{"id":1811,"date":"2022-10-26T10:12:02","date_gmt":"2022-10-26T08:12:02","guid":{"rendered":"https:\/\/sites.les.univr.it\/eisic\/?p=1811"},"modified":"2022-11-08T09:28:10","modified_gmt":"2022-11-08T08:28:10","slug":"25th-eisic-visby-august-25-26-2022","status":"publish","type":"post","link":"https:\/\/sites.les.univr.it\/eisic\/archives\/1811","title":{"rendered":"25th EISIC (August, 25-26, 2022, Visby)"},"content":{"rendered":"\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/25-EISIC-full-program.pdf\" data-type=\"attachment\" data-id=\"1899\">EISIC 25<sup>th<\/sup> &#8211; Full Program<\/a><\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Conference Proceedings<\/strong><\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color\"><strong>ISBN 9791221015904 <\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p> <\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong><a rel=\"noreferrer noopener\" href=\"https:\/\/sites.les.univr.it\/eisic\/index.php\/angelini-a-sustainable-tourism-and-albergo-diffuso-a-customer-experience-assessment\/\" data-type=\"URL\" data-id=\"https:\/\/sites.les.univr.it\/eisic\/index.php\/angelini-a-sustainable-tourism-and-albergo-diffuso-a-customer-experience-assessment\/\" target=\"_blank\">Angelini Antonella<\/a> <\/strong><\/p>\n\n\n\n<p>Sustainable tourism and Albergo Diffuso. A customer experience assessment<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Antikainen.pdf\" data-type=\"attachment\" data-id=\"1820\"><strong>Antikainen<\/strong> <strong>Maria<\/strong><\/a><\/p>\n\n\n\n<p>Anatomy of sustainable service-based business<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Asi-Floris-Argiolas-1.pdf\" data-type=\"attachment\" data-id=\"1824\">Asi Aisa, Floris Michela, Argiolas Giuseppe<\/a><\/strong><\/p>\n\n\n\n<p>Bridging Relational Asymmetry through Sustainable Servitization: An Exploratory Study<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/index.php\/backstrom-i-ingelsson-p-hasselblad-a-a-model-for-creating-a-shared-picture-of-customer-expectations\/\" data-type=\"post\" data-id=\"1829\">B\u00e4ckstr\u00f6m Ingela, Ingelsson Pernilla, Hasselblad Annika<\/a><\/strong><\/p>\n\n\n\n<p>A model for creating a shared picture of customer expectations<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/index.php\/bertezene-s-vallat-d-michel-p-martin-j-have-health-professionals-become-do-it-yourself-professionals\/\" data-type=\"post\" data-id=\"1837\">Bertezene Sandra, Vallat David, Michel Philippe, Martin Jacques<\/a><\/strong><\/p>\n\n\n\n<p>Have health professionals become do-it-yourself professionals?<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Carignani-Iodice-Greco-Bifulco.pdf\" data-type=\"attachment\" data-id=\"1876\"><strong>Carignani Francesco, Iodice Gesualda, Greco Fabio, Bifulco Francesco<\/strong><\/a><\/p>\n\n\n\n<p>Enhancement and archaeological incoming. The Campi Flegrei experience<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Chiarini-Cobelli-Brunetti.pdf\" data-type=\"attachment\" data-id=\"2051\">Chiarini Andrea, Cobelli Nicola, Brunetti Federico<\/a><\/strong><\/p>\n\n\n\n<p>Smart technologies and environmental management. Exploratory research from Italy<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/index.php\/ciasullo-maria-vincenza-douglas-alex-ferrara\/\" data-type=\"post\" data-id=\"1880\">Ciasullo Maria Vincenza, Douglas Alex, Ferrara Miriana<\/a><\/strong><\/p>\n\n\n\n<p>The role of digital technologies to enhance corporate sustainability. An explorative analysis in the food and beverage service sector<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Corazza-Spataro-Hazelzet-Bonciani-De-Rosis.pdf\" data-type=\"attachment\" data-id=\"1885\">Corazza Ilaria, Spataro Veronica, Hazelet Jan, Bonciani Manila, De Rosis Sabina<\/a><\/strong><\/p>\n\n\n\n<p>Rethinking youth&#8217;s engagement in evaluating the experience of hospitalization<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Cosimato-Vona.pdf\" data-type=\"attachment\" data-id=\"1889\">Cosimato Silvia, Vona Roberto<\/a><\/strong><\/p>\n\n\n\n<p>The Blue economy potential for the development of the Adriatic Marine Sustainable Entrepreneurship Ecosystem<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Cronemyr-Smeds.pdf\" data-type=\"attachment\" data-id=\"1893\">Cronemyr Peter, Smeds Magdalena<\/a><\/strong><\/p>\n\n\n\n<p>Do Big Data Analytics Lead to Tampering?