{"id":1122,"date":"2019-01-22T10:00:21","date_gmt":"2019-01-22T09:00:21","guid":{"rendered":"http:\/\/sites.les.univr.it\/eisic\/?p=1122"},"modified":"2019-06-16T18:51:58","modified_gmt":"2019-06-16T16:51:58","slug":"22nd-excellence-in-services-international-conference","status":"publish","type":"post","link":"https:\/\/sites.les.univr.it\/eisic\/archives\/1122","title":{"rendered":"22nd Excellence in Services International Conference"},"content":{"rendered":"<h1><span style=\"color: #d67d19;\"><strong>August 29 and 30, 2019<\/strong><\/span><\/h1>\n<h1><span style=\"color: #346782;\"><strong>Perrotis College, Thessaloniki (Greece)<\/strong><\/span><\/h1>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-1124 alignleft\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/01\/Perrotis-College-300x184.jpg\" alt=\"\" width=\"300\" height=\"184\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/01\/Perrotis-College-300x184.jpg 300w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/01\/Perrotis-College.jpg 400w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><span style=\"color: #000000;\">Welcome to the 22nd Excellence in Services International Conference!<\/span><br \/>\n<span style=\"color: #000000;\">Known in the past as Toulon-Verona Conference, the Conference was\u00a0rebranded in 2017 for its 20th anniversary to highlight Excellence in\u00a0Services as the peculiar research field of the Conference.<\/span><br \/>\n<span style=\"color: #000000;\">Both academics and practitioners are welcome to discuss current\u00a0issues, exchange information, knowledge and experiences across the\u00a0various domains of services.<\/span><br \/>\n<span style=\"color: #000000;\">Participants will find the opportunity to present their studies in a\u00a0friendly and informal atmosphere.<\/span><br \/>\n<span style=\"color: #000000;\">We invite authors to submit their papers from all relevant areas of\u00a0focus of the Conference.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong><span style=\"color: #d67d19;\">Scope of the Conference<\/span><\/strong><\/h3>\n<p>Academics, researchers, managers, administrators, support staff in the areas of focus of the Conference are invited to submit theoretical contributions, empirical analyses, experiences, case studies or reflections aimed at quality and excellence in services.<\/p>\n<p>All submissions must be written in <strong>English<\/strong>, official language of the Conference.<\/p>\n<p><span style=\"color: #000000;\"><strong>Areas of focus<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Education<\/span><\/li>\n<li><span style=\"color: #000000;\">Health care<\/span><\/li>\n<li><span style=\"color: #000000;\">Local government and public services<\/span><\/li>\n<li><span style=\"color: #000000;\">Tourism and leisure<\/span><\/li>\n<li><span style=\"color: #000000;\">Financial and banking services<\/span><\/li>\n<li><span style=\"color: #000000;\">Transport and logistics<\/span><\/li>\n<li><span style=\"color: #000000;\">Theory and methodology in services<\/span><\/li>\n<li><span style=\"color: #000000;\">Cases and experiences in services<\/span><\/li>\n<li><span style=\"color: #000000;\">Statistics for excellence measurement<\/span><\/li>\n<li><span style=\"color: #000000;\">Servitization for value creation<\/span><\/li>\n<li><span style=\"color: #000000;\">Information and communication technology (ICT)<\/span><\/li>\n<li><span style=\"color: #000000;\">Professional services<\/span><\/li>\n<li><span style=\"color: #000000;\">Innovation and entrepreneurship in services<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong><span style=\"color: #d67d19;\">Keynote speakers<\/span><\/strong><\/h3>\n<p>The <strong>\u201cExcellence in Services International Conference\u201d<\/strong> will welcome <strong>Professor Dimitrios Buhalis<\/strong> of Bournemouth University, England, and <strong>Professor Fotis Vouzas <\/strong>of the University of Macedonia, Greece, as keynote speakers.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1126\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/01\/Dimitrios-Buhalis.jpeg\" alt=\"\" width=\"169\" height=\"169\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/01\/Dimitrios-Buhalis.jpeg 180w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/01\/Dimitrios-Buhalis-150x150.jpeg 150w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/01\/Dimitrios-Buhalis-170x170.jpeg 170w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/01\/Dimitrios-Buhalis-60x60.jpeg 60w\" sizes=\"auto, (max-width: 169px) 100vw, 169px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/staffprofiles.bournemouth.ac.uk\/display\/dbuhalis\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #346782;\">Prof. Dimitrios Buhalis<\/span><\/strong><\/a><\/p>\n<p><em>Bournemouth University<\/em>, England<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1127\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/01\/Fotis-Vouzas.jpg\" alt=\"\" width=\"169\" height=\"137\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.uom.gr\/modules.php?op=modload&amp;name=Cv_eng&amp;file=index&amp;id=763&amp;tmima=2&amp;categorymenu=2\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Prof. Fotis Vouzas<\/strong><\/span><\/a><\/p>\n<p><em>University of Macedonia<\/em>, Greece<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #d67d19;\"><strong>Special discussion<\/strong><\/span><\/h3>\n<p>A special discussion <strong>forum on 4.0 (industry and beyond)<\/strong> will be organized on the <strong>Friday morning<\/strong> under the chairmanship of an expert and the Editor of the TQM Journal. Specific contributions about the topic are welcome (issues, questions, suggestions, etc. ) to feed the debate.