{"id":1634,"date":"2021-10-31T10:16:01","date_gmt":"2021-10-31T09:16:01","guid":{"rendered":"https:\/\/sites.les.univr.it\/eisic\/?p=1634"},"modified":"2022-03-13T10:17:19","modified_gmt":"2022-03-13T09:17:19","slug":"24th-eisic-salerno-2021","status":"publish","type":"post","link":"https:\/\/sites.les.univr.it\/eisic\/archives\/1634","title":{"rendered":"24th EISIC (Salerno, 2021)"},"content":{"rendered":"\n

Proceedings of 24th Excellence in Services International Conference<\/strong><\/h1>\n\n\n\n

Salerno (Italy) | 2-3 September 2021<\/strong><\/h3>\n\n\n\n

Alfarsi Ali, Zhuohua Qu: Impact of Change Management on Organisational Excellence in UAE Public Service Organisations<\/a><\/p>\n\n\n\n

Barile Sergio, Ciasullo Maria Vicenza, Testa Mario: Measuring the impact of Italian corporate training programs. The relevance of socio-economic dimension<\/a><\/p>\n\n\n\n

Ortiz Maria Belen, Karapetrovic Stanislav: Two examples of Iot-related healthcare worker\u2019s hand hygiene privacy codes<\/a><\/p>\n\n\n\n

Bertezene Sandra, Martin Jacques : Man<\/a>aging health services according to the \u2018Complex Thought\u2019<\/p>\n\n\n\n

Binci Daniele, Cerruti Corrado, Masili Giorgia, Kazermagi Niloofar, Paternoster Cristina, Paragano Carmine: Agile Project Management and ambidexterity – A reconciliation of contextual exploration and exploitation<\/a><\/p>\n\n\n\n

Capolupo Nicola, Romeo Emilia,. De Falco Ciro C : \u201cDoes it work?\u201d A case study on Virtual Teams adoption for service delivery during and post Covid-19.<\/a><\/p>\n\n\n\n

Carignani Francesco, Del Vacchio Erica, Gargiulo Roberta, Laddaga Cesare, Bifulco Francesco: Museums and communication channels: insights from social media choices<\/a><\/p>\n\n\n\n

Chiarini Andrea, Vannucci Virginia, Brunetti Federico, Bonfanti Angelo: An exploratory analysis on digital services and artificial intelligence in management academic research<\/a><\/p>\n\n\n\n

Ciasullo Maria Vincenza,  Douglas Alexander, Montera Raffaella: Doing business under stress: The role of big data analytics capability for navigating towards organizational resilience<\/a><\/p>\n\n\n\n

Cobelli Nicola, Ugolini Marta Maria, Mazzucato Elisa: Improving quality of follow-up services for heart transplant receivers<\/a><\/p>\n\n\n\n

Corvello Vincenzo, Verteramo Saverino: Antifragil<\/a>ity in small and medium service enterprises<\/p>\n\n\n\n

Danovi Alessandro, Ubiali Enrico, Passaretti Alessandra, Recchi Sara: Coping with corporate crisis: the role of brand heritage while rethinking a business model. The case of Meridiana airline company\u201d.<\/a><\/p>\n\n\n\n

De Gennaro Davide, Giampaola Valerio, Piscopo Gabriella Adinolfi Paola: Job design and crafting for quality education in Italian secondary schools<\/a><\/p>\n\n\n\n

Della Volpe Maddalena, Jaramillo Guti\u00e9rrez Alexandra, Gabal\u00e1n-Coello Jes\u00fas: Digital transformation and higher education in Colombia: New skills for few opportunities<\/a><\/p>\n\n\n\n

Formisano Vincenzo, Fedele Maria, Cavacece Ylenia, Bashirpour Bonab Aysan: Iot as a Driver of Servitization: A Thematic Analysis of the Emergent Literature<\/a><\/p>\n\n\n\n

Gabbianelli Linda, Pencarelli Tonino: On-campus accommodation service quality and students\u2019 satisfaction: A survey<\/a><\/p>\n\n\n\n

Gianni Maria,Vandenbrande Willy: The smile of the nurse: Quality for the unpredictable world<\/a><\/p>\n\n\n\n

Isaksson Raine, Ramanathan Swaminathan, Rosvall Max: Sustainability Opportunity Study – Diagnosing<\/a><\/p>\n\n\n\n

Karapetrovic Stanislav: ISO 10000 Inter-Augmentation in Two Online Courses<\/a><\/p>\n\n\n\n

Lindstr\u00f6m Carina, Isaksson Raine: Undertanding, defining and measuring educational quality and sustainability in basic education: The case of Gotland, Sweden <\/a><\/p>\n\n\n\n

Liu Shuangqi, Ramanathan Swaminathan, Isaksson Raine: Understanding sustainable tourism-building: A case for studying Gotland<\/a><\/p>\n\n\n\n

