques Martin, Ta Huy H\u00f9ng, Claudio Baccarani, Federico Testa<\/p>\n\n\n\n

Towards the wellbeing enterprise: inspiration from Plato, Aristotle, Buddha and Confucius. An explorative study of some companies in Vietnam<\/a><\/strong><\/p>\n\n\n\n

Jacques Martin<\/p>\n\n\n\n

Homo economicus versus \u03b6\u1ff7\u03bf\u03bd \u03c0o\u03bb\u03b9\u03c4\u03b9\u03ba\u03cc\u03bd: the Return of the Macedonian<\/a><\/strong><\/p>\n\n\n\n

Giorgia Masili, Daniele Binci, Corrado Cerruti<\/p>\n\n\n\n

Democratising Software and Applications Development: A Multiple Case Study<\/a><\/strong><\/p>\n\n\n\n

Taylor McCafferty, Ralitsa Arnaudova, Michele Cano<\/p>\n\n\n\n

Impact of Implementation of Digital Record Systems on Service Setting. A Case Study of Care Homes in the United Kingdom<\/a><\/strong><\/p>\n\n\n\n

Louise \u00d6stberg, Maria Eriksson<\/p>\n\n\n\n

Collaborative improvement as a driver for excellence \u2013 findings from a systematic literature review<\/a><\/strong><\/p>\n\n\n\n

Fernando F. Padr\u00f3, Heejin Chang, Frey Parkes<\/p>\n\n\n\n

The academic integrity-artificial intelligence nexus: An institutional and personal normative risk to quality of learning and teaching at higher education institutions<\/a><\/strong><\/p>\n\n\n\n

Carlos Peixeira Marques<\/p>\n\n\n\n

Degrowth or sustainable growth? Changes in tourism habits after COVID-19<\/a><\/strong><\/p>\n\n\n\n

Ronnie Peralta Santana, Evdoxia Viza, Alex Douglas<\/p>\n\n\n\n

Lean Six Sigma Methodology within the Public Sector<\/a><\/strong><\/p>\n\n\n\n

Andrea Pozzi, Philipp Wassler, Mauro Cavallone, Alessandro Danovi<\/p>\n\n\n\n

A review of the notion of creative tourism<\/a><\/strong><\/p>\n\n\n\n

Max Rosvall<\/p>\n\n\n\n

Process mapping for relevance \u2013 revisiting the sustainability opportunity study<\/a><\/strong><\/p>\n\n\n\n

Caterina Rota, Federico Brunetti, Angelo Bonfanti<\/p>\n\n\n\n

Unlocking Innovation Culture in Judicial Environment. A conceptual analysis & framework<\/a><\/strong><\/p>\n\n\n\n

David Runosson, Peter Cronemyr<\/p>\n\n\n\n

Prediction of Total Quality performance<\/a><\/strong><\/p>\n\n\n\n

Juozas Ru\u017eevi\u010dius, Agn\u0117 \u017demgulyt\u0117<\/p>\n\n\n\n

The Link between Customer Trust, Social Responsibility and Quality of the Product<\/a><\/strong><\/p>\n\n\n\n

Karen Squires<\/p>\n\n\n\n

Using Critical Incident Methodology in Healthcare Leadership: a first-time users experience<\/a><\/strong><\/p>\n\n\n\n

Karen Squires<\/p>\n\n\n\n

Identifying enabling and limiting experiences in female leaders at a NHS healthcare trust using Critical Incident Technique<\/a><\/strong><\/p>\n\n\n\n

Lilly-Mari Sten, Pernilla Ingelsson, Marie H\u00e4ggstr\u00f6m, Ingela B\u00e4ckstr\u00f6m<\/p>\n\n\n\n

The relationship between teamwork and sustainable quality culture in transitional care<\/a><\/strong><\/p>\n\n\n\n

Ivan Toma\u0161evi\u0107, Dragana Stojanovi\u0107, Du\u0161an Vujovi\u0107, Dragoslav Slovi\u0107<\/p>\n\n\n\n

Streamlining clinical trial start-up with a Kanban system: a case study to improve efficiency and reduce costs<\/a><\/strong><\/p>\n\n\n\n

Alessio Travasi, Fabio Musso<\/p>\n\n\n\n

The slow establishment of Fashion-as-a-Service: Evidence from the changing behaviour of fashion consumers<\/a><\/strong><\/p>\n\n\n\n

Dismely Claribel Vargas Taveras, Evi Viza, Alex Douglas<\/p>\n\n\n\n

Can Organisations in the Service Industry achieve sustainability development based on Quality Management?<\/a><\/strong><\/p>\n\n\n\n

Fotis Vouzas, Efthalia Keramida, Evangelos Psomas<\/p>\n\n\n\n

The influence of Lean adoption on operational performance in the Greek citizen\u2019s service centers<\/a><\/strong><\/p>\n\n\n\n

Lisabet Wieslander<\/p>\n\n\n\n

Mapping review: presenting a need for future investigation into how the Magnet model affects nurses<\/a><\/strong><\/p>\n\n\n\n

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26th Excellence In Services International Conference 31st August and 1st September, 2023 University of the West of Scotland, Paisley Campus, Paisley, Scotland Manal Ahmad AlMarwani Academic excellence: key enablers of…<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-2362","post","type-post","status-publish","format-standard","hentry","category-conference"],"_links":{"self":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/2362","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/comments?post=2362"}],"version-history":[{"count":71,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/2362\/revisions"}],"predecessor-version":[{"id":3282,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/2362\/revisions\/3282"}],"wp:attachment":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media?parent=2362"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/categories?post=2362"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/tags?post=2362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}