<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Cutugno-Abbate-Cesaroni.pdf\" data-type=\"attachment\" data-id=\"1906\"><strong>Cutugno Mariapia, Abbate Tindara, Cesaroni Fabrizio<\/strong><\/a><\/p>\n\n\n\n<p>Digital Service Innovation: exploration of Sicilian wineries<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Eriksson-Hedlund.pdf\" data-type=\"attachment\" data-id=\"1914\">Eriksson Maria, Edlund Christer<\/a><\/strong><\/p>\n\n\n\n<p>Preventative actions in public services \u2013 a study of Skolfam<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Fuster-Garcia-Lillo-Banuls-Martinez-Mora.pdf\" data-type=\"attachment\" data-id=\"2055\">Fuster Bego\u00f1a, Lillo-Ba\u00f1uls Adelaida, Mart\u00ednez Mora Carmen<\/a><\/strong><\/p>\n\n\n\n<p>Evolution of Offshoring and Reshoring in Tourism Services: the Spanish Case<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Hemila.pdf\" data-type=\"attachment\" data-id=\"1910\"><strong>Hemil\u00e4 Jukka<\/strong><\/a><\/p>\n\n\n\n<p>From the hype to real business by utilizing Digital Twins in industrial services<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Ingelsson-Backstrom-Maternsson-Snyder.pdf\" data-type=\"attachment\" data-id=\"1920\"><strong>Ingelsson Pernilla, B\u00e4ckstr\u00f6m Ingela, M\u00e5rtensson Anna, Snyder Kristen<\/strong><\/a> <\/p>\n\n\n\n<p>Assessing Quality Culture over Time<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Isaksson-Ramanathan-Rosvall.pdf\" data-type=\"attachment\" data-id=\"1924\"><strong>Isaksson Raine, Rmanathan Swaminathan, Rosvall Max<\/strong><\/a><\/p>\n\n\n\n<p>Understanding University Sustainability &#8211; A preliminary study<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Karapetrovic.pdf\" data-type=\"attachment\" data-id=\"1928\"><strong>Karapetrovic Stanislav<\/strong><\/a><\/p>\n\n\n\n<p>Another ISO 10000 + Application: Two courses, years and standards<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Kern-Klute-Wenig-Refflinghaus.pdf\" data-type=\"attachment\" data-id=\"1932\"><strong>Kern Christian, Klute-Wenig Sandra, Refflinghaus Robert<\/strong><\/a><\/p>\n\n\n\n<p>Using agile techniques for setting up a quality management system for startups<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Marinkovic-Barjaktarovic-Rakocevic-Tornjanski.pdf\" data-type=\"attachment\" data-id=\"1936\"><strong>Marinkovic Sanja, Barjaktarovic Rakocevic Sladjana, Tornjanski Vesna<\/strong><\/a><\/p>\n\n\n\n<p>Enhancing innovation management competencies in banking<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/index.php\/martin-jacques\/\" data-type=\"post\" data-id=\"1939\">Martin Jacques<\/a><\/strong><\/p>\n\n\n\n<p>Could a virus save our software? Some reflections on post-coronavirus management<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/index.php\/martin-jacques-baccarani-claudio-brunetti-federico\/\" data-type=\"post\" data-id=\"1943\">Martin Jacques, Baccarani Claudio, Brunetti Federico<\/a><\/strong><\/p>\n\n\n\n<p>Sustainability and decarbonization: can we afford it? Some implications for management<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Masili-Cerruti-Binco-Giraldi.pdf\" data-type=\"attachment\" data-id=\"1948\">Masili Giorgia, Cerruti Corrado, Binci Daniele, Giraldi Luca<\/a><\/strong><\/p>\n\n\n\n<p>Distributed Teams: the effectiveness of the agile approach<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Moura-e-Sa.pdf\" data-type=\"attachment\" data-id=\"1951\">Moura