Ljungblom Mia, Ramanathan Swaminathan: A case for Developing Lean leadership (DLL) model for long-term organisational sustainability: Helping organisations move from strategic intent to operational action<\/a><\/p>\n\n\n\n

Magno Francesca, Cassia Fabio: Customer engagement in service innovation: effects on tourism firms\u2019 recovery from Covid-19 crisis<\/a><\/p>\n\n\n\n

Magno Francesca, Dossena Giovanna: Digital services to improve customer experience. An empirical analysis of the impact of chatbots on customer-brand relationships.<\/a><\/p>\n\n\n\n

Malinconico Antonella, Virguti Eugenio: Can digital financial reporting really enhance transparency in capital markets? The case of the XBRL Italia ESEF Project for the banking and insurance industries<\/a><\/p>\n\n\n\n

Martin Jacques, Baccarani Claudio: Artificial Intelligence and management : Dr Jekyll or Mr. Hyde ?<\/a><\/p>\n\n\n\n

Nigro Claudio, Iannuzzi Enrica, Spallone Sara: Towards a motivational model to understand      the managerial coping with sustainability issues into the university system<\/a><\/p>\n\n\n\n

Padr\u00f3 Fernando F., Mohsin Ahmed M., Trimmer Karen: Using a Kano-QFD analysis to  understand what makes enrolling at a particular university and attractive prospect: A case study from Australia<\/a><\/p>\n\n\n\n

Paiola Marco, Grandinetti Roberto, Schiavone Francesco: What you need to succeed with digital service-oriented business models: a configurational analysis of Italian manufacturers<\/a><\/p>\n\n\n\n

Palumbo Rocco, Cavallone Mauro: Accounting for humans in establishing a digital workplace: insights from the education and health care sectors<\/a><\/p>\n\n\n\n

Papadimitriou Antigoni,  Schiffecker Sarah: Looking good or doing good? U.S. universities\u2019 response as it relates to their community engagement actions translated to 3 P\u2019s for a \u201cbetter society\u201d during a crisis<\/a><\/p>\n\n\n\n

Polese Francesco, Megaro Antonietta, Carrubbo Luca: Conceptualizing service innovation archetypes as antecedents of the healthcare service ecosystem well-being<\/a><\/p>\n\n\n\n

Pusceddu Gianluca, Moi Ludovica, Cabiddu Francesca\u00a0: Tourist experience in the post-Covid era: New perspectives<\/a><\/p>\n\n\n\n

Raanan Yossi: Artificial Intelligence in Higher Education \u2013 a Blessing or a Bane?<\/a><\/p>\n\n\n\n

Ramanathan Swaminathan, Isaksson Raine: Understanding sustainable development: Identifying key reporting reporting challenges<\/a><\/p>\n\n\n\n

Reischl Christiane, Hatzl Stefanie: Social service engineering for inclusive workplace design<\/a><\/p>\n\n\n\n

Riva Angelo, Pilotti Luciano: Excellence in the service in not-for-profit organization: a comparison of M\u00e9decins San Fronti\u00e8rs (MSF) and Opera San Francesco per i Poveri of Milano (OSF)<\/a><\/p>\n\n\n\n

Rosvall Max, Isaksson Raine: Diagnosing Sustainability Opportunities in Swedish Cement and Concrete<\/a><\/p>\n\n\n\n

Schiavone Francesco, Pietronudo Maria Cristina, Sabetta Annamaria, Ferretti Marco: Total Quality service and service innovation in digital environment<\/a><\/p>\n\n\n\n

Tommasetti Aurelio, Mazzara Luca, Leoni Giulia, Maione Gennaro: Local governments as service ecosystems: Technology for accountability during the pandemic<\/a><\/p>\n\n\n\n

Vargas-S\u00e1nchez Alfonso, Albend\u00edn-Moya Juan Jos\u00e9, Chico Jos\u00e9 Ruiz, Sotomayor Gonz\u00e1lez Sebasti\u00e1n: Tourism services and maritime connectivity: The case of Cadiz-Huelva and its resident population\u2019s demand<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Proceedings of 24th Excellence in Services International Conference Salerno (Italy) | 2-3 September 2021 Alfarsi Ali, Zhuohua Qu: Impact of Change Management on Organisational Excellence in UAE Public Service Organisations Barile Sergio, Ciasullo…<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1634","post","type-post","status-publish","format-standard","hentry","category-conference"],"_links":{"self":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/1634","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/comments?post=1634"}],"version-history":[{"count":52,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/1634\/revisions"}],"predecessor-version":[{"id":1761,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/1634\/revisions\/1761"}],"wp:attachment":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media?parent=1634"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/categories?post=1634"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/tags?post=1634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}