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #d67d19;\"><strong>Publication opportunities and awards<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">All submitted papers will be published with an <strong>ISBN number<\/strong> in\u00a0the <strong>Conference Proceedings Book<\/strong>, freely available on the\u00a0Conference website.<\/span><\/p>\n<p><span style=\"color: #000000;\">Each paper will also be singularly\u00a0indexed in <strong>Google Scholar<\/strong>.<\/span><\/p>\n<p><span style=\"color: #000000;\">After the Conference, the Scientific Committee will\u00a0select the best papers, including PhD papers with the\u00a0opportunity of publication in the cooperating journals:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-427\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/TQM-Journal-225x300.jpg\" alt=\"\" width=\"113\" height=\"150\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/TQM-Journal-225x300.jpg 225w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/TQM-Journal.jpg 300w\" sizes=\"auto, (max-width: 113px) 100vw, 113px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><em><span style=\"color: #346782;\"><strong>The TQM Journal<\/strong><\/span><\/em>\u00a0<span style=\"color: #000000;\">of the Emerald Group<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-429\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Sinergie-cover2-213x300.jpg\" alt=\"\" width=\"113\" height=\"159\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Sinergie-cover2-213x300.jpg 213w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Sinergie-cover2.jpg 300w\" sizes=\"auto, (max-width: 113px) 100vw, 113px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><em><strong><span style=\"color: #346782;\">Sinergie Italian Journal of Management<\/span><\/strong><\/em><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3><strong><span style=\"color: #d67d19;\">Submission<\/span><\/strong><\/h3>\n<p><span style=\"color: #000000;\">Participants who wish to present their research at the Conference are welcome to send\u00a0an<\/span> <strong><span style=\"color: #346782;\">abstract<\/span> <\/strong><span style=\"color: #000000;\">in word format (.doc or .docx) of no more than 200 words according to the\u00a0<\/span><span style=\"color: #346782;\"><strong>Abstract template <\/strong><span style=\"color: #000000;\">(<a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Abstract-template.docx\">chick here<\/a>)<\/span><\/span><span style=\"color: #000000;\">. Abstracts should be sent\u00a0by e-mail by<\/span> <span style=\"color: #346782;\"><strong><em>April 30, 2018<\/em><\/strong><\/span> <span style=\"color: #000000;\">at the latest to:<\/span> <span style=\"color: #346782;\"><em>jma.martin@wanadoo.fr<\/em><\/span><span style=\"color: #000000;\">.\u00a0All abstracts will be acknowledged and authors will be notified of the reviewers\u2019\u00a0comments.<\/span><\/p>\n<p><strong><span style=\"color: #346782;\">Papers<\/span> <\/strong><span style=\"color: #000000;\">have to follow the<\/span> <strong><span style=\"color: #346782;\">Paper format<\/span><\/strong><span style=\"color: #346782;\"> (<span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Paper-format.docx\">chick here<\/a><\/span>)<\/span><span style=\"color: #000000;\">. The deadline for full paper submission is<\/span> <span style=\"color: #346782;\"><em><strong>June 30, 2019<\/strong><\/em><\/span>.<\/p>\n<p><span style=\"color: #000000;\">Every author (or where there are multiple authors, at least one\u00a0author) must present their paper during the parallel sessions of the\u00a0Conference. Failure to do so will result in the paper\u2019s exclusion from\u00a0the Conference Proceedings Book.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #d67d19;\"><strong>Conference venue<\/strong><\/span><\/h3>\n<p>The Conference will take place at <strong>\u201c<span style=\"color: #346799;\">Perrotis College<\/span>\u201d<\/strong>, Marinou Antipa 54, Thermi, Thessaloniki, Greece.<\/p>\n<p><span style=\"color: #000000;\">The<\/span> <span style=\"color: #346782;\"><strong>Gala dinner<\/strong><\/span> <span style=\"color: #000000;\">will take place on <em>Thursday August 29<\/em> at <span style=\"color: #346799;\"><strong>Ciel Restaurant<\/strong><\/span>, Leoforos Megalou Alexandrou 12, Thessaloniki<\/span><span style=\"color: #000000;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #d67d19;\"><strong>Costs and registration<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">The delegate fee is <strong>350 \u20ac<\/strong> (200 \u20ac for Master\/PhD Students and CNAM affiliates), covering\u00a0access to all daytime Conference sessions, Conference proceedings, lunches,\u00a0refreshments, and gala dinner.<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Special offer:<\/strong> The fee is reduced to <strong>300 \u20ac<\/strong> (150 \u20ac for Master\/PhD Students) if payment is\u00a0made before June 30, 2018. Access is free for session attendants without materials and catering services.