e S\u00e1<\/a><\/strong><\/p>\n\n\n\n<p>The use of mixed methods in quality management research: a literature review<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Navarro-Cronemyr-Huge-Brodin-Sandberg.pdf\" data-type=\"attachment\" data-id=\"1958\"><strong>Navarro Priscilla, Cronemyr Peter, Huge-Brodin Maria, Sandberg Erik<\/strong><\/a><\/p>\n\n\n\n<p>Dynamic capabilities and process management: synergies, conflicts and missing relations<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Nicoletti.pdf\" data-type=\"attachment\" data-id=\"1963\"><strong>Nicoletti Bernardo<\/strong><\/a><\/p>\n\n\n\n<p>Best Practices for DFSS in Servitization<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Padro.pdf\" data-type=\"attachment\" data-id=\"1967\"><strong>Padr\u00f2 Fernando<\/strong><\/a><\/p>\n\n\n\n<p>Academic freedom as both quality assurance and quality control mechanisms for universities<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Papaioannou-Balaska-Yfantidou-Korionos.pdf\" data-type=\"attachment\" data-id=\"1975\">Papaioannou Alkistis, Balaska Panagiota, Yfantidou Georgia, Koronios Konstantinos<\/a><\/strong><\/p>\n\n\n\n<p>The impact of organizational culture on organizational commitment and innovation: Evidence from sport enterprises<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Paul-Liu-Persson-Fishier.pdf\" data-type=\"attachment\" data-id=\"2047\"><strong>Paul Leonie, Liu Shuangqi, Persson-Fischier Ulrika<\/strong><\/a><\/p>\n\n\n\n<p>Covid-19 and the MICE industry: challenges, opportunities and potential strategies<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Peruzzo-De-Rosis.pdf\" data-type=\"attachment\" data-id=\"1979\"><strong>Peruzzo Elisa, De Rosis Sabina<\/strong><\/a><\/p>\n\n\n\n<p>Users\u2019 experience with healthcare services: good practices from Tuscany hospitals<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Polese-Carrubo-Ciasullo-Megaro.pdf\" data-type=\"attachment\" data-id=\"1983\"><strong>Polese Francesco, Carrubbo Luca, Ciasullo Maria Vincenza, Megaro Antonietta<\/strong><\/a><\/p>\n\n\n\n<p>Reasoned transparency in AI systems as enabling factor of value co-creation in case of neurodegenerative diseases<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Raanan.pdf\" data-type=\"attachment\" data-id=\"1987\"><strong>Raanan Yossi<\/strong><\/a> <\/p>\n\n\n\n<p>Upcycling &#8211; Can it be done with Higher Education?<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Ramanathan-Isaksson-Rosvall.pdf\" data-type=\"attachment\" data-id=\"1991\">Ramanathan Swaminathan, Isaksson Raine, Rosvall Max<\/a><\/strong><\/p>\n\n\n\n<p>Process Based System Model to Understand &amp; Define Dynamic Materiality &amp; Value Accounting for Sustainability Reporting: A Quality for Sustainability Case<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Rantala-Hakanen-Salo.pdf\" data-type=\"attachment\" data-id=\"1995\"><strong>Rantala Tuija, Hakanen Taru, Salo Minna<\/strong><\/a><\/p>\n\n\n\n<p>Data-driven decision making related to future service robotics<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Rosvall.pdf\" data-type=\"attachment\" data-id=\"1999\"><strong>Rosvall Max<\/strong><\/a><\/p>\n\n\n\n<p>Conceptual clarifications of the process based system model: the case of innovation in Swedish cement-based building materials<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Salo-Hakanen-Rantala.pdf\" data-type=\"attachment\" data-id=\"2003\"><strong>Salo Minna, Hakanen Taru, Rantala Tuija<\/strong><\/a><\/p>\n\n\n\n<p>Customer value creation through multi-purpose service-robot-enabled solutions<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Satta-Vitellaro-Njikatoufon-Risitano.pdf\" data-type=\"attachment\" data-id=\"2007\"><strong>Satta Giovanni, Vitellaro Francesco , Njikatoufon Abdel Ganir, Risitano Marcello<\/strong><\/a><\/p>\n\n\n\n<p>Green strategies of port managing