conference

18th TVC (Palermo, 2015)

Proceedings of 18th Toulon-Verona Conference on “Excellence in Services”

CERISDI in Palermo  |  31 August-1 September 2015

 

  • Index
  • Is the Role of the Academic Instructor Useful in the Age of the Internet? A Cross-Cultural Empirical Survey of Stakeholder Perceptions
    Claudio Baccarani, Zvi Josman
  • Business Theatre Management Training: Peculiarities, Advantages and Disadvantages of the Performing-Lesson
    Claudio Baccarani, Paolo Vergnani, Angelo Bonfanti
  • Social Responsibility in the Medical and Social Sector: The French Example
    Sandra Bertezene, Bayart Caroline, David Vallat, Jacques Martin
  • Lowest Level Employee Engagement in Quality System Compliance: Audits, and Improvement
    Bryan Booker, Walter Tucker
  • The Italian Prisons: An Emblematic Case of Chance of Improvement of a Public Service
    Gloria Cammarata, Silvia Pennisi, Gianluca Scaccianoce
  • Preliminary Insights into the Implementation of Lean Manufacturing in Higher Education (part one): A Grounded Theory Approach
    Michele Cano
  • The Performance Measurement of Changes in the Logistics of Health Goods: A Theoretical Model
    Pier Paolo Carrus, Fabiana Marras, Roberta Pinna
  • Does Social Couponing Stimulate Positive E-Word-of-Mouth and Referrals?
    Fabio Cassia, Francesca Magno, Marta Ugolini
  • E-Tailing as an Evolution of the Distribution Channel in Tourism
    Mauro Cavallone, Michele Modina
  • Effects of ISO 9001 Certification on Academic Processes. A First Exploratory Research from Italy
    Andrea Chiarini
  • E-Cultural Value Co-Creation. A Proposed Model for the Heritage Management
    Maria Vincenza Ciasullo, Matteo Gaeta, Giulia Monetta, Luigi Rarità
  • How to Keep the Cold Chain Safe, Secure and Competitive. An Italian Case Study of a Fruit and Vegetables Cold Chain
    Maria Vincenza Ciasullo, Silvia Cosimato, Orlando Troisi
  • Quality Enhancement of Learning through Volunteering
    Siobhan Drummond
  • The Innovative Financial Services for the Growth of Territorial Start-Ups
    Vincenzo Formisano, Maria Fedele, Emanuela Antonucci
  • Scholarly Management Journals: Are They Relevant for Practitioners? Results of a Pilot Study
    Elena Giaretta, Federico Brunetti, Marco Minozzo, Chiara Rossato, Paola Castellani, Claudio Baccarani, Angelo Bonfanti
  • Expo 2015 and Development of Slow Tourism: Are the Tourism Product Clubs in the Territory of Varese Successful?
    Daniele Grechi, Paola Ossola, Enrica Pavione
  • Towards a Perfect Learning Process – Where is Sweden?
    Raine Isaksson, Yuji Yamamoto, Rickard Garvare
  • Expert System for Evaluating Human Reliability in Manual Assembly Operations
    Christian Kern, Robert Refflinghaus
  • Diversification Strategies in Information and Communication Industry Through Acquisitions: The Case Vodafone-Cobra
    Giulio Maggiore, Alessio Mataluni, Michela Matarazzo, Riccardo Resciniti
  • Student Satisfaction In Higher Education: Empirical Evidence from University of Milano-Bicocca
    Paolo Mariani, Elisa Rancati, Niccolò Gordini
  • Consumer’ New (not “Recession Oriented”) Definitions in Current Two Decades: Comparison of Four Proposals and Contribution to Further Focal Impacts on Advanced Marketing
    Alberto Marino
  • Cross Border Acquisitions and R&D Activities: Evidence from Case Studies in the Biotech Industry
    Michela Matarazzo, Biagio Merola, Riccardo Resciniti
  • Disruptive Students within the Higher Education Classroom; Constructions of Natural Justice
    David Moyes, Meg Dunn, Jacqueline Douglas
  • Implementing Clusters for Economic Development in Emerging Economies: The Case of Luong Bamboo Sector in Thanh Hoa Province, Vietnam
    Ngoc Dung Nguyen, Jacques Martin
  • How Universities Institutionalize ‘Good’ Managerial Practices? Some Evidence from the Italian Cultural Sector
    Claudio Nigro, Enrica Iannuzzi, Miriam Petracca
  • How Health Care Moves on the Web: The Case of Health Social Network
    Claudio Nigro, Enrica Iannuzzi, Miriam Petracca, Sonia Del Vecchio
  • Exploring the Organizational Health Literacy of Municipal Pharmacies: The Quest for a Health Literate Organizational Environment
    Rocco Palumbo, Carmela Annarumma
  • Adopting Service Strategy in Manufacturing Firms. A Framework for Services Recognition and Management Model Implications
    Roberto Panizzolo, Alberto Maria de Crescenzo
  • Business Education and Students Learning Outcomes: A Comparative View
    Antigoni Papadimitriou, Vasileia Adamidou
  • Security and Comfort in the School as a Primary Exigence for a Quality Service
    Silvia Pennisi
  • Validating B2C Logistics Service Quality with Retail Practitioners
    Bernd Philipp, David B. Grant
  • Is Higher Education at Risk of Being Disrupted?
    Yossi Raanan
  • Augmented Reality for Enhancing the Customer Experience in Museums: An Exploratory Analysis
    Elisa Rancati, Veronica Scuotto, Federica Codignola, Niccolò Gordini
  • Brand Building and Brand Extension in Service Sector: An Empirical Analysis
    Marcello Sansone, Annarita Colamatteo
  • Performance Management in Innovative SMEs: the Key Role of the Social Media
    Alberto Sardi, Patrizia Garengo
  • The Intelligent Destination Management Organization
    Lorn Sheehan, Alfonso Vargas Sánchez, Angelo Presenza, Tindara Abbate
  • Quality of Public Symbol: The Five Principles Supported by the Drawings of Young Users
    Kin Wai Michael SIU, Yi Lin WONG, Mei Seung LAM
  • Brand Reputation and Service Quality in the Italian Energy Market: A business-to-Business Perspective
    Vania Vigolo, Fabio Cassia
  • Measuring the Impact of Smart Services: Insights into a Case Application
    Doris Weitlaner, Angelika Höber, Patrick Schweighofer, Helmut Aschbacher
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