{"id":1176,"date":"2019-07-17T09:42:49","date_gmt":"2019-07-17T07:42:49","guid":{"rendered":"http:\/\/sites.les.univr.it\/eisic\/?p=1176"},"modified":"2020-02-11T21:35:34","modified_gmt":"2020-02-11T20:35:34","slug":"22nd-conference","status":"publish","type":"post","link":"https:\/\/sites.les.univr.it\/eisic\/archives\/1176","title":{"rendered":"22nd EISIC (Thessaloniki, 2019)"},"content":{"rendered":"

Proceedings of 22nd<\/sup> Excellence in Services International Conference<\/strong><\/span><\/h1>\n

Thessaloniki (Greece) <\/strong><\/span>| <\/strong>29-30 August 201<\/strong>9<\/strong><\/span><\/h3>\n

Full programme<\/span><\/strong><\/a><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
The economic impact of cultural events. A focus on professionals\u2019 perceptions<\/strong><\/a><\/td>\n<\/tr>\n
Baratta R., Cassia F., Simeoni F.<\/td>\n<\/tr>\n
Efficiency and quality in services: empirical results from Data Envelopment Analysis in Nursing Homes in Italy<\/strong><\/a><\/td>\n<\/tr>\n
Barsanti R., Bunea A., Colombini G., Pardini E.<\/td>\n<\/tr>\n
Empowering internal customers by developing their engagement \u2013 The case of CCE Ltd.<\/strong><\/a><\/td>\n<\/tr>\n
Bizjan A., Jovanovi\u0107 J., Kiauta M. , Raheli\u0107 I.<\/td>\n<\/tr>\n
Blockchain acceptance and adoption in the tourism industry<\/strong><\/a><\/td>\n<\/tr>\n
Bolici F., Acciarini C., Marchegiani L., Pirolo L.<\/td>\n<\/tr>\n
Are Current SERVQUAL Dimensions Applicable for Measuring Service Quality within the Scottish Emergency Services?<\/strong><\/a><\/td>\n<\/tr>\n
Bruce D., Cano M., Viza E.<\/td>\n<\/tr>\n
New banks in the 4th industrial revolution: a review and typology<\/strong><\/a><\/td>\n<\/tr>\n
B\u0215chi G., Fasolo L., Cugno M., Zerbetto A., Castagnoli R.<\/td>\n<\/tr>\n
Applying the \u201cservicescape theory\u201d to the museums: first evidence from Italy<\/strong><\/a><\/td>\n<\/tr>\n
Castellani P., Conti E., Rossato C., Vesci M.<\/td>\n<\/tr>\n
A dualistic interpretation of value in higher education: Comparing students and academics\u2019 perspectives<\/strong><\/a><\/td>\n<\/tr>\n
Cavallone M., Manna R., Ciasullo MV., Palumbo R.<\/td>\n<\/tr>\n
Industry 4.0 and environmental sustainability. An empirical research inside a manufacturing company<\/strong><\/a><\/td>\n<\/tr>\n
Chiarini A., Kumar M.<\/td>\n<\/tr>\n
Online content responsiveness. An exploratory empirical study on strategies for managing UGC in Italian hotels<\/strong><\/a><\/td>\n<\/tr>\n
Ciasullo MV., Montera R., Palumbo R.<\/td>\n<\/tr>\n
Can value co-creation in SMEs be obtained through mHealth service digitalization?<\/strong><\/a><\/td>\n<\/tr>\n
Cobelli N., Chiarini A.<\/td>\n<\/tr>\n
The continuous collection of user experience for timely addressing critical factors of the hospital journey<\/strong><\/a><\/td>\n<\/tr>\n
Coletta L., Murante AM., Nuti S.<\/td>\n<\/tr>\n
Marital Status as a Key Factor of the Choice for Vacation Type and Outdoor Recreation Sport Chosen by Tourists in East Macedonia and Thrace in Greece<\/strong><\/a><\/td>\n<\/tr>\n
Dalakalis A., Yfantidou G., Costa G., Tzetzis G.<\/td>\n<\/tr>\n
Effects of packaging in the perception of dietetic cookies<\/strong><\/a><\/td>\n<\/tr>\n
De Luca M., Campo R., Trio O., Reinoso Carvalho F.<\/td>\n<\/tr>\n
Factorial structure for independent coffee shops and cafes\u2019 success factors: a UK study<\/strong><\/a><\/td>\n<\/tr>\n
Douglas J., Douglas A., Cano M., Moyes D.<\/td>\n<\/tr>\n
Smart tourism and social networks: state of the art<\/strong><\/a><\/td>\n<\/tr>\n
Elizondo Saltos A., Vargas-S\u00e1nchez A.<\/td>\n<\/tr>\n
Sustainability in museums practices evidences from Italian perspective<\/strong><\/a><\/td>\n<\/tr>\n
Esposito A., Fisichella C.<\/td>\n<\/tr>\n
Evaluating the quality of banking services for SMEs internationalization: a study in Italy<\/strong><\/a><\/td>\n<\/tr>\n
Formisano V., Sanguigni V., Tartaglione AM., Fedele M., Cavacece Y.<\/td>\n<\/tr>\n
Marketing practice in management consulting: an empirical analysis<\/strong><\/a><\/td>\n<\/tr>\n
Gabbianelli M., Pencarelli T.<\/td>\n<\/tr>\n
Extrovert integrated management systems<\/strong><\/a><\/td>\n<\/tr>\n
Gianni M., Gotzamani K.<\/td>\n<\/tr>\n
Self-organization and self-determination versus creativity<\/strong><\/a><\/td>\n<\/tr>\n
Hoeborn G., Heinich P.<\/td>\n<\/tr>\n
The reason lies in the unwillingness, the inability is only a pretext (Seneca) – <\/strong>Development of the creative model ugvoss to implementa successful change management<\/strong><\/a><\/td>\n<\/tr>\n