<\/span><\/p>\n<p><span style=\"color: #000000;\">Fee payable in Euro (or equivalent in another currency) by cheque or bank transfer to:<\/span><br \/>\n<span style=\"color: #346782;\"><strong>ESOE<\/strong> <\/span><span style=\"color: #000000;\">(European Society for Organizational Excellence)<\/span><br \/>\n<span style=\"color: #000000;\">Bank: CREDIT AGRICOLE, La Garde, Var, France<\/span><br \/>\n<span style=\"color: #000000;\">Account (IBAN): FR76 1910 6000 0843 5028 0198 931<\/span><br \/>\n<span style=\"color: #000000;\">BANK IDENTIFIER CODE\/SWIFT: AGRIFRPP891<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #d67d19;\"><strong>Transportation<\/strong><\/span><\/h3>\n<p>The venue can be reached by air at Thessaloniki-Makedonia International Airport.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong><span style=\"color: #d67d19;\">The Scientific Committee<\/span><\/strong><\/h3>\n<p><span style=\"color: #000000;\"><strong>Jacques Martin<\/strong> &#8211; ESOE (President of the Scientific Committee)<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Sandra Bertezene<\/strong> &#8211; Le CNAM (France)<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Alan Brown<\/strong> &#8211; Edith Cowan University (Australia)<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Federico Brunetti<\/strong> &#8211; Verona University (Italy)<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Amnon Caspi<\/strong> &#8211; Bar-Ilan University (Israel)<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Michele Cano<\/strong> &#8211; University of West of Scotland (UK)<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Alex Douglas<\/strong> &#8211; The TQM Journal<\/span><br \/>\n<strong>Patricia Moura \u00e9 Sa<\/strong> &#8211;\u00a0University of Coimbra (Portugal)<br \/>\n<strong>Antigoni Papadimitriou<\/strong> &#8211;\u00a0John Hopkins University (USA)<br \/>\n<span style=\"color: #000000;\"><strong>Stanislav Karapetrovic<\/strong> &#8211; Alberta University (Canada), The TQM Journal<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Alfonso Vargas S\u00e1nchez<\/strong> &#8211; Huelva University (Spain)<\/span><\/p>\n<h3><\/h3>\n<h3><strong><span style=\"color: #d67d19;\">The Conference Founders<\/span><\/strong><\/h3>\n<p><span style=\"color: #000000;\"><strong>Claudio Baccarani<\/strong> &#8211; Verona University (Italy)<\/span><br \/>\n<span style=\"color: #000000;\"><strong>Michel Weill<\/strong> &#8211; University of Toulon (France)<\/span><\/p>\n<h3><\/h3>\n<h3><strong><span style=\"color: #d67d19;\">Marketing and Communication<\/span><\/strong><\/h3>\n<p><span style=\"color: #000000;\">Angelo Bonfanti &#8211; Verona University (Italy)<\/span><\/p>\n<h3><\/h3>\n<h3><strong><span style=\"color: #d67d19;\">Organizing Universities and Partner Organizations<\/span><\/strong><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">ESOE<\/span><\/li>\n<li><span style=\"color: #000000;\">Verona University (Italy)<\/span><\/li>\n<li><span style=\"color: #000000;\">Emerald Publishing<\/span><\/li>\n<li><span style=\"color: #000000;\">Fondazione CUEIM<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong><span style=\"color: #d67d19;\">Organizing Committee (CNAM)<\/span><\/strong><\/h3>\n<p><em>Eva Varellas Kanellis<\/em>, Dean of Student Services<br \/>\n<em>Stavroula Antonopoulou<\/em>, Chief Administration Officer)<br \/>\n<em>Lila Zizoula<\/em>, Associate Director of Alumni Relations &amp; Community Engagement<br \/>\n<em>Leighanne Penna<\/em>, Director of Student Life<br \/>\n<em>Konstantinos Rotsios<\/em>, Dean of Undergraduate Programs and Chair of the International Business Department<br \/>\n<em>Anastasios Karamanos<\/em>, Chair of MSc Program Marketing for the Agro-food sector<\/p>\n<h3><strong><span style=\"color: #d67d19;\">Contact information<\/span><\/strong><\/h3>\n<p><span style=\"color: #000000;\">Jacques Martin, ESOE, 30 Impasse Fleurie, 83130 La Garde, France<\/span><br \/>\n<span style=\"color: #000000;\">+33 608 63 49 97 jma.martin@wanadoo.fr<\/span><\/p>\n<p>&nbsp;<\/p>\n<h5><span style=\"color: #346782;\"><strong><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/02\/Registration-form-EISIC-2019.docx\" target=\"_blank\" rel=\"noopener\">Registration form<\/a><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/02\/Registration-form-EISIC-2019.docx\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-123\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-300x300.png\" alt=\"\" width=\"40\" height=\"40\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-300x300.png 300w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-150x150.png 150w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-768x768.png 768w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-1024x1024.png 1024w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-170x170.png 170w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-60x60.png 60w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word.png 2000w\" sizes=\"auto, (max-width: 40px) 100vw, 40px\" \/><\/a><\/strong><\/span><\/h5>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #346782;\"><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Paper-format.docx\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-123\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-300x300.png\" alt=\"\" width=\"40\" height=\"40\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-300x300.png 