bodies: Empirical evidence of stakeholder prioritization in Italian ports<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Spataro-De-Rosis-Vainieri.pdf\" data-type=\"attachment\" data-id=\"2011\"><strong>Spataro Veronica, De Rosis Sabina, Vainieri Milena<\/strong><\/a><\/p>\n\n\n\n<p>User preferences for service delivery along chronic care pathways: results from a discrete choice experiment<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Spyridopoulou-Yfantidou-Katsoni-Koustelios.pdf\" data-type=\"attachment\" data-id=\"2016\"><strong>Spyridopoulou Eleni, Yfantidou Georgia, Katsoni Vicky, Koustelios Athanasios<\/strong><\/a><\/p>\n\n\n\n<p>Human Resources training and development through internship programs for students<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Stojanovic-Simeunovic-Tomasevic-Slovic-Jovanovic.pdf\" data-type=\"attachment\" data-id=\"2020\"><strong>Stojanovi\u0107 Dragana, Simeunovi\u0107 Barbara, Toma\u0161evi\u0107 Ivan, Slovi\u0107 Dragoslav, Jovanovi\u0107 Ivona<\/strong><\/a><\/p>\n\n\n\n<p>The BPM in service oriented companies: Experience of Serbia<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Tashfeen.pdf\" data-type=\"attachment\" data-id=\"2024\"><strong>Tashfeen Ahmad<\/strong><\/a><\/p>\n\n\n\n<p>Student Development via Service Learning: Lessons Learned<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Vargas.pdf\" data-type=\"attachment\" data-id=\"2028\"><strong>Vargas-S\u00e0nchez Alfonso<\/strong><\/a><\/p>\n\n\n\n<p>The development of the circular economy in the Spanish tourism industry: The role of technology start-ups<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Vouzas-Alomair-Rogmanioli.pdf\" data-type=\"attachment\" data-id=\"2032\"><strong>Vouzas Fotios, Alomair Sara, Romagnoli Daniela<\/strong><\/a><\/p>\n\n\n\n<p>The Impact of Technology and Distance Learning on the Future of Education in Saudi Arabia<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Wild-Cano-1.pdf\" data-type=\"attachment\" data-id=\"1871\"><strong>Wild Nadine, Cano Michele<\/strong><\/a><\/p>\n\n\n\n<p>Organisational sustainability using Quality Management: a conceptual framework for practitioners<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Winell.pdf\" data-type=\"attachment\" data-id=\"2036\"><strong>Winell Erik<\/strong><\/a><\/p>\n\n\n\n<p>Engagement Platforms: The Influence of Virtual and Physical Engagement Platforms on Value, Loyalty and Word of Mouth<\/p>\n\n\n\n<p><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2022\/10\/Yfantidou-Ntobriki-Spyridopoulou-Papaioannou-Balaska.pdf\" data-type=\"attachment\" data-id=\"2040\"><strong>Yfantidou Georgia, Ntobriki Evangelia, Spyridopoulou Eleni, Papaioannou Alkistis, Balaska Panagiota<\/strong><\/a><\/p>\n\n\n\n<p>Educational tourism: A pilot study on caves at primary education<\/p>\n","protected":false},"excerpt":{"rendered":"<p>EISIC 25th &#8211; Full Program Conference Proceedings ISBN 9791221015904 Angelini Antonella Sustainable tourism and Albergo Diffuso. A customer experience assessment Antikainen Maria Anatomy of sustainable service-based business Asi Aisa, Floris&hellip;<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1811","post","type-post","status-publish","format-standard","hentry","category-conference"],"_links":{"self":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/1811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/comments?post=1811"}],"version-history":[{"count":124,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/1811\/revisions"}],"predecessor-version":[{"id":2192,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/1811\/revisions\/2192"}],"wp:attachment":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media?parent=1811"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/categories?post=1811"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/tags?post=1811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}