Hoeborn G., Hoeborn G., Heinich P.<\/td>\n<\/tr>\n
Describing building sustainability innovation potential \u2013 Block making in Tanzania and Uganda<\/strong><\/a><\/td>\n<\/tr>\n
Isaksson R., Buregyeya A.<\/td>\n<\/tr>\n
Concept for selecting and integrating traceability systems in the continuous improvement process of SMEs<\/strong><\/a><\/td>\n<\/tr>\n
Kern C., Refflinghaus R., Trostmann T., Wenzel S., Wittine N., Herrlich F.<\/td>\n<\/tr>\n
Enhancing sustainability through education, starting at the bottom<\/strong><\/a><\/td>\n<\/tr>\n
Kirshner M., Raanan Y.<\/td>\n<\/tr>\n
Domestic vs. foreign consumer attitudes toward global retail brands: the case of Starbucks in the US and in Italy<\/strong><\/a><\/td>\n<\/tr>\n
Magno F., Cassia F.<\/td>\n<\/tr>\n
Putting higher education services\u2019 quality at work: The employability of Italian doctors of philosophy<\/strong><\/a><\/td>\n<\/tr>\n
Manna R., Palumbo R., Cavallone M.<\/td>\n<\/tr>\n
\u00ab Imagine\u2026 \u00bb Climate change and management<\/strong><\/a><\/td>\n<\/tr>\n
Martin J., Baccarani C., Brunetti F.<\/td>\n<\/tr>\n
Collaborative design in public services: a problem reframing case<\/strong><\/a><\/td>\n<\/tr>\n
Moura e S\u00e1 P., Frade C., Jesus F., Lopes M., Maneca T., Raposo V.<\/td>\n<\/tr>\n
TQM\u2019s presence within legal systems: Example of impact on higher education<\/strong><\/a><\/td>\n<\/tr>\n
Padro FF., Chang H., C., Jonathan H., Greena,C,, Trimmerb GK.<\/td>\n<\/tr>\n
A big data-oriented approach to decision-making: a systematic literature review<\/strong><\/a><\/td>\n<\/tr>\n
Polese F., Troisi O., Grimaldi M., Romeo E.<\/td>\n<\/tr>\n
Investigating service quality in Greek citizens service centres<\/strong><\/a><\/td>\n<\/tr>\n
Psomas E., Keramida E., Bouranta N., Koemtzj M.<\/td>\n<\/tr>\n
The Public Value of E-Government: A Blockchain-Based Approach<\/strong><\/a><\/td>\n<\/tr>\n
Sabbagh P.<\/td>\n<\/tr>\n
Walking tourism: opportunities and threats for sustainable development. The case of the \u2018va\u2019 sentiero\u2019 project<\/strong><\/a><\/td>\n<\/tr>\n
Simeoni F., De Crescenzo V.<\/td>\n<\/tr>\n
Religious Influences on Unrestrained Consumption<\/strong><\/a><\/td>\n<\/tr>\n
Singh J., Singh G., Kumar S., Srivastava HS.<\/td>\n<\/tr>\n
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A Longitudinal Study of New Product Development Capability in Generalist Australian Grass Roots Suppliers – An Insight into In-novation<\/strong><\/a><\/td>\n<\/tr>\n
Styger LEJ., Edwards MG., Chiang KN., Richardson LP.<\/td>\n<\/tr>\n
Navigating the Double Death Valley Curve of New Product Introduction and Successful Product Lifecycle Management \u2013 <\/strong>A Longitudinal Study into Product Development Strategy in Regulated Australian Grass Roots Suppliers<\/strong><\/a><\/td>\n<\/tr>\n
Styger LEJ., Edwards MG., Chiang KN., Richardson LP.<\/td>\n<\/tr>\n
Questioning the validity of the knowledge produced in management sciences: <\/strong>The case of the elaboration of a \u2018digital strategy\u2019 in a group of the sanitary, social and medico-social sector<\/strong><\/a><\/td>\n<\/tr>\n
Vallat D., Bertezene S., Martin J.<\/td>\n<\/tr>\n
Creating memorable service experiences to hotel senior guests<\/strong><\/a><\/td>\n<\/tr>\n
Vigolo V., Bonfanti A., Sallaku R., Baratta R.<\/td>\n<\/tr>\n
Six Sigma and Lean approach for enhanced process value chain<\/strong><\/a><\/td>\n<\/tr>\n
Zulfiqar M., Cano M.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Proceedings of 22nd Excellence in Services International Conference Thessaloniki (Greece) | 29-30 August 2019 Full programme The economic impact of cultural events. A focus on professionals\u2019 perceptions Baratta R., Cassia F., Simeoni F.…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1176","post","type-post","status-publish","format-standard","hentry","category-conference"],"_links":{"self":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/1176","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/comments?post=1176"}],"version-history":[{"count":16,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/1176\/revisions"}],"predecessor-version":[{"id":1494,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/1176\/revisions\/1494"}],"wp:attachment":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media?parent=1176"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/categories?post=1176"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/tags?post=1176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}