300w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-150x150.png 150w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-768x768.png 768w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-1024x1024.png 1024w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-170x170.png 170w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-60x60.png 60w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word.png 2000w\" sizes=\"auto, (max-width: 40px) 100vw, 40px\" \/><\/a><\/strong><\/span><\/p>\n<h5><span style=\"color: #346782;\"><strong><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Paper-format.docx\" target=\"_blank\" rel=\"noopener\">Paper format<\/a><\/strong><\/span><\/h5>\n<p>&nbsp;<\/p>\n<h5><span style=\"color: #346782;\"><strong><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Abstract-template.docx\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-123\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-300x300.png\" alt=\"\" width=\"40\" height=\"40\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-300x300.png 300w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-150x150.png 150w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-768x768.png 768w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-1024x1024.png 1024w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-170x170.png 170w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word-60x60.png 60w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/word.png 2000w\" sizes=\"auto, (max-width: 40px) 100vw, 40px\" \/><\/a><\/strong><\/span><span style=\"color: #346782;\"><strong><a style=\"color: #346782;\" href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/Abstract-template.docx\" target=\"_blank\" rel=\"noopener\">Abstract template<\/a><\/strong><\/span><\/h5>\n<p>&nbsp;<\/p>\n<h5><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/03\/Call-for-papers-EISIC-2019.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-121\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-150x150.png\" alt=\"\" width=\"40\" height=\"40\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-150x150.png 150w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-170x170.png 170w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-60x60.png 60w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf.png 250w\" sizes=\"auto, (max-width: 40px) 100vw, 40px\" \/><\/a><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/03\/Call-for-papers-EISIC-2019.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Call for papers<\/strong><\/span><\/a><\/h5>\n<p>&nbsp;<\/p>\n<h5><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/06\/Conference-programme-short-prov.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-121 alignleft\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-150x150.png\" alt=\"\" width=\"40\" height=\"40\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-150x150.png 150w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-170x170.png 170w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-60x60.png 60w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf.png 250w\" sizes=\"auto, (max-width: 40px) 100vw, 40px\" \/><\/a><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/06\/Conference-programme-short-prov.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346782;\"><strong>Conference programme<\/strong><\/span><\/a><\/h5>\n<h5><\/h5>\n<h5><a href=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2019\/06\/HOTELS.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #346799;\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-121\" src=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf.png\" alt=\"\" width=\"40\" height=\"40\" srcset=\"https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf.png 250w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-150x150.png 150w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-170x170.png 170w, https:\/\/sites.les.univr.it\/eisic\/wp-content\/uploads\/2018\/07\/pdf-60x60.png 60w\" sizes=\"auto, (max-width: 40px) 100vw, 40px\" \/>\u00a0 \u00a0 \u00a0Some hotel suggestions in the center of Thessaloniki<\/strong><\/span><\/a><\/h5>\n<h3><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>August 29 and 30, 2019 Perrotis College, Thessaloniki (Greece) Welcome to the 22nd Excellence in Services International Conference! Known in the past as Toulon-Verona Conference, the Conference was\u00a0rebranded in 2017&hellip;<\/p>\n","protected":false},"author":3,"featured_media":437,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1122","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conference"],"_links":{"self":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/1122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/comments?post=1122"}],"version-history":[{"count":16,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/1122\/revisions"}],"predecessor-version":[{"id":1163,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/posts\/1122\/revisions\/1163"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media\/437"}],"wp:attachment":[{"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/media?parent=1122"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/categories?post=1122"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.les.univr.it\/eisic\/wp-json\/wp\/v2\/tags